PROS - The view of the mountains is absolutely breathtaking! However, the image shown on the listing is from the upstairs unit view. The location is fantastic! The kitchen has everything you need for a long stay. It's missing a pair of scissors though. The beds & mattresses are absolutely wonderful, comfortable, and sturdy. The towels are wonderful & fluffy. The shower pressure was amazing & I loved how much space I had in the shower to put all my products. Each room has its own TV and thermostats, which was very much appreciated. Annette lives next door, she works for HRH. She was very welcoming, friendly, and attentive. While making sure to respect your privacy, she always made herself available for anything needed.
CONS - There are about dozen wide & some steep stairs to get down to the unit. The stairs do not have railing and the space on each step is uneven making is super easy for one to twist an ankle. It is extremely dangerous! No salt or safety provided for when it snows & gets icy on stairs. Upstairs noise is real but it is a hit or miss. The tenants upstairs can be super quiet or the opposite. You do run the risk of people talking loudly late at night, smoking on the balcony, walking on heels at 6am, or running a bath at 5am all which sounds effect is amplified being over you. More hangers & secure knobs on the closets would be helpful. The curtains do not cover the entire window of the main door, which is terribly inconvenient. The windows & main door are not properly sealed making it extremely cold to work at standing up desk. The couch is the world's worst couch. It is essentially a big beanbag in a form of a couch; you end up squatting trying to get up. Dog area is inaccurate in the listing. No doggy door and gated area is a zone full of bushes, large plants, and trees. The most “walkable” space a dog has is possibly a foot, 2 feet tops. High Rocky Homes customer service leaves much to be desired. They make changes to your reservation without your consent after only inquiring of said changes. They call it a courtesy change but when you call them out on their mistake and then truly request a courtesy change, it is not granted. HRH is not big into using the VRBO app, which makes no sense. They want you to download and additional app (DACK) for further instructions and processes, information is not mentioned on the listing. They recommend insurance but it's useless unless someone is extremely ill or there is a natural disaster.