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The Royal Horseguards

5.0 out of 5.0

Recent guest reviews

We were upgraded to a wonderful room with a city view, turndown service, great staff.

The staff, accommodations and location sold us on this hotel. The rooms are larger and comfortable for European hotels and even include "wash cloths", and heated floors in the bathroom. You can walk out the door and practically trip over Trafalgar Square. Within walking distance to most major attractions such as Big Ben and Buckingham Palace, the Royal Horseguards Hotel is definitely a five star winner at an exceptional price.

Excellent staff and facilities. Would highly recommend to all my friends and anyone else.

Almost everything was great. There was a loud party in a neighboring room one night, but the rest of the time was quiet, clean, and very nice. The staff was very courteous and helpful.

My husband and I stayed at The Royal Horseguards last year and knew it was the only hotel we wanted to return to due to its staff, facilities and location. From the minute you walk in the door you are made to feel special and welcome. The reception staff and the concierge are wonderfully helpful!

We enjoyed our stay at the Royal Horseguard! The hotel is nice and the location is fantastic. It's located right next to the embankment underground stop, and is in general centrally located to many tourist attractions. The room was smaller but it had nice amenities like heated bathroom floor an towel rack. We did have a bad experience going to breakfast on our last day, but it was recognized before we even said anything and the entire thing was comped for free. Overall very happy with our stay

Staff was superb. Attentive, helpful, engaging and constantly looking for ways to make my stay better

We've stayed at The Royal Horseguards several times. It's a beautiful hotel and the staff couldn't be nicer. Don't miss it!

Excellent location. Clean rooms. Very friendly and helpful staff!!

Very convenient to tube, buses and walking to attractions yet in quiet location.

Stayed at the Royal Horseguards with my mother. The hotel is very nice. Our room was decent but felt more 4 than 5 star. The lobby was lovely. The breakfast buffet was delicious. The staff was mostly amazing. There was one who was abrupt, but that can happen anywhere.

Simply an amazing place to stay with views of the Thames river and a location that is simply superb. The staff and great and make you feel right at home. Will certainly be going back again and again.

Fantastic location- was able to walk to all major tourist attractions and right night to tube station. Very friendly staff. Clean room. Fantastic value!

Supportive attentive staff. Knowledgeable of the center city. Cleanliness impeccable hotel. All your needs at your fingertips. Highly recommend

Great hotel and location. The staff was very friendly and helpful. I will definitely stay there again if I return to London.

We had a beautiful King bedroom with a view of the Thames and the London Eye. It was a generous sized room by London standards. The room staff was very professional. Coffee and tea to brew is available at no cost in the room. There is a button to press for Do Not Disturb and a second for Making up the room.Turn down service was excellent. We pre-paid this room, but the incidentals are very expensive. If you want breakfast, pre-pay it. We ordered room service coffee and croissants and the charge was £22. Also, the bar drinks are £14 and up. Breakfast is about £20 per person, and dinner is astronomical. (The soup of the day is really the soup of the next two days.) The concierge offers good recommendations for out of the hotel dining options and theatre tickets. The staff is generally helpful, although they seemed to be understaffed for summer. The tearoom could have used some dusting. I was bitten by dust mites on our only visit there. I pointed out the dusty back-splash and table, and the server told me they were mosquitoes. Not mosquitoes, dust the tearoom. I have trouble faulting the server, since she was the only person serving a full tea room for the first half hour we were there. She was doing an admirable job under the circumstances. However, at a 5 star hotel at the peak of tourist season, I think they were understaffed. We also had trouble getting service/attention in the bar, which was unfortunate. They do make excellent drinks, which we enjoyed after theatre. The bar doesn't offer chilled glasses, but they will give you ice in your glass. If you are going to have breakfast at the hotel, my recommendation is to go early. They say they serve until 10:30 am, but what that means is they start breaking down the buffet at 10:30 am. They are DONE at 10:30 am, but I was not told that. So the one day I came down at 10:15 am, they started loudly breaking down before I'd had coffee. There was one egg left and no grilled tomatoes. It was not a happy experience, and I quickly left. The restaurant manager followed me to the elevator and listened to me. He guaranteed a better experience, and followed our conversation up by sending wine and chocolates to our room. It was a thoughtful gesture, and the next day we had a lovely breakfast at 9:30 am. The staff work hard, and I think they are doing their best. The hotel is very central to Tralfagar Square, most theaters, the London Eye, the National Gallery, and the National Portrait Gallery. It is a beautiful hotel with some of the most comfortable lobby chairs I've ever sat in. It's a great location with many attractions a short Uber or a walk away.

The location of this hotel is great - right on the Thames, almost directly across from the london eye. We easily walked to the palace, london eye, big ben, and more. Hop on tour stop was very close too. Service was nice but there were a few underhanded comments that I was less than pleased about you wouldn't want to walk to THAT (because we are fat americans and it was 1/2 mile). Regardless, the location and view was worth it and I would recommend it based on those alone.

We really enjoyed our stay at The Royal Horseguards. The room itself was very nice and clean. Its very close to everything. Short walk to The Underground, Big Ben, National Rail and Westminster Abbey. Close to a lot of other things as well but those were all within a couple blocks. Would highly recommend.

Great place, professional staffs and great brunch.

