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StripViewSuites at Palms Place Penthouses

4.5 star property

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Photo gallery for StripViewSuites at Palms Place Penthouses

A modern kitchen with a large island, a dining area with a high ceiling, and a large TV screen.
A modern living room with a large sectional sofa, a flat-screen TV, and a city view through floor-to-ceiling windows.
Seasonal outdoor pool, cabanas (surcharge), pool umbrellas
A modern bedroom with a large bed, a TV, and expansive windows offering a city view.
A modern kitchen with a large island, a dining area with a pool table, and a view of the ocean.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
4381 W Flamingo Rd, Las Vegas, NV, 89103
  • Place, Gold Coast Casino
    ‪10 min walk‬
  • Place, Casino at the Rio All-Suite Hotel
    ‪13 min walk‬
  • Place, Forum Shops at Caesars
    ‪3 min drive‬
  • Airport, Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪14 min drive‬

Room options

View all photos for Exclusive 4,000sqft Penthouse | Full Strip View & Private Balcony

Exclusive 4,000sqft Penthouse | Full Strip View & Private Balcony | Living room | 65-inch Smart TV with cable channels, TV

Exclusive 4,000sqft Penthouse | Full Strip View & Private Balcony

  • City view
  • 4000 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Sofa Beds
  • Free WiFi

View all photos for Luxurious Penthouse | Full Strip View & Private Balcony

A modern hotel room with a large bed, a bathtub, and a city view.

Luxurious Penthouse | Full Strip View & Private Balcony

  • City view
  • 2038 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 1 Queen Bed and 3 Twin Sofa Beds
  • Free WiFi

View all photos for Playboy Style 3,300sqft Penthouse | Full Strip View & Private Balcony

Playboy Style 3,300sqft Penthouse | Full Strip View & Private Balcony | Living room | 65-inch Smart TV with cable channels, TV

Playboy Style 3,300sqft Penthouse | Full Strip View & Private Balcony

  • City view
  • 3300 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 2 Queen Beds, 1 King Bed and 2 Queen Sofa Beds
  • Free WiFi

View all photos for Stylish VIP 3,300sqft Penthouse | Full Strip View & Private Balcony

A modern dining area with a large table and chairs, a chandelier, and a large abstract painting on the wall.

Stylish VIP 3,300sqft Penthouse | Full Strip View & Private Balcony

  • City view
  • 3000 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Designer Penthouse | Full Strip View & Private Balcony

A modern rooftop bar with a city view, glass walls, and contemporary furnishings.

Designer Penthouse | Full Strip View & Private Balcony

  • City view
  • 3100 sq ft
  • 2 bedrooms
  • Sleeps 11
  • 1 King Bed, 2 Queen Murphy Beds, 1 Queen Futon and 2 Queen Beds
  • Free WiFi

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About the neighborhood

Las Vegas

Casino at the Rio All-Suite Hotel is a short stroll from StripViewSuites at Palms Place Penthouses, and other popular attractions like The Linq are within a couple of miles (3 km). This 599-room, 4.5-star aparthotel has free in-room WiFi along with free valet parking and a gym.
View more Aparthotels in Las VegasOpens in a new window

What's nearby

  • Pole Position Raceway - Indoor Karting - 5 min walk - 0.3 miles
  • Gold Coast Casino - 10 min walk - 0.6 miles
  • Casino at the Rio All-Suite Hotel - 13 min walk - 0.7 miles
  • Orleans Arena - 17 min walk - 0.9 miles
  • Forum Shops at Caesars - 3 min drive - 1.4 miles

Getting around

  • MGM Grand Monorail Station - 5 min drive
  • Las Vegas International Airport Station - 9 min drive
  • Harry Reid Intl. Airport (LAS) - 8 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪Ping Pang Pong - ‬6 min walk
  • ‪Gold Coast Bowling Center - ‬6 min walk
  • ‪Tim Ho Wan - ‬2 min walk
  • ‪Unknown Bar - ‬2 min walk

About this property

StripViewSuites at Palms Place Penthouses

Guests staying at StripViewSuites at Palms Place Penthouses enjoy a gym, free WiFi in public areas, and a hot tub. There's free valet parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this luxury aparthotel include a 24-hour business center, a seasonal outdoor pool, and express check-out.
Each apartment is individually decorated and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 65-inch Smart TV with cable channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and a safe. Housekeeping is available on request.
A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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StripViewSuites at Palms Place
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StripViewSuites at Palms Place

Property amenities

Pool/Spa

  • Hot tub
  • Lifeguards
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Dining table

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 65-inch smart TV with premium cable channels
  • Games

Work spaces

  • 24-hour business center
  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Tile flooring in public areas
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe

Location highlights

  • Near a hospital
  • Near the airport

Things to do

  • Gym
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 59 floors
  • 599 units
  • Art Deco architecture
  • Built in 2008
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee and varies based on length of stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 5:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to September.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palms Place Penthouses Aparthotel Las Vegas
Palms Place Penthouses Aparthotel
Palms Place Penthouses Las Vegas
Palms Penthouses Aparthotel
Palms Place Penthouses
StripViewSuites at Palms Place Penthouses Las Vegas
StripViewSuites at Palms Place Penthouses Aparthotel
StripViewSuites at Palms Place Penthouses Aparthotel Las Vegas

Frequently asked questions

What is there to do near StripViewSuites at Palms Place Penthouses?

