The buffet was awful and upon talking to the buffet manager, Enis, he was super rude. My shower did not have hot water and the room next to us had room service and the dirty dishes were not picked up for at least 12 hours.
Not worth it for the price. Its a very standard/average hotel, charging high resort prices. Our room was not clean, the restaurants are average at best and our room service just never showed up. The casino was nice and we'll likely play there again, but we will never stay at that hotel again.
Great pool hot tubs restaurants casino clean rooms nice stuff
The casino and Spa also the great food and amount of places to go eat
The rooms are always clean and fresh! I always enjoy myself when staying here!
I was 30 minutes late and they my room away I live over an hour away and on top of that they did not have any more rooms to give us so we had to drive all the way back home such a bad experience!!!!
When my husband & I checked in we were told there was a cancellation, no room was available ! I called Orbitz & the problem was the person who checked us in did not have all the correct information. Very frustrating ! Orbitz was great, the best. We thank you for excellent service. Happy New Year !!!! M. Barnett
Very nicely renovated with high quality furnishings throughout entire property.
I do believe it's the only indoor swimming pool in Blackhawk. The property was very clean and the staff was excellent.. They did not have enough staff and one person actually during some periods of check in and check out. en I went to get my card there was long line and 2 up erson eorking. I want for my birthday because I was having a hip replacement which I did yesterday any offer me nothing special for my birthday because I wasn't on my actual birthday they didn't even offer chocolates which I felt was rather ridiculous. I have to say the rooms are beautiful and the shower and the bathtub and the separate water closet that's one of the nicest that I've stayed in and definitely the nicest and Blackhawk for just a standard room. The rooftop amenities are incredible. I think that my only problem was service. When I even went to the buffet it was difficult to find someone to check my money and see me.. I will definitely stay again I would like to see there service improved by 50%. I might notice that I enjoyed the riots machines but the three hours that I was playing I was never offered a drink not once. The men around me were but I was not.
Had a bad experience. Had to move rooms. Room service was cold. Also double tipped by mistake because gratuity was added with out knowing
Horrible check-in experience. Valet was rude, like we were an inconvenience to their cigaret break. And there was no bell-service available, so we had to lug our luggage and shopping items up to our room ourselves! Charged $15/night service charge for no "real" service. The weight room, swimming pool, and hot tubs were nice amenities. We were treated better at most if the adjacent hotels and casinos, so that's where we spent most of our time and money!
Amazing service and our room was to die for, loved absolutely everything. Our only complaint would be the ice machine in our floor was broken and we had to walk around other floors for ice. But other than that I could live here forever!
The hotel/casino was very nice. Black Hawk is beautiful. The amount of time to check in was very disappointing. The room was nice, but very dusty and inside of windows were not cleaned. The water in the shower was cold and never got warm even after running for 15 minutes. The water pressure was also very low. When I expressed this to the person when checking out, she said, “oh thanks for letting me know. I’ll pass it along to housekeeping”...
Shower didnt work very well . View was not very good .
1st time at this place...I liked the pool up on 36 floor and on their screens they showed they had happy hour. Ha NO!! The hottub was very foamy and needed to add a chemical that gets rid of foam, i use it in my hottub. Adults only at the pool is only 2 hrs 9-11pm. We are adults and spin money there all day so DON'T kick us out at 11pm. Next the happy hour, we made it back at 4pm and the bartender laughs " we dont have happy hour and beer and drinks will always be $4 and they dont have all the mix's to do that" 1 bartender all i seen there. What a joke so your waiting there a bit. The cleaners there DO NOT take all your old towels, they leave it there. They DON'T take your old used glasses they leave it there. NOT good sevice. There was only one elevator when we got there on the 10th of July but kinda got better. Its a beautiful place but needs better management to fix the issues.
Ameristar Casino Resort Spa Black Hawk places you within a 10-minute stroll of Monarch Casino Black Hawk and Bullwhackers Casino. This 536-room, 4-star resort has a full-service spa, a casino, and 5 restaurants.
Enjoy dining at Timberline Grill, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.
The 536 accommodations feature sitting areas. Guests can expect free WiFi and 48-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, coffee makers, and safes.
Guests of Ameristar Casino Resort Spa Black Hawk have access to a full-service spa, a casino, and an indoor pool. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this hot springs resort include an outdoor pool, a 24-hour fitness center, and 2 spa tubs.
The buffet was awful and upon talking to the buffet manager, Enis, he was super rude. My shower did not have hot water and the room next to us had room service and the dirty dishes were not picked up for at least 12 hours.
Thank you for staying with us and thank you for your feedback.
Not worth it for the price. Its a very standard/average hotel, charging high resort prices. Our room was not clean, the restaurants are average at best and our room service just never showed up. The casino was nice and we'll likely play there again, but we will never stay at that hotel again.
We appreciate your response and will address this directly.
Thank you for staying with us and thank you for the feedback.
Great pool hot tubs restaurants casino clean rooms nice stuff
Thank you for staying with us and thank you for the feedback.
The casino and Spa also the great food and amount of places to go eat
Thanks for staying with us. We appreciate your feedback!
The rooms are always clean and fresh! I always enjoy myself when staying here!
Thank you for your feedback and thank you for staying with us.
I was 30 minutes late and they my room away I live over an hour away and on top of that they did not have any more rooms to give us so we had to drive all the way back home such a bad experience!!!!
Do you have a phone number we may contact you about this. We appreciate it!
Thank you for your feedback
Thank you for your feedback