Limited food options , unable to contact housekeeping or front desk as no live person available , elevator broken on multiple occasions , amenities like hot tub were not maintained
I purchased the spa suite, the most expensive room, for two nights. It became very obvious that the hotel does everything they can to assure you're in their casino gambling and not staying in the room enjoying some R&R. There are no streaming services, no way to hook up a laptop to the TV, and no movies to rent. Calling the front desk often had me on hold for 20 minutes. There was a light in front of the closet that never turned off and the flip switch did not work. Air conditioning barely worked so the room stayed at 75 degrees for the majority of the time. Every once in awhile AC would kick on. Very disappointing for what was constructed as a pretty nice hotel.
The place was worn, but clean for the most part. They have more staff taking care of the machines than the hallways, elevators or vacant tables where people just leave cups. Hard to cool the room down.
Clean rooms. The AC wasn't working properly, however, a fan was available upon request. The hotel lobby was not easy to find and not close for self parking. Casino drinks were poorly made and long waits.
The pool was beautiful and our bathroom was really great. A shower and tub. I loved it
It was a beautiful town. It popped up while looking at winter park on the Orbitz site and we booked it and our activities based on that fact. We were over an hour from winter park and black hawk had only one restaurant that our 13 year old could even enter due to every building being a casino. Nothing for kids in this town at all and I really mean nothing.
It was nice! Glad the pool was open and I get like everything was really clean.
The buffet was awful and upon talking to the buffet manager, Enis, he was super rude. My shower did not have hot water and the room next to us had room service and the dirty dishes were not picked up for at least 12 hours.
Not worth it for the price. Its a very standard/average hotel, charging high resort prices. Our room was not clean, the restaurants are average at best and our room service just never showed up. The casino was nice and we'll likely play there again, but we will never stay at that hotel again.
Ameristar Casino Resort Spa Black Hawk places you next to Ameristar Casino Black Hawk and within a 10-minute stroll of other popular attractions like Monarch Casino Black Hawk. This 536-room, 4-star resort has a full-service spa, a casino, and 5 restaurants.
Enjoy dining at Timberline Grill, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.
The 536 accommodations feature sitting areas. Guests can expect free WiFi and 48-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, coffee makers, and safes.
Guests of Ameristar Casino Resort Spa Black Hawk have access to a full-service spa, a casino, and an indoor pool. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this hot springs resort include an outdoor pool, a 24-hour fitness center, and 2 spa tubs.
Limited food options , unable to contact housekeeping or front desk as no live person available , elevator broken on multiple occasions , amenities like hot tub were not maintained
Thank you for choosing Ameristar, we value your feedback and apologize for the issues you had during your stay. We will be addressing these issues
I purchased the spa suite, the most expensive room, for two nights. It became very obvious that the hotel does everything they can to assure you're in their casino gambling and not staying in the room enjoying some R&R. There are no streaming services, no way to hook up a laptop to the TV, and no movies to rent. Calling the front desk often had me on hold for 20 minutes. There was a light in front of the closet that never turned off and the flip switch did not work. Air conditioning barely worked so the room stayed at 75 degrees for the majority of the time. Every once in awhile AC would kick on. Very disappointing for what was constructed as a pretty nice hotel.
Thank you for choosing Ameristar. We value your feed back and apologize for the issues you had with us during your stay. We will be addressing these issues
Thank you for choosing Ameristar and for your feedback!
The place was worn, but clean for the most part. They have more staff taking care of the machines than the hallways, elevators or vacant tables where people just leave cups. Hard to cool the room down.
Thank you for your feedback and please let us know if you ever have an issue and we will be happy to address it.
Thank you for your feedback
We are glad you enjoyed your stay with us!
Thank you for staying with us and thank you for our feedback.
Thank you for staying with us and thank you for our feedback.
Clean rooms. The AC wasn't working properly, however, a fan was available upon request. The hotel lobby was not easy to find and not close for self parking. Casino drinks were poorly made and long waits.
Thank you for your feedback and we will address this directly.
Thank you for choosing Ameristar and for your feedback. Please reach out to myself or another hotel manager so we can discuss the issues you had during your stay