Hawaii Island Luxury Hotels

"Room was not ready at 4"

"Rooms are basic, but good size, and it was all we needed. Great property for kids. Was busy but never felt busy because the property is so large. We saw reviews of people complaining about the walk/distance between things but it’s really not that bad at all. Would like to see later hours for pool bar/restaurants/ice cream as they closed at 4pm but would definitely stay here again. "

"Check-in was smooth despite a system issue, and I didn’t have to wait long. However, my room had a very strong sewage smell. I initially thought the smell would go away, but it didn’t. I also noticed the carpet was wet. At first, I figured they might have just cleaned the carpets, but considering the severe odor, that clearly wasn't the case. It became obvious the room had suffered some sort of water damage. Given this condition, it’s highly likely the hotel management was already aware of the issue. I couldn't help but feel they shouldn't have assigned or sold this compromised room in the first place. I contacted the front desk, and while they responded quickly and the room change was handled efficiently, the initial experience was quite unpleasant. Aside from that, the facilities were acceptable considering the building’s age."