It’s a good hotel for the price
clean, staff was helpful. My room was never cleaned during my stay, and the restaurant was closed.
On 8/18/20 my boyfriend and i reserved a room at the double tree. I have been to many double tree hotels because i loved the service and the delicious warm cookies. That day we arrived and it was steaming hot inside the lobby. It seemed they had a problem with their a.c. we checked in and i asked the receptionist if thet had any cookies. She said not today because they didnt want to bake any because it was too hot. We said ok hoping that later on they would make some. Once we got in our room my boyfriend wanted to watch the laker game. The cable was not working. I opened the cabinet to check out the refrigerator. There was nothing. We went downstairs and ask another receptionist who was not in uniform but with a navy blue t-shirt that the cable wasnt working she saud rhey were working on it. Then i asked i dont have a refrigerator in my room she said that the rooms dont come with refrigerators. I told her in orbitz it says refrigerator in the room. She said she can send me one upstairs so i said ok. We waited. She said the fridge was there Already. we went upstairs and they left the fridge at the door which my boyfriend had to pick it up and take it inside. The only reason i dont put terrible is because the receptionist tried to get me the fridge. But other then that our stay was very uncomfortable. My boyfriend was very excited to try the cookies and watch the game but that didnt happen.
I love my stay. Yhe location is golden. Thank you for your service
Overall the place looked great, very clean and elegant. The room also looked very nice and the beds where great. The only things I was disappointed was the dryer did not work and the AC did not work. I was surprised that the room had no microwave and refrigerator and very disappointing. Also the rooms where recently updated but the Tun needed to be upgraded as well, you could tell it was old.
Free, easy parking. Close access to the 5 freeway.
Disappointed about no breakfast included with the reservation
Friendly & helpful staff. Will stay here again next spring.
I loved the room and the staff we're incredibly nice! Only issue we had was that whenever we used the shower the bathroom would leak so we had to set up towels on the floor for the excess water.
Wall unit A/C, which came as a surprise especially since there was also a thermostat on the wall that operated but apparently not attached to a central unit. Furthermore, the wall A/C was loud and only blew hard. The room was damp with a musty smell.
Zero complaints...from check in to checkout everything went smoothly.
DoubleTree by Hilton Los Angeles - Norwalk places you within a 15-minute drive of popular attractions such as Medieval Times and Knott's Berry Farm. This 172-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and a 24-hour business center.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.
The 172 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and safes. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are other standard amenities.
At DoubleTree by Hilton Los Angeles - Norwalk, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 10 per day. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
It’s a good hotel for the price
Thank you for the time taken to review your recent visit with us. We are thrilled to see that you enjoyed your visit. We hope you will continue to visit our hotel in the future.
Thank you for the kind rating Gloria!
Hello and thank you for the kind rating, we are happy to see that your experience was such a positive one!
Thank you for staying with us!
clean, staff was helpful. My room was never cleaned during my stay, and the restaurant was closed.
Thank you for the time you took to review us. I am sorry we missed the mark on a few options but we are working through these challenging times by adjusting our offerings during the pandemic
Thank you for taking the time to share your experience about your recent stay at our hotel. Would you kindly share some details of your experience during your stay to further assist in rectifying any mishaps you may have encountered.. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
Thank you for the rating
On 8/18/20 my boyfriend and i reserved a room at the double tree. I have been to many double tree hotels because i loved the service and the delicious warm cookies. That day we arrived and it was steaming hot inside the lobby. It seemed they had a problem with their a.c. we checked in and i asked the receptionist if thet had any cookies. She said not today because they didnt want to bake any because it was too hot. We said ok hoping that later on they would make some. Once we got in our room my boyfriend wanted to watch the laker game. The cable was not working. I opened the cabinet to check out the refrigerator. There was nothing. We went downstairs and ask another receptionist who was not in uniform but with a navy blue t-shirt that the cable wasnt working she saud rhey were working on it. Then i asked i dont have a refrigerator in my room she said that the rooms dont come with refrigerators. I told her in orbitz it says refrigerator in the room. She said she can send me one upstairs so i said ok. We waited. She said the fridge was there Already. we went upstairs and they left the fridge at the door which my boyfriend had to pick it up and take it inside. The only reason i dont put terrible is because the receptionist tried to get me the fridge. But other then that our stay was very uncomfortable. My boyfriend was very excited to try the cookies and watch the game but that didnt happen.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
We apologize your stay was not up to par and would like more information on what we could have done to make your stay more comfortable.
Thanks for the amazing rating! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree by Hilton Los Angeles-Norwalk! Have a lovely day!