Bed was too hard, and bedding mediocre. The AC had not been activated for the season, so auto fan only was inadequate. Room was stuffy, and window opened only minimally. Hotel carpet is worn and really needs replacement. Asked house staff for a room fan, maintenance did not respond to call.
Staff was very friendly, rooms were clean, she accommodated our room requests.
Ease of checking in and locating parking and my room. Room was very clean and confortable.
They stayed busy.
I loved that the property was dog friendly. Had a large variety of games. Great location too.
Lack of staff apparent everywhere. No front desk people, seemingly minimum security and many unserviced broken machines. Room was very clean and nice. Everyone was pleasant. Halls were noisy at night.
We get charged twice every time we stay there
The kiosk didn’t allow me to give a room (location to elevator or floor) preference or request
Very clean and staff were super nice. I like how I could use the kiosk to check in.
The site is clean, close to a shuttle stop. Also several casinos are in walking distance
Hotel was nice, clean, quiet and the staff was extremely friendly and helpful! Will come back for sure!
Conveniently located near casinos and places to eat.
Golden Gate Canyon State Park is within a mile (2 km) of Lady Luck Casino Black Hawk, and other popular sites like Teller House are within a couple of miles (3 km). This 3-star hotel has 164 rooms and welcomes guests with a restaurant, a casino, and free in-room WiFi.
Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
Guests of Lady Luck Casino Black Hawk enjoy features like a casino, free WiFi in public areas, and conference space. The front desk has multilingual staff that can help with concierge services, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and a terrace.
Bed was too hard, and bedding mediocre. The AC had not been activated for the season, so auto fan only was inadequate. Room was stuffy, and window opened only minimally. Hotel carpet is worn and really needs replacement. Asked house staff for a room fan, maintenance did not respond to call.
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.
Staff was very friendly, rooms were clean, she accommodated our room requests.
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Ease of checking in and locating parking and my room. Room was very clean and confortable.
Richard, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
They stayed busy.
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
I loved that the property was dog friendly. Had a large variety of games. Great location too.
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.