Love the 24/7 heated pool and jacuzzi and breakfast spread !
The room, bath, and bed were really old....not well kept.
Beds were comfy, I thought the room was pricey. But overall was ok. We had late check in and early check out, so we couldn’t try the breakfast or go in the pool.
We chose a Best Western Plus because they are usually really great and worth the cost. We booked this hotel as a treat after a long vacation of traveling all over in our car. We were looking forward to a comfy bed, a warm breakfast we didn’t have to cook, and relaxing in the hot tube while our kids swam in the pool. We were given a key to the wrong room and the check-in staff grumbled about having to give us the key to the right room. The room we got had major issues with water not draining in the sink or shower so we were literally standing in whatever was down the drain and what came off of us. The sheets were very cheap, thin and scratchy. The mattresses were sagging and the head of the beds were lower than the foot. There was molding in the shower and we could hear everything going on outside our door, which was right by the stairwell. The hot tube was closed and the heated pool wasn’t very warm at all. We went to breakfast 10 minutes after they started and two trays were already out of food. The gal came to refill it but not with enough to serve everyone at that time. The only thing this hotel has going for it was its location, which was walking distance to a number of food places and shopping. Other than that, I would say BW dropped the ball on this location. We won’t be back.
Overall good experience , stayed there for 6 nights , billing was complicated , charged two different credit cards , one for first night and a different card for the rest of the stay
Good location for business.
free parking, clean rooms, friendly staff and open indoor pool!
The room is spacious and clean. Great find and would stay again.
I liked the property’s location. It’s in a very nice area, away from the strip, but close to restaurants. It is also close to Red Rock Canyon State Park. Our room was large, the bedsheets smelled clean and fresh. We enjoyed our stay here. Will definitely stay here again.
Hotel was Clean and the staff was friendly...price was great
I tried to check in late. Even after calling and being told it would not be a problem to check in late and paying with a different card. I arrived to find out my reservation was canceled and my room was given away. They were sold out and gave my room away.
Clean property and helpful staff. Easy access to food and gas stations.
Room was very clean. Spacious too. Quiet location close to stores and restaurants. Away from downtown if you are looking for something out of the way. Nice staff. Did not use pool this trip so cannot rate, but is open 24hrs
Everyone was super helpful and kind. The location is also super convenient for good food.
I like Bestwestern but disappointed they didn't give me right room, hotel was full, so I had to sleep on sleeper sofa.
The employees are helpful and professional. Rooms are clean.
Located in The Lakes, Best Western Plus Las Vegas West is within a few miles (5 km) of sights such as Suncoast Hotel Casino and Casino at JW Marriott Las Vegas Resort. This 82-room hotel has an indoor pool, a 24-hour gym, and free self parking.
Start each morning with to-go breakfast, available for a fee from 6:00 AM to 9:00 AM.
Guests can expect WiFi and 42-inch LCD TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
Guests of Best Western Plus Las Vegas West have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Love the 24/7 heated pool and jacuzzi and breakfast spread !
The room, bath, and bed were really old....not well kept.
Robert, Thank you for your feedback. We are glad you enjoyed a comfortable visit to our hotel, and we hope as we continue with our refresh of the property, you will return to enjoy another stay with us in the future.
Beds were comfy, I thought the room was pricey. But overall was ok. We had late check in and early check out, so we couldn’t try the breakfast or go in the pool.
Rosa, We are grateful for your review. Our team would love to host another visit from you in the future and hear your feedback on our breakfast service. So please join us at the Best Western Plus- Las Vegas West again soon.
We chose a Best Western Plus because they are usually really great and worth the cost. We booked this hotel as a treat after a long vacation of traveling all over in our car. We were looking forward to a comfy bed, a warm breakfast we didn’t have to cook, and relaxing in the hot tube while our kids swam in the pool. We were given a key to the wrong room and the check-in staff grumbled about having to give us the key to the right room. The room we got had major issues with water not draining in the sink or shower so we were literally standing in whatever was down the drain and what came off of us. The sheets were very cheap, thin and scratchy. The mattresses were sagging and the head of the beds were lower than the foot. There was molding in the shower and we could hear everything going on outside our door, which was right by the stairwell. The hot tube was closed and the heated pool wasn’t very warm at all. We went to breakfast 10 minutes after they started and two trays were already out of food. The gal came to refill it but not with enough to serve everyone at that time. The only thing this hotel has going for it was its location, which was walking distance to a number of food places and shopping. Other than that, I would say BW dropped the ball on this location. We won’t be back.
Catherine, Please accept my apologies for the issues you experienced at our hotel. The visit you had is not typical of the pleasant stay that our visitors are accustomed to having at our Best Western. We are happy to resolve any issues encountered by guests. I will instruct the maintenance team to correct any drain problems and have the bathroom regrouted. Our breakfast attendant works hard to keep our food items fresh and full. We appreciate your patience during peak breakfast meal times. We hope you will reverse your decision not to return and enjoy a better experience with us in the future.
Overall good experience , stayed there for 6 nights , billing was complicated , charged two different credit cards , one for first night and a different card for the rest of the stay
Gerard, We are delighted you chose to stay with us in the Las Vegas area. We apologize for the accounting issues you experienced. Please feel free to contact our hotel with any concerns you may have, and we would love to be of service to you again in the future.
Nicolas, We would like to know what we can do to provide better service to you in the future. Our team works hard to offer our guests the best service possible, and we apologize that this was not your experience. Please allow us the opportunity to serve you better.
Good location for business.
We are delighted our hotel was convenient for your travel needs. We hope you will return to stay with us again. Thank you for reviewing our efforts to be of good service.
free parking, clean rooms, friendly staff and open indoor pool!
We are happy to see that you had a wonderful stay and that you enjoyed all of our extra amenities! Please come and stay again when your travels bring you back our way.
The room is spacious and clean. Great find and would stay again.
We are delighted that we met all of your expectations and that you were impressed with our clean and spacious rooms! It was a pleasure to have you as our guest and we look forward to seeing you again soon.
We are happy to learn the Best WesternPlus-Las Vegas West was a good fit for your needs. Rebekah! We are grateful for your 5-star rating! We hope you will return to enjoy our pool hours again soon.