This aparthotel is located in Las Vegas, a short 15-minute walk from Casino at the Rio All-Suite Hotel and also 6 minutes on foot from Gold Coast Casino. You'll also find The Linq and The Cosmopolitan Casino within a short drive.

Will I be able to park at StripViewSuites at Palms Place Penthouses?

Yes, valet and self parking are offered for free at the aparthotel.

Does StripViewSuites at Palms Place Penthouses have luxury amenities?

Yes, guests can indulge in luxuries such as a hot tub, 2 restaurants, and a poolside bar at this aparthotel.

Does StripViewSuites at Palms Place Penthouses have a casino at the property?

No, StripViewSuites at Palms Place Penthouses doesn't have a casino.

Will I find an indoor pool at StripViewSuites at Palms Place Penthouses?

No, this aparthotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. The seasonal pool is normally open from April until September.

Is StripViewSuites at Palms Place Penthouses good for couples?

There are many amenities for couples at this aparthotel, including 2 restaurants and a poolside bar plus some apartments feature a private hot tub.

Are there hot tubs at StripViewSuites at Palms Place Penthouses?

No, but this aparthotel offers jetted bathtubs in all apartments.

Does StripViewSuites at Palms Place Penthouses have a restaurant with a breakfast menu?

No, StripViewSuites at Palms Place Penthouses doesn't have a restaurant that serves breakfast.

Will StripViewSuites at Palms Place Penthouses allow pets to stay free of charge?

No, pets aren't allowed at StripViewSuites at Palms Place Penthouses.

Are there connecting rooms at StripViewSuites at Palms Place Penthouses?

No, there aren't connecting guestrooms at this aparthotel.

How close is the airport from StripViewSuites at Palms Place Penthouses?

The closest major airport to StripViewSuites at Palms Place Penthouses is Harry Reid Intl. Airport (LAS), which is 4.6 mi away (8 minutes by car). Another top airport is Henderson, NV (HSH-Henderson Executive), which is located 12.6 mi away (17-minute drive).

Can I book a room with a balcony at StripViewSuites at Palms Place Penthouses?

Yes, some apartments at StripViewSuites at Palms Place Penthouses offer a balcony and may feature city views.

StripViewSuites at Palms Place Penthouses Reviews

Reviews

5.8
Rating 10 - Excellent. 17 out of 82 reviews
Rating 8 - Good. 16 out of 82 reviews
Rating 6 - Okay. 14 out of 82 reviews
Rating 4 - Poor. 7 out of 82 reviews
Rating 2 - Terrible. 28 out of 82 reviews

6.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Genevieve

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, Great reception, Great bank for your buck
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our Stay with Stripview Suites was amazing! Balcony access as promised and overall everything was good! Will definitely stay again! :)
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Marcell

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view ! Loved the modern set up
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities, communication
Few broken curtains othern then that great place.
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Nune

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Dirty the bed linen is very dirty bathroom stinks I do not recommend it is just awful
Stayed 4 nights in Dec 2024
Verified review

4/10 Poor

Brandon

Disliked: Cleanliness, room comfort, communication
Room was nothing like the pictures. Room was very old and dirty. No room service, and elevator keys didn’t work. For the price that I paid it was not worth it
Stayed 4 nights in Aug 2023
Verified review

2/10 Terrible

Brianna

Disliked: Cleanliness, room comfort, communication
I do not recommend staying here. The service was awful, and the suite was extremely dirty upon arrival. The linens were dirty, one of the beds was broken, and the floors and coffee tables had not been cleaned. The decorative pillows were stained, there were leftover cigars on the balcony, and both the indoor and outdoor couches were visibly stained, which made us not even want to sit on the furniture. Not all of the TVs had remotes, and there was no toilet paper in the bathrooms. One of the beds we needed was unusable due to being broken. Customer service was equally disappointing. We were repeatedly told that housekeeping would contact us, but they never did. Instead, housekeeping marked the issues as “resolved” without ever addressing them or following up. When we finally reached the hotel to formally complain and request compensation, they offered us 2% on 1 nights stay when we stayed 5 nights. Overall, this was a terrible experience, and I will never book this hotel again.
Stayed 5 nights in Dec 2025
Verified review

