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Recent guest reviews

In this Covid time, this hotel is not accommodating any change request, very disappointed

I like the convenience and cleanliness. I don't like the fact that a person has to request housekeeping service of the room one day in advance.

The rooms were old The bathrooms could be more cleaner the shower wasn’t scrubbed well the roof in the bathroom was warping the room smelled cold musty

It’s the pillows for me.

When I arrived (I arrived late due to flight being delayed and not being able to catch a taxi), I went to pay and I noticed I was charged an additional fee. When I asked the man checking me in he mentioned that it was a no show fee (due to the fact that it was after midnight). It’s also to be noted I requested late check in and that I notified the hotel that I would be checking in (more than likely after midnight). Neither of these times did anyone mention anything about a “no show fee”. Back to check in. So when I brought this to the guy at the desk checking me in attention, he said that this charge would be removed, and that sometimes that happens. It does not get removed and after filing a claim with my bank, it was not approved because the hotel is saying that it was authorized. I call the hotel and after speaking to two various staff, they are all telling me that it doesn’t matter that I notified them, I would still get charged because I checked in before 3 pm the day of. So I am billed for a no show me even though I in fact showed and even gave the hotel notice. The staff is clearly not trained in communicating with guests appropriately. Also when I arrived, there were what looked like lipstick stains on the pillowcases. Do not stay here. Save yourself the trouble.

They sold our room because we came in to late and charged us. And told us to find a room somewhere else @ 3am with my sleeping two year old. Wouldn’t recommend. Hotel is probably good but their protocol was terrible.

Nice a clean a professional staff

Everything was good, but to charge you for parking I think is wrong since everyone that goes to the movies parks for free. You get there and the parking is somewhat full. I think they should change it back to free or fence it of so no cars can park there.

I did not like the shower was leaking water all over the floor

It’s a good hotel for the price

clean, staff was helpful. My room was never cleaned during my stay, and the restaurant was closed.

Sycamore Drive Norwalk CA

Hotel highlights

  • Free WiFi in public areas (speed: 25+ Mbps)
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located 2.6 mi (4.2 km) from Golf 'n Stuff, DoubleTree by Hilton Los Angeles - Norwalk is within a 10-minute drive of Cerritos Center for Performing Arts. This 172-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Start your day off right with full breakfast, which is served for a fee from 6:00 AM to 10:00 AM.


Rooms

The 172 rooms are individually furnished and have an array of amenities, including coffee makers, free newspapers, and safes. Guests can expect WiFi and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

At DoubleTree by Hilton Los Angeles - Norwalk, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 12.50 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Junior Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking, Bathtub

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Los Angeles - Norwalk

Everyone (26) Couples (7) Family (8)
2
Everyone

In this Covid time, this hotel is not accommodating any change request, very disappointed

By on Apr 10, 2022

Review comment responded on Apr 11, 2022

Ken, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

3
Everyone

I like the convenience and cleanliness. I don't like the fact that a person has to request housekeeping service of the room one day in advance.

By on Mar 13, 2022

Review comment responded on Mar 14, 2022

We appreciate your feedback, Rodolfo. While we're happy to hear you enjoyed our convenient location and clean accommodations, it's unfortunate to learn that you weren't pleased with our updated housekeeping services. We care deeply about the satisfaction of our guests, so we'll address your concerns with our team moving forward. We hope you will come back and visit us again soon for a more positive experience.

1
Partner Couples

The rooms were old The bathrooms could be more cleaner the shower wasn’t scrubbed well the roof in the bathroom was warping the room smelled cold musty

By on Nov 21, 2021

Review comment responded on Nov 22, 2021

We appreciate the feedback, Leticia. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

5
Partner Couples

It’s the pillows for me.

By , from Pico Rivera on Nov 8, 2021

Review comment responded on Nov 8, 2021

Thanks for the fantastic rating, Gloria! It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Los Angeles-Norwalk. We're all looking forward to your next stay with us.

3
Everyone

By on Aug 19, 2021

1
Everyone

When I arrived (I arrived late due to flight being delayed and not being able to catch a taxi), I went to pay and I noticed I was charged an additional fee. When I asked the man checking me in he mentioned that it was a no show fee (due to the fact that it was after midnight). It’s also to be noted I requested late check in and that I notified the hotel that I would be checking in (more than likely after midnight). Neither of these times did anyone mention anything about a “no show fee”. Back to check in. So when I brought this to the guy at the desk checking me in attention, he said that this charge would be removed, and that sometimes that happens. It does not get removed and after filing a claim with my bank, it was not approved because the hotel is saying that it was authorized. I call the hotel and after speaking to two various staff, they are all telling me that it doesn’t matter that I notified them, I would still get charged because I checked in before 3 pm the day of. So I am billed for a no show me even though I in fact showed and even gave the hotel notice. The staff is clearly not trained in communicating with guests appropriately. Also when I arrived, there were what looked like lipstick stains on the pillowcases. Do not stay here. Save yourself the trouble.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Christina, thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations. We have followed up with you personally in regards to your concerns and hope you would consider staying with us in the near future.

5
Everyone

By on Jul 25, 2021

1
Family with small children

They sold our room because we came in to late and charged us. And told us to find a room somewhere else @ 3am with my sleeping two year old. Wouldn’t recommend. Hotel is probably good but their protocol was terrible.

By on Jul 13, 2021

Review comment responded on Jul 13, 2021

Thank you for the feedback. We are very sorry to hear about your recent experience with us. If you could, please contact us directly to speak with our General Manager about this issue. He can be reached at LAXNW_GM@hilton.com. Thank you and we look forward to speaking with you.

5
Partner Couples

Nice a clean a professional staff

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at DoubleTree by Hilton Los Angeles-Norwalk. Have a wonderful day!

2
Family Business Business

Everything was good, but to charge you for parking I think is wrong since everyone that goes to the movies parks for free. You get there and the parking is somewhat full. I think they should change it back to free or fence it of so no cars can park there.

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

We appreciate your feedback. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. We are working with our neighbors on the parking for theater attendees, new signage will be added and vehicles will be subject to towing once that project is completed. Our lot will be reserved for our hotel guests exclusively from that point. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.

DoubleTree by Hilton Los Angeles - Norwalk

13111 Sycamore Drive, Norwalk, CA 90650
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