Excellent guest services during our stay, especially with the pandemic effecting most amenities. Great location and great view from the balcony!
It was clean but very dated nothing was updated in the rooms . Staff was great . Did like old elevators that didn’t work great and only way to get pet to the floors through the lobby .
Jake at the front desk was amazing! We will be back because of him
During check in, we were the only ones there and the lady was on the phone for 10 min before she acknowledged us or even helped us. Always help whoever's is in front of you!
I don't think the property was unique in any distinctive way but it was nice to be met with courtious greetings and friendly faces (well hidden by mask). Only downside was pool being closed. Had a great stay. Thanks
The staff is super friendly and extremely welcoming!
We like the location. We didn't like that snow was piled up near the entrance parking lots and the melt-off made a mess of luggage and our shoes. Additionally, we checked in very late and consequently asked for a 1:00 pm checkout and the receptionist approached our request as negotiation and would only give us until 12:30 pm. She said I could call the front desk next day and request an extension. We advised, that's exactly what we're asking for. The room condition was dissappointing, as the bathroom had bulging paint from water damage and no vent extractor. We ordered in-room breakfast service and the $60.00+ wasn't spent was an exageration for what we received. We requested Stevia for our coffee and didn't receive it. Food was cold and eggs undercooked. Sausage was overcooked.
The hot tub was outside and on a cold wintery night at first, we were bummed, but it turned out to be pretty magical and the water was perfect.
Beautiful grounds. Great staff. Peaceful area. Great gym
The only thing I didn't like about this place was the breakfast buffet price. We actually left after looking at the menu. The facility was very nice. The pool area, pool bar, grill, regular bar, gym....all great. The room was nice and clean.
Flatiron Crossing is within a mile (2 km) of Omni Interlocken Hotel, and other popular attractions like 1stBank Center are within a few miles (5 km). This 390-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.
Enjoy dining at Meritage, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 390 rooms provide refrigerators, coffee makers, and safes. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.
Omni Interlocken Hotel features a golf course, a full-service spa, and 2 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 10 per day)—also useful is an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa resort include a 24-hour health club, a spa tub, and free WiFi in public areas.
Excellent guest services during our stay, especially with the pandemic effecting most amenities. Great location and great view from the balcony!
Thank you for staying with us. We are glad to see you enjoyed your stay and hope to welcome you back soon!
Thank you for staying with us. We are glad to see you enjoyed your stay and hope to welcome you back soon!
It was clean but very dated nothing was updated in the rooms . Staff was great . Did like old elevators that didn’t work great and only way to get pet to the floors through the lobby .
Thank you so much for staying with us! We greatly appreciate your feedback and will be passing these notes along!
Jake at the front desk was amazing! We will be back because of him
Thank you, Carrie for your feedback! We are so pleased that Jake was able to exceed expectations! We will see you next time!
During check in, we were the only ones there and the lady was on the phone for 10 min before she acknowledged us or even helped us. Always help whoever's is in front of you!
Your comments, while obviously disappointing to us, are crucial to our hotel, as it is only through honest and direct input from you that we are able to make necessary corrections. Thank you for taking the time to share this information; I truly appreciate it.Your comments, while obviously disappointing to us, are crucial to our hotel, as it is only through honest and direct input from you that we are able to make necessary corrections. Thank you for taking the time to share this information; I truly appreciate it.Your comments, while obviously disappointing to us, are crucial to our hotel, as it is only through honest and direct input from you that we are able to make necessary corrections. Thank you for taking the time to share this information; I truly appreciate it.
I don't think the property was unique in any distinctive way but it was nice to be met with courtious greetings and friendly faces (well hidden by mask). Only downside was pool being closed. Had a great stay. Thanks
Thank you so much for staying with us! We greatly appreciate your feedback and look forward to seeing you again soon!
The staff is super friendly and extremely welcoming!
Thank you so much for staying with us! We greatly appreciate your feedback and look forward to seeing you again soon!
We like the location. We didn't like that snow was piled up near the entrance parking lots and the melt-off made a mess of luggage and our shoes. Additionally, we checked in very late and consequently asked for a 1:00 pm checkout and the receptionist approached our request as negotiation and would only give us until 12:30 pm. She said I could call the front desk next day and request an extension. We advised, that's exactly what we're asking for. The room condition was dissappointing, as the bathroom had bulging paint from water damage and no vent extractor. We ordered in-room breakfast service and the $60.00+ wasn't spent was an exageration for what we received. We requested Stevia for our coffee and didn't receive it. Food was cold and eggs undercooked. Sausage was overcooked.
Thank you so much for staying with us. If you wouldn't mind providing us your contact information so that we may reach out to you and address the challenges you encountered. I look forward to hearing from you soon.
The hot tub was outside and on a cold wintery night at first, we were bummed, but it turned out to be pretty magical and the water was perfect.
Thank you so much for staying with us! I am happy to hear everything turned out great for your stay and look forward to seeing you again soon!
Thank you for your rating! We do hope to be able to host you again in the future!