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Recent guest reviews

Great time. Clean new rooms. Decent Casino. Needs more TV's for sports.

Well most of it was great except the next morning when I got up to take a shower I noticed that the commentary shampoos and conditioners were have used and when I went to make coffee the coffee cups were unwrapped and had sticky stuff all over them, so we were unable to make coffee that morning

Rooms were nice but not clean

A bit shabby and did not get room requested

Was decent

Parking was close to the elevators. The room was nice, I especially liked the french doors to get some fresh air. Bed was a bit hard for my husband and I and they only gave us three pillows (we sleep with twice that much). Other than that we enjoyed our stay.

Pleasant place to stay at. I'm a regular player at The Isle and enjoy my visits there.

With everything going on right now. Was very pleased.

We got our room and when we went in the room it smelled of like someone had a pot party in your room. The door to the balcony wouldn't stsy closed and the safe would not work. Went and asked for a new room and got onethe new room was not great either the balcony door handle came off in my hands and the water pressure was so bad i had to try to wash my hair in the bathroom sink to get the soap out of ig. I will not be staying here ever again for 300 dollars a night this is ridiculous.

With the exception of a lack of valet parking, my visit was superb! I had a very clean room, and I saw many instances of employees cleaning slots and other points of contact.

The decor was cute and modern, but we reserved a king-sized bed and the room had a queen. The bedsheets were all very dirty. Crumbs and stains when you left the duvet.

Main St Black Hawk CO

Hotel highlights

  • Walking distance to Monarch Casino Black Hawk and Ameristar Casino Black Hawk
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Isle Casino Hotel Black Hawk places you next to Monarch Casino Black Hawk and within a 10-minute stroll of other popular attractions like Ameristar Casino Black Hawk. This 240-room, 3-star hotel has a casino along with free in-room WiFi and free valet parking.


Dining

Enjoy dining at Farmer's Pick, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of Isle Casino Hotel Black Hawk's 240 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.


Property features

Guests of Isle Casino Hotel Black Hawk enjoy features like a casino, free WiFi in public areas, and conference space. Free valet parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include an ATM and a banquet hall.

Room options

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Junior Suite, 2 Queen Beds

2 Queen Beds | Sleeps 4

Luxury Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Luxury Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Isle Casino Hotel Black Hawk

Everyone (13) Couples (6) Family (1)
5
Friends

Great time. Clean new rooms. Decent Casino. Needs more TV's for sports.

By on May 7, 2021

Review comment responded on May 8, 2021

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

3
Friends

Well most of it was great except the next morning when I got up to take a shower I noticed that the commentary shampoos and conditioners were have used and when I went to make coffee the coffee cups were unwrapped and had sticky stuff all over them, so we were unable to make coffee that morning

By on May 4, 2021

Review comment responded on May 8, 2021

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

3
Partner Couples

Rooms were nice but not clean

By on Apr 26, 2021

Review comment responded on May 2, 2021

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

3
Family

A bit shabby and did not get room requested

By on Apr 26, 2021

Review comment responded on May 2, 2021

Thank you so much for taking the time to review us, and of course for the good score. We will definitely accommodate requests such specific rooms (based on availability) for our guests and most of the time it's not an issue, however 'm sorry that we were not able to do that on your recent trip. We are constantly striving increase our customer service and your review will help in this effort, thank you and have a great day

4
Friends

Was decent

By on Apr 14, 2021

Review comment responded on Apr 16, 2021

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

5
Everyone

By on Mar 13, 2021

Review comment responded on Mar 28, 2021

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

4
Partner Couples

Parking was close to the elevators. The room was nice, I especially liked the french doors to get some fresh air. Bed was a bit hard for my husband and I and they only gave us three pillows (we sleep with twice that much). Other than that we enjoyed our stay.

By on Mar 9, 2021

Review comment responded on Mar 9, 2021

Thank you so much for you good review and for taking the time to let us know what you enjoyed and what we may need to work on. We hope to see you again real soon! Have a great day!

4
Everyone

Pleasant place to stay at. I'm a regular player at The Isle and enjoy my visits there.

By on Mar 7, 2021

Review comment responded on Mar 7, 2021

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

3
Everyone

By on Mar 1, 2021

Review comment responded on Mar 13, 2021

Thank you for letting us know about your stay, we appreciate you patronage and look forward to seeing you again soon.

4
Partner Couples

With everything going on right now. Was very pleased.

By , from Northglenn. Co on Sep 28, 2020

Review comment responded on Oct 3, 2020

Thank you Nino for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

Isle Casino Hotel Black Hawk

401 Main St, Black Hawk, CO 80422
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