I didn’t like that they tried to not honor my reservation at check in. It was a blizzard outside and they tried to give my room away on a technicality. Worst experience ever, certainly will not patron the property. Lost faith in booking with orbitz, they should have intervened on my behalf.
Great experience. Had a blast! Will be back. Best birthday I've had in a while. Great local getaway
I understand that Black Hawk is a casino town. But having zero diversity in attractions such as a movie theater, a pool, arcade, a half decent sledding hill, just something would have been nice. We did come during a snow storm. But the lack of earn water was disappointing. Very little in diversity of food. Price to quality of food ratio is equally disappointing.
The staff in the hotel was rude, the casino and restaurants were fine. IN fact, the casino staff was very polite. The rooms had an odd odor, we moved twice and was told by the desk it was the cleaning supplies. The Heater was stuck on, facilities brought us a fan and opened the window which opened all the way on the 9th floor with no screen, major safety issue. The bed was horrible, it leaned toward the headboard and to one side. I would expect a bed like this in a $75 a night hotel, but not for $200. I think the worst is when I woke up in the middle of the night and tripped over a dent in the floor. There was an actual dent in the concrete floor. Overall experience with the room was worse than a motel 6 in the 1990's. When I complained they said that because I booked through Orbitz, there was nothing they would do for me. We are extremely disappointed in this experience and will not use this service or visit the Lady Luck Casino/ Hotel again.
The stay was very pleasant. The room was nice the only issue was it was a little to warm in the room. I couldn’t change the temperature without opening the window.
The room was impossible to keep at a normal temp. It was too hot or too cold. Shower/Bathtub was not very clean and was small. I couldn't order room service and the TV wouldn't allow you to change the input.
Came for 21st birthday, booked 3 hotel rooms, kept getting called from security saying being to loud, calls started at 930pm. If you consider laughing to loud then great, we were loud. Second NO BARTENDERS!!! This is the worst casino ever, DON’T CELEBRATE ANYTHING here as you can’t! So glad we tried to celebrate a milestone and had the worst time!
Excellent property condition. Very modern and clean all around.
Check in took forever. Only had 1 person at 5pm which would seem to be a busy check in time
The hotel over the parking ramp threw me off for a bit but the lady luck is a very nice hotel and casino.
Lady Luck Casino Black Hawk places you within 2 miles (3 km) of popular sights like Teller House and Central City Opera House. This 3-star hotel has 164 guestrooms and offers a casino, free in-room WiFi, and free valet parking.
Cooked-to-order breakfast is offered for a fee each morning from 9:00 AM to 1:00 PM. This hotel has a restaurant where you can enjoy a bite to eat.
All 164 air-conditioned rooms feature coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also available.
Guests of Lady Luck Casino Black Hawk enjoy features like a casino, free WiFi in public areas, and conference space. Free valet parking is included with your stay. The front desk has multilingual staff that can help with luggage storage and concierge services. Additional amenities include a business center, a terrace, and a banquet hall.
I didn’t like that they tried to not honor my reservation at check in. It was a blizzard outside and they tried to give my room away on a technicality. Worst experience ever, certainly will not patron the property. Lost faith in booking with orbitz, they should have intervened on my behalf.
Great experience. Had a blast! Will be back. Best birthday I've had in a while. Great local getaway
I understand that Black Hawk is a casino town. But having zero diversity in attractions such as a movie theater, a pool, arcade, a half decent sledding hill, just something would have been nice. We did come during a snow storm. But the lack of earn water was disappointing. Very little in diversity of food. Price to quality of food ratio is equally disappointing.
The staff in the hotel was rude, the casino and restaurants were fine. IN fact, the casino staff was very polite. The rooms had an odd odor, we moved twice and was told by the desk it was the cleaning supplies. The Heater was stuck on, facilities brought us a fan and opened the window which opened all the way on the 9th floor with no screen, major safety issue. The bed was horrible, it leaned toward the headboard and to one side. I would expect a bed like this in a $75 a night hotel, but not for $200. I think the worst is when I woke up in the middle of the night and tripped over a dent in the floor. There was an actual dent in the concrete floor. Overall experience with the room was worse than a motel 6 in the 1990's. When I complained they said that because I booked through Orbitz, there was nothing they would do for me. We are extremely disappointed in this experience and will not use this service or visit the Lady Luck Casino/ Hotel again.
The stay was very pleasant. The room was nice the only issue was it was a little to warm in the room. I couldn’t change the temperature without opening the window.
The room was impossible to keep at a normal temp. It was too hot or too cold. Shower/Bathtub was not very clean and was small. I couldn't order room service and the TV wouldn't allow you to change the input.
