Everything was still closed
Overall, this is a nice property. Upon waking up on Sunday, there was a lot of trash in the parking area and the elevators were very dirty inside. This is a fun place to stay.
Everything was great. We will stay again and again. Worth every penny.
Mid.
Very nice experience.
Great hospitality, fabulous casino and atmosphere!
A great first experience at a casino. The staff was very friendly and answered many questions we had about the casino and the town.
Excellent throughout, the staff was super friendly with a standard of high efficiency. The only positive improvement suggestion would be in each room some sort of information booklet advertising the excellent amenities offered at Ameristar.
We came here to celebrate our anniversary. Our $suite$ was beautiful, but the fireplace broke the first night. That was a bummer cause it was a big selling point. The buffet was closed, which I could understand because of Covid. But then across the street @ lodge their buffet was open and they actually had more amenities when ameriatar was supposed to be the top dog. What I had been looking forward to for months was our “fancy dinner” at Timberline. I was so bummed at how disappointing the food was. The service was alright but we spent $200 for so-so food for a couple that doesn’t even drink alcohol. Oh well. We had fun because slot machines, but I would not spend the $$$$ on ameristar next time.
This hotel has gone down hill over the years. The front desk staff are extremely unprofessional. Since when do they just pretend you’re not standing there for 20 minutes to check in? Also, timberline grill. What a joke! A steak house that can’t even cook a steak to the correct temperature. Did they pick the servers off the street? Absolutely zero customer service skills. We went to go play some games and before you go down they check your ID. The lady checking our ID asked where I picked my husband from. What? I will never stay at this hotel again! The price of the room per night is ridiculous. They advertise that they have one restaurant open until 4am and it’s not. Nothing is updated at all! There were stains on the ceiling of our room. Our bathroom floor was sticky! All around a bad stay.
Starting with what was good: The room was clean but could have more drawers for putting clothes that can't be hung up. The shower and tub were spacious. The food options were not very good. Never book during the week as the Continental Buffet(which has not been a buffet for 2 years) stations are only open 4 days a week. The Fireside Grill is 1 start at best. And during the week, there is only 1 $15 Blackjack table. All the rest are $25. Will try another hotel on next trip
Everyone on the casino floor was friendly but the lady that checked us in was not friendly and slow.
the first 5 floors of the parking garage where closed and i am disabled so it was real difficult to find a close parking spot. next the hotel check in was a long walk even for an abled body person. only half of the elevators where down so on a 35 story building it took FOREVER to get to your room. the when you finally make it to the casino the upper floors cashier and club member staion was closed so if you needed a new card or cash to you had to go down stairs all the way in the back of the casino and wait another 30 to 45 mins just to get to the counter. and all the escalators where broke going up and down and if you needed the elevator you had to wait until someone with a key would unlock it so you could get to the bottom floor, and lastly the buffet is still closed, the Monarch casino buffet was open i guess i should have stayed there all new hotel and food the reason i stayed at the Ameristar was i spent my honeymoon there almost 10 years ago it it was really nice then.
The property was indeed beautiful and we had a lot of fun. The buffet was not running and it lowered our options for dinner quite a bit. We only made reservations for one evening. Finding dinner was not easy. The room was clean and comfortable. After setting the air conditioner it cooled down and then through the night kept getting warmer. Daytime stayed cool though. Also, the shower would not hold temperature it kept going from hot to cold.
This place is NOT family friendly. Even though it is a casino hotel, one 1 restaurant in the hotel allowed children. That's pretty ridiculous. No one told us you had to REQUEST housekeeping to come empty the garbage or bring towels and coffee. And even when we did request it, they didn't even show up. We will never be staying here again.
Ameristar Casino Resort Spa Black Hawk places you next to Ameristar Casino Black Hawk and Golden Mardi Gras Casino. This 536-room, 4-star resort has a full-service spa, a casino, and 5 restaurants.
Enjoy dining at Timberline Grill, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start your day off with cooked-to-order breakfast, available for a fee.
48-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and coffee makers are other standard amenities.
Guests of Ameristar Casino Resort Spa Black Hawk have access to a full-service spa, a casino, and an indoor pool. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this hot springs resort include an outdoor pool, a 24-hour gym, and 2 spa tubs.
Everything was still closed
Overall, this is a nice property. Upon waking up on Sunday, there was a lot of trash in the parking area and the elevators were very dirty inside. This is a fun place to stay.
Thank you for taking the time to share your feedback regarding your recent experience at Ameristar Black Hawk . Your comments are important to us, as they provide us an opportunity to better serve you. We appreciate the choice you make to visit Ameristar Black Hawk and look forward to the opportunity to serve you in the near future.
Everything was great. We will stay again and again. Worth every penny.
Thank you for taking the time to share your feedback regarding your recent experience at Ameristar Black Hawk . Your comments are important to us, as they provide us an opportunity to better serve you. We appreciate the choice you make to visit Ameristar Black Hawk and look forward to the opportunity to serve you in the near future.
Mid.
Thank You for your feedback.
Very nice experience.
Thank you for choosing Ameristar and for your feedback!
Great hospitality, fabulous casino and atmosphere!
Thank you for choosing Ameristar and for your feedback!
A great first experience at a casino. The staff was very friendly and answered many questions we had about the casino and the town.
Thank you for choosing Ameristar and for your feedback!
Thank you for choosing Ameristar! I do apologize if there were amenities closed while you were here, this may have been due to maintenance issues. Everything has re-opened besides the in-room dining. We hope to see you again soon!