Guilford House Hotel2.0 out of 5.0
Recent guest reviews
There was no hot water for showers, no teaspoons for tea/coffee provided, dirty towels in the wardrobe and broken bedding at the bottom, we had torn bedding on the bed, stains on the carpet, dirt and dust covering the walls/shower/ceiling. Radiator was hung precariously on the wall. Bed was hard and uncomfortable, due to this we didn't even want to chance breakfast so we went to the costa accross the street. Only plus side was the small television provided
Very friendly staff. Unfortunately they were not able to provide me with another room but the noisy one in the front of the basement when I asked for one. Street noise, people gathering on the outside stairs and heavy traffic through the adjacent emergency exit kept me awake most of the night. Propably my fault not to enjoy breakfast in the windowless basement in the morning.
I was booked in here for an overnight stay. As soon as I walked in I felt uneasy. The place smelt dirty and unpleasant. I was told my room was next door and taken to the neighbouring hotel - which had no reception. The room could not be locked from the inside and as a lone female traveller I was particularly disturbed by the notice on the desk warning you not to leave any valuables in the room. Within an hour I had checked out and found alternate accommodation. I can cope with basic as long as it is clean and feels safe. This was neither - I felt very vulnerable.
Just appalling, a health hazard. The disgusting filth, all facilities unusable one would not even want to touch them e.g. kettle unusable, shower unusable, bed gross, floors dirty - staff abusive when I complained. Breakfast - again dirty pots, cutlery and poor quality food. The worst place I have ever been in - I did not feel safe and could not sleep! Booked with booking.com who have not helped how do we get such places shut down?!!
I needed a place at the last minute after an AirBnB host cancelled. Found this place on Booking.com--which seemed to have decent reviews for the price range. Also looked for a place close to St. Pancras Station. DON'T make my mistake. PAY for something nicer--you won't miss anything here.Everything is shabby, not well-cleaned, and there are signs up everywhere reminding guests *not* to leave valuables in the rooms, as management won't accept responsibility for their loss. They also ask you to leave your keys at the desk while you sight-see. The surrounding neighborhood is a bit noisy (sirens going frequently), and my husband and myself were uncomfortable coming back after dark/late due to the state of the place. Also, the WiFi is weird: they give you access for a set number of devices (not a problem), but if you max out your login attempts on a device, you have to wait 30 mins before logging in again. In total, don't stay here.
This is the worst hotel I have ever stayed in. I was a lone female guest and the staff were rude and unhelpful when I arrived. I was shown a room in the basement of the hotel next door (the Grenville hotel). The room was filthy, dark and smelt disgusting. The towels were filthy, the shower cubicle miniscule and v dirty. The curtains were falling off the window. I went back to the Reception area and said I would not stay in the hotel. The 2 managers on duty were very aggressive and threatening saying they would only refund my money if I stayed the night. I felt very threatened by them and left. The room cost £84. This hotel is unsafe and lone woman travellers SHOULD NOT STAY HERE.Have referred the hotel to Camden Environmental Health.
This is simply the worst (excuse for a) hotel I have ever had the displeasure to have booked into. It is an appalling advertisement for London and should be condemned. Small, scruffy, outdated, ill-equipped, vastly overpriced, pathetic breakfast, poor plumbing, in need of decoration, inadequate staff, noisy...... just don't bother to even think of staying there and perhaps a hotel inspector will do the honorable thing and close the place down to protect the public from wasting their money!
This is more like temporary accommodation for people waiting for permanent social housing.We expected basic ( for the price we paid) but not shabby,dated ,falling apart and mouldy.It was fairly close to where we were going and we wanted a five bedded one room ,so as this came up with two stars ,with OK reviews back in April when we booked it we thought it would be fine.The receptionist was monosyllabic and the room was in the next hotel!Bedding and towels were clean to be fair but everything else was dated,shabby or falling apart.The so called ensuite bathroom was a plastic moulded type that you get in caravans and really was quite disgusting.The water was hot though.Tea and coffee making facilities were provided but no milk ( no fridge anyway) and a hairdryer .The T. V didn't get a good signal but we only turned this on to have sound in the room when using the toilet.!!! We spent a restless night feeling a little unsafe due to dodgy lock,bars on sash windows,one didn't lock at all and people coming and going slamming the main door all night.Upon checkout I was nearly charged again for our room and the only words spoken in apology for the mistake was my room number????!!We left as quickly as we could.
nothing to say : one of the smallest shower I saw. Room : ok. but we decided to stay one more night (and didn't want to find another hotel at last minute) - we told the "manager" but at midnight we were awakened to pay for the room - without waiting for the next morning.
I stayed in mid July in this "hotel" and my experience was terrible. I was greeted by a gruff elderly man at reception who seemed to be put out by the fact that guests were staying in the hotel. A slightly nicer younger man showed me to my room which was actually in another building a few doors down from the reception. My room was an attic style bedsit at the top of a three story building. The lock on the door was very flimsy and the door could have been kicked in by a small underfed child. The room itself was visibly dirty and there was an air of ageing decay about the whole place. Delightfully though I had the opportunity to have a shower whilst sitting on the toilet as it was all self contained in the same space like a mobile home! When I called to collect my room key on the Saturday afternoon there was no one manning reception when I rang and eventually when I gained entry the aforementioned elderly man asked me, rather confrontationally, what I wanted! On Sunday morning at 9.25am I was awoken from a deep slumber by the maid knocking on my door to advise check out time was 11am!!!!! Thanks for the heads up! Needless to say I didn't get back to sleep. I didn't chance their continental breakfast and something told me it would be a gastronomic disaster, judging by the rest of my experience. All in all the biggest waste of GBP£150 I have ever spent. If it wasn't for the excellent location this place would have closed down several years ago. Do yourself a favour and stay anywhere else but here.
Reviews from Trip Advisor
3% of guests recommend this hotelTotal of 151 reviews