Staff is wonderful. Very accommodating. Everyone was was very nice.
You need to update your rooms. You need better tv streaming service. Movies to purchase.
The location of this property could not have been any better. Within walking distance to everything, very convenient. The only downfall was the refreshments were not filled daily.
Beautiful old building. Well restored. Popular for private events that sometimes bump the guests.
Nice hotel . Old world class but not stuffy . You can hear the tube noise however . I would stay again . Close to theNight life and eatery’s if all sorts .
Amazing location, surrounded by history. Great service, restaurant, and bar.
Very noisy. Street noise, construction in the building next door, and wind banging a window all night
Great location. Lobby is beautiful. Rooms are large and comfortable. Food is great. Staff is helpful. History of Whitehall.
Great location and friendly staff. On site dinning was also very good. Thank you to all!
Great location and you can walk to all of London's top sights. The rooms are spacious, but dated and it is very noisy all night long. The walls are paper thin too. We paid for a garden view and our view was of tree tops. The front desk offered to move us, but we should have gotten a garden view originally because we paid for it. The hotel offers a complimentary mini bar and coffee, which is a great perk. But.....they do not refill it regularly although it is supposed to be refilled daily. Lastly, the outside of the building and gardens are magnificent. But the inside of the hotel has absolutely no character.
This historic building is in a wonderful location near Trafalgar Square. However it does not meet the general standard for a five-star hotel, as the rooms are quite shabbily appointed and small. The bathroom is average, not a luxury room or bathroom at all. The balconies might be a nice feature, however it is prohibited to go out onto them. I would not stay here again for the price.
Loved the fact that they had robes and slippers in the room, as well as free water and sodas. Unfortunately they would only replace with sparkling water and would have preferred still water. Also the fridge, was cooling. I dont think this is a property issue, as more than a custom issue, but, when I asked for a coke with ice, they brought me a warm coke with 3 little ice cubes - LOL
Love the location, the building itself, the history of the building, the friendliness and attentiveness of the staff, the wonderful doorman in the top hat.
Excellent location in London, beautiful hotel w fascinating history. In the room, the lighting could be better controlled (eg, only 1 person could read in bed), and the tv was difficult to manage with the remote control. Otherwise it was comfortable, clean, classy and well-appointed.
Beautiful property with amazing staff. Nicest hotel my daugther calims to have ever stayed in.
Very nice hotel located in a part of London where there were many things to see and do.
Great location Beautiful garden Great restaurants Amenities lacking Rooms small Service excellent
Located in London City Centre, The Royal Horseguards is within a 10-minute walk of popular sights such as National Gallery and Churchill War Rooms. This 282-room, 5-star hotel has a restaurant, free in-room WiFi, and a gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.
Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in Egyptian cotton sheets. Free minibar items, coffee makers, and safes are other standard amenities.
Guests of The Royal Horseguards enjoy a gym, free WiFi in public areas, and meeting rooms. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include a business center, a terrace, and laundry facilities.
Staff is wonderful. Very accommodating. Everyone was was very nice.
Dear Gary,Thank you for your review and for choosing to stay with us. We are so pleased to read that you had an enjoyable stay and that you found our team accommodating. We look forward to welcoming you back soon!Kind regards,ArlindaGuest Services Executive
You need to update your rooms. You need better tv streaming service. Movies to purchase.
Dear Tarryn,Thank you for your review and for choosing to stay with us. It is disappointing to read your comments, however, we appreciate your feedback and I have shared it with the relevant department Heads for consideration. We apologise for any inconveniences caused to you. Kind regards,ArlindaGuest Services Executive
The location of this property could not have been any better. Within walking distance to everything, very convenient. The only downfall was the refreshments were not filled daily.
Dear Nancy Helen,Thank you for staying with us and for your 5* review. So delighted to see you enjoyed your stay with us and hope to welcome you again in the futureKind regards
Beautiful old building. Well restored. Popular for private events that sometimes bump the guests.
Dear Mr. Carter, Thank you so much for your feedback regarding your recent stay with us at The Royal Horseguards Hotel. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future. Kind Regards Eleonora Visconti Reception Manager
Nice hotel . Old world class but not stuffy . You can hear the tube noise however . I would stay again . Close to theNight life and eatery’s if all sorts .
Dear Brian, Thanks a lot for your review. We are pleased to know you had an enjoyable stay with us, and indeed with an easy walking distance, you can reach one of the main London sights and attractions. We look forward to welcoming you back. Kind regards, Lisa
Amazing location, surrounded by history. Great service, restaurant, and bar.
Thank you for your recent review regarding your stay at The Royal Horseguards Hotel. We do pride ourselves on our luxurious facilities and decor so it’s great knowing that you enjoyed every single aspect of your stay - from our superior hospitality to our award winning 1212 Restaurant. We cannot wait to welcome you back to our fabulous city and regal hotel for another wonderful stay!
Very noisy. Street noise, construction in the building next door, and wind banging a window all night
Thank you for your feedback. We are truly sorry to know that you found your room noisy. Being a listed building we are unable to make any structural updates to our building. However, we understand that this does not make up for your disappointment. On your next visit please do let us know and we will do our best to move you to a more comfortable bedroom.
Great location. Lobby is beautiful. Rooms are large and comfortable. Food is great. Staff is helpful. History of Whitehall.
Thank you for your 5 star review. I am delighted to know that you had an exceptional stay with us and that we exceeded your expectations on all aspects of your stay, including our elegant bedrooms and amazing history. It was an absolute pleasure to host you on this stay and we greatly look forward to spoiling you on your next stay to our regal hotel!
Dear Georgios,Thank you for your review.JohnGuest Services Executive