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, communication
There was a lot of broken things in the unit, not toiletries and very bad customer service. The property was misrepresented
Verified review

2/10 Terrible

Sharon

Disliked: Amenities, property conditions & facilities, communication
The refrigerator was not working. Had to pay to rent blankets and sheets for the beds. The balcony door was locked. No maid service to retrieve trash or pick up wet towels. Bathroom door locks you in. Very Horrible experience.
Stayed 3 nights in Sep 2022
Verified review

6/10 Okay

Gavino

Liked: Cleanliness
Disliked: Communication

Let down.

I do not recommend this place. There are several things missing or just worn out. I picked this place based on the listing saying 5 people could sleep in 3 different beds. But it is 2 separate rooms that are NOT connected. I even tried to get door wedges to prop the doors open so we wouldn’t have to keep opening the door each time we needed to talk to the kids. We stayed 3 nights and they never brought the wedges. The black out curtains are missing in the 2 bedroom suite and the sun was in the my kids’ faces at 5:20am. The curtains in the one bedroom suite were hard to open and close. And when you close the doors to the hall so both rooms can be left unlocked that door is insanely hard to open and close. Place needs to be maintained a little better.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
I have stayed at another Strip View property and that experience was great, not so much this time- I booked a 2 bedroom and ended up with separate rooms Yes across the hall but when traveling with kids not ideal. Also this unit 23320/23322 was definitely showing its age, as well as broken fridge/not clean freezer/dishes etc. if you are under 21 you need an adult at the pool. My 17 year old daughter wasn’t thrilled.
Stayed 2 nights in Jun 2023
Verified review

4/10 Poor

Harshavardhan

Disliked: Cleanliness, communication

unsatisfactory outdated Kitchen tools

My three days at Palms Place with my family were disappointing because the front desk said there was no housekeeping provided and that requesting housekeeping would result in extra fees. The TVs are old, cracked, and heavily dust-covered. The kitchen has very few and obsolete appliances and utensils. Free drinking water was not accessible.
Stayed 3 nights in Oct 2023
Verified review

6/10 Okay

Gregory

Disliked: Property conditions & facilities, communication
This is a condotel arrangement and I was truly dissatisfied during our stay. 1) TV did not work due to fired cables 2) Requested maid service did not show up even when scheduled in advanced with a fee 3) washing machine had a smell probably from previous load and dryer did not work. The problem is that this type of property requires the owner to do upgrade and maintenance. And we were inconvenineced as a result of it.
Verified review

2/10 Terrible

Michaela

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
Security gave us the absolute worst experience i’ve ever had in a hotel. I’ve stayed at multiple casinos on the strip and even Palms a couple times as well On this listing it says the maximum people allowed is 12. I went downstairs to pick up TWO people. One had a present in their hand. An hour later they assumed a party was going on and had security harass everyone, doing a headcount and making everyone pull out their ID. Never have I ever had this experience at this and other properties. It was demeaning and embarrassing. Everyone was over 21 but they kept hassling me saying 10 is the limit of people allowed in this room and I kept showing them the listing that is says 12. Either way it didn’t matter I only had 9 people over, thank god. If I had more than 10 they would’ve kicked me out even though i’m still under the rules of the booking itself. Even if I had for example 11 people they would’ve kicked me out even though i’m following the rules stated in the booking? I’ve never experienced this at any other hotel and casino. No where in the booking does it say it is within their protocol that they randomly check rooms and harass everyone there. My people had a horrible time it was embarrassing and all left because of the security team at this residence. I followed all rules and still had the worst time because of their staff. They said they do door to door checks all the time, but I went to my neighbors room and they said they didn’t get security at their room at all.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Fabiola

Disliked: Cleanliness, room comfort, communication

ALERT- Do not stay at Palms- StripView Suites....

⚠️- ⚠️-ALERT-Do not stay at the StripView Suites, they are complete bait and switch. The rooms are not represented accurately on their website, they are dirty, trash on floors, bathrooms are dirty, furniture is broken, plus once you arrive they try to nickle and dime you for everything. We reserved the suites for the extra beds, however if you want pillows and blankets for the sofa beds those are extra. The refrigerator door was broken, a large piece of metal fell on our sons foot. We tried calling their customer service line 4x's and no one could provide bedsing unless they billed us extra. The Palms couldnt help us out either because the unit is privately owned, however that was never represented on the website. Your under the impression your booking with The Palms. Please, do not stay there.
Stayed 3 nights in Jun 2024
Verified review