This hotel exhibits a truly exceptional staff. They were remarkably dedicated to our enjoying our stay. They were responsive at every turn, not over bearing but just incredibly attentive. Their concierges were exceptionally helpful, but the whole staff deserves credit for giving us a terrific stay.

2 Whitehall Court London England

Hotel highlights

  • Walking distance to Big Ben and London Eye
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in London City Centre, The Royal Horseguards is within a 10-minute walk of popular sights such as Big Ben and London Eye. This 5-star hotel has 282 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Centrally located in London, the hotel is also a short walk from London Dungeon and Nelson's Column.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All of The Royal Horseguards's 282 air-conditioned rooms provide free minibar items, iPod docks, and coffee makers. Guests can enjoy plasma TVs and stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

The Royal Horseguards features a fitness center, free WiFi in public areas, and 13 meeting rooms. Valet parking is available for GBP 110 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, a terrace, and a garden.

Room options

Deluxe Room, City View

Full 1 | Sleeps 2

Executive Room, City View

Full 1 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Suite

King 1 | Sleeps 2

Guest reviews for The Royal Horseguards

Everyone (10) Couples (42) Business (7) Family (4) Other (8) Friends (1)
5

great rooms and service

Everyone

We were upgraded to a wonderful room with a city view, turndown service, great staff.

By on May 31, 2017

Review comment responded on Jun 2, 2017

Hello and thank you for the great feedback! I'm delighted that we were able to upgrade your bedroom and that you enjoyed every bit of your visit. We look forward to welcoming you very soon!

5

classy and elegant hotel

Everyone

The staff, accommodations and location sold us on this hotel. The rooms are larger and comfortable for European hotels and even include "wash cloths", and heated floors in the bathroom. You can walk out the door and practically trip over Trafalgar Square. Within walking distance to most major attractions such as Big Ben and Buckingham Palace, the Royal Horseguards Hotel is definitely a five star winner at an exceptional price.

By , from Naples, FL on May 26, 2017

Review comment responded on May 30, 2017

Hi and thanks for the feedback! I am also delighted to know that you found the location of the hotel so excellent. We are situated in the district of St James in central London, within walking distance of Leicester Square, Covent Garden, The Strand, Houses of Parliaments, Big Ben and the London Eye. Or should you wish to travel further, we have two tube stations minutes away from the hotel. I do hope that we will have the pleasure of welcoming you back to our regal hotel soon.

5
Everyone

Excellent staff and facilities. Would highly recommend to all my friends and anyone else.

By , from NC. on May 14, 2017

Review comment responded on May 16, 2017

Hello and thanks for the 5* rating! We are delighted that you had an enjoyable stay with us. Thanks too for the recommendation - it would be our pleasure to welcome you back for another amazing stay!

5
Everyone

Almost everything was great. There was a loud party in a neighboring room one night, but the rest of the time was quiet, clean, and very nice. The staff was very courteous and helpful.

By , from Seattle on May 3, 2017

Review comment responded on May 5, 2017

Hi and thanks for the feedback. I'm sorry to hear that you had an issue with noise but am pleased that this did not spoil your stay with us. Our 5* team will be so pleased by your kind praise! We look froward to visiting again very soon!

5

thanksgiving weekend

Everyone

My husband and I stayed at The Royal Horseguards last year and knew it was the only hotel we wanted to return to due to its staff, facilities and location. From the minute you walk in the door you are made to feel special and welcome. The reception staff and the concierge are wonderfully helpful!

By , from Germany on Nov 28, 2016

Review comment responded on Nov 30, 2016

Hello and thank you so very much for the complimentary comments. The team will be delighted that you had such a great previous stay returned again this year. We look forward to welcoming you back for a tremendous third stay!

5

good hotel in great location

Everyone

We enjoyed our stay at the Royal Horseguard! The hotel is nice and the location is fantastic. It's located right next to the embankment underground stop, and is in general centrally located to many tourist attractions. The room was smaller but it had nice amenities like heated bathroom floor an towel rack. We did have a bad experience going to breakfast on our last day, but it was recognized before we even said anything and the entire thing was comped for free. Overall very happy with our stay

By , from NH on Nov 25, 2016

Review comment responded on Nov 29, 2016

Hi and thanks for the rating and review. I am so pleased that you had an enjoyable stay with us and that any issues at breakfast were rectified quickly. We cannot wait to welcome you back for another superb stay!

5

super staff

Everyone

Staff was superb. Attentive, helpful, engaging and constantly looking for ways to make my stay better

By on Aug 25, 2016

Review comment responded on Aug 30, 2016

Hello and thank for the high recommendation! The team will be delighted by your praise and knowing that they contributed to your enjoyable visit! We hope to have you re-visit in the very near future!

5

best hotel in london

Everyone

We've stayed at The Royal Horseguards several times. It's a beautiful hotel and the staff couldn't be nicer. Don't miss it!

By on Aug 4, 2016

Review comment responded on Aug 31, 2016

Hello and thank you for the lovely feedback! The hotel team were thrilled to read your feedback and glad to hear they contributed in making everything perfect. The whole team at The Royal Horseguards is always at hand to make your stay that extra little bit special.

5

excellent location

Everyone

Excellent location. Clean rooms. Very friendly and helpful staff!!

By on May 27, 2016

4

central location.

Everyone

Very convenient to tube, buses and walking to attractions yet in quiet location.

By on May 15, 2016