The hotel is very nice and staff were pleasant. We checked in on 11/22 and out on Sunday 11/23. When we checked out, I failed to get my new coat, tags still on it, out of the closet. I realized it Sunday evening and called the hotel. The male who at the front desk told me there was nothing he could do and to call back in the morning, talk to Melissa, long story short, multiple phone calls, no returned calls, I showed up in person the moring of 11/29. I was told the maid said nothing was in the closet when she cleaned (she was cleaning 5 rooms down from us when we left) there was nothing in lost & found. My husband & I both know I hung that coat in the closet. I will not stay here again because it is obviously not a place I can trust.