4/10 Poor

Dustin

Liked: Cleanliness, amenities
Room had a great view with plenty of space. However, the jacuzzi tub did not work at all, which was a main selling point to the room. There is increasing wear on the room that has been neglected for example one of the legs of a chair what broken, but left so that when one of us sat it tipped right over spilling them in the hard tiles floor. Closet doors almost fell on another and the wood at the hinges was damaged. There was a huge delay for check-in due to issues at the hotel and was promised by the property managing company that they would call us back about the customer service issues, which never happened and they are now acting as if they are not responsible for what they said they would do. Very piss poor customer service and follow-through from Strip View Suites, Will not use them again!
Stayed 2 nights in Jun 2020
Verified review

6/10 Okay

Joshua

Liked: Amenities, communication
I liked the large space, great view, nice amenities and multiple large beds and bathrooms. What i didn't like is the condition of the room. The large fridge did not work, one of the window curtains was torn with the sun shining in your face where the rip was when you woke up, 2/4 televisions didn't work and cleanliness was not very good when we got there. Didn't look like they mopped and there were many hairs from previous guest all over the the place. Housekeeping is an extra charge. We called the Palms to come at least try to fix the televisions as there were five of us in the rental. Maintenance man basically tried to jiggle a few wires and call the cable company but no luck. He couldn't do much because the place was privately owned and the owner would have to hire out to fix the issues. A little frustrating. Overall, The pluses outweigh the cons, but if you choose to stay at stripviewsuites at the Palms ensure the property is owned by the Palms and not an independent owner as if there are issues there is a better chance they get fixed.
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, communication
Rooms were so dirty!
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

SHERWIN JARA

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s clean and had everything plus with washer and dryer
Stayed 2 nights in Jun 2022
Verified review

2/10 Terrible

sai

Disliked: Cleanliness, property conditions & facilities, communication
Horrible experience. spent 2 days and many hours of our vacation wasted dealing with issues regarding our rooms. rooms are not conjoining as indicated. one of the rooms had a very bad odor and cannot be used. i had to communicate with host, hotel and expedia. no resolution from all parties except to clean the room. after several phone calls back and forth, room was cleaned by hotel to eliminate the odor, which did not work. As cleaning was done to remove the odor, our room was left open and unlocked for several hours by housekeeping which caused a security issue. finally after all this we did not feel safe to stay there. expedia finally found us another hotel and refunded us for the remaining nights we had reserved. definitely will not be staying here ever again.
Stayed 3 nights in Jun 2022
Verified review

4/10 Poor

Joel

Disliked: Room comfort, communication

Wouldn’t return here again.

Couple things disappointed me. 1 you cant use the balcony unless you’re the owner of the room or staying more than 30 days. We were informed that there was a balcony area when reserving so we were bummed out we couldn’t enjoy the views outside like we wanted. 2. Extra towels, extra sugar and coffee are not included. You have to pay for more towels. We had a suite that was for 10 people we were 8 and only had 4 towels. Luckily we brought our own but to a certain point we would of wanted extra ones. 3. No room service allowed for your room cause it’s a 3rd party room. Again hotels .com didn’t say any of this when reserving. 4. The worst bummer part of the trip was the pools closing at 5. I know it’s common everywhere in Vegas now but for a family who isn’t there to really go out and party the pools closing early with out us knowing sure sucked. The only plus side i have for this location was the staff. Great service and attention from the bell men to the valet guys.
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Lam

Liked: Room comfort, communication
We had a good time. The penthouse was very nice and convenient. Even it was off-strip but is closed to everywhere that you wanna go…
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Brittany

Liked: Room comfort
Disliked: Cleanliness, communication

Horrible experience

Lack of communication with the hotel is terrible. The room was damaged upon arrival. There was a major leak. Majority of the amenities did not work. The room was over priced. 0 out of 10 I WOULD NOT RECOMMEND
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities, communication
There is critical info that was not provided to me about this room before booking. For example, that the room was a timeshare. This meant anything that we needed (e.g., extra blankets, pillows, or broken things fixed like lights and two of the beds) would be an extra charge to us or need to be approved by the owner before fixing. One of the pull-out sofa's did not pull out and the baseboards in one of the beds kept slipping out which made for an incredibly uncomfortable sleep. Again, the hotel cannot fix anything without approval from the timeshare owner, which meant we just had to deal with it (the owner never responded to the request). The room also does not get cleaned. Also, the front desk told us cabs do not come to Palms Place because the cab companies "are mad at us." Which meant you had to walk a mile down the road to another hotel to get to a cab stand.
Stayed 2 nights in Jul 2021
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness
Pool glass was dirty could see the great view from the pool. The bathroom got flooded everytime you use the shower, and there is a fee if you want someone to clean the mess
Stayed 2 nights in Jun 2021