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Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Recent guest reviews

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

Very nice people and reasonable place to stay in kona town

property looks old and tired, room had musky smell at check in,a/c is poor, for a high humidity area.

The Oceanside properties are in a busy tourist street. No air conditioning. The bathroom was gross and there was a water leak somewhere. The room was also very tiny. It was a horrible start to our vacation.

Friendly atmosphere. Shops and restaurants in walking distance. Affordable price.

We rented 2 rooms. One room’s ac didn’t work so it wasn’t a comfortable night. The young lady that checked us in was very friendly and polite. Check out was less pleasant but not awful. $10 for parking and there isn’t even a security guard is ridiculous. Noon check out is very nice and makes up for a lot of the other lacking elements.

VERY outdated, could use a remodel. They would not allow an early check in, and check in is at 4 pm. No usable beach nearby, all rocks. Questionable people hanging out everywhere.

Great location. Bed was comfortable, microwave, frig, big room . We liked it

Paid for a superior room, and got a standard room. Room was filthy. Went out Saturday night came back

Location is terrific. If your reservation was made before Feb. 18, No free continental breakfast. What's with that?

Location was great. Landscaping was beautiful. Well maintained on the exterior. Our room located in the annex across the street from the main hotel provided a beautiful and closeup view of the ocean few other hotels in the area provide. That's the good. Interior-wise the handle to our shower fell off the first time we used it. Several days later maintenance finally showed up and said it was fixed. It wasn't. Finally near the end of our 10 day stay maintenance replaced it. Towels were not always provided every day, bed sheets seldom changed, and the room was only vacuumed twice despite our frequent mentioning about cleanliness. I believe it really mattered on who you spoke to on whether anything got done, and frequently that wasn't management. When we turned on the ceiling fan early during our stay black particulate flew off of it covering the bedding, the furniture, and the floor. It took them 3 days to clean up that mess. It's a nice hotel with much potential but I think management needs training and certainly many of the staff regarding proper hotel functioning. The continental breakfast was sub-par to what you expect in the continental states and the drink machine was broken during our entire stay but the simple food was adequate and cheaper than the alternative breakfast options..You just might grow weary of the offerings quickly, as my wife did.

Hotel highlights

  • Walking distance to Hulihee Palace
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Laundry facilities

Uncle Billy's Kona Bay Hotel places you within a 5-minute walk of Hulihee Palace and Mokuaikaua Church. This 145-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and coffee/tea in a common area.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include a refrigerator and free toiletries.


Property features

Guests of Uncle Billy's Kona Bay Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. Self parking is offered for USD 10 per night. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.

Room options

Standard Room, Garden View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Partial Ocean View

Full 2 | King 1 | Sleeps 4

Superior Studio, Kitchenette, Ocean View

Queen 1 | Queen 1 | Sleeps 4

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (65) Couples (81) Business (6) Family (42) Other (34) Friends (12)
4
Everyone

By on May 16, 2019

Review comment responded on May 16, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Everyone

By on May 9, 2019

Review comment responded on May 9, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Business Business Travelers

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

By on May 6, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review. We appreciate your feedback! Mahalo

5
Everyone

Very nice people and reasonable place to stay in kona town

By on May 4, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

2
Everyone

property looks old and tired, room had musky smell at check in,a/c is poor, for a high humidity area.

By on Apr 16, 2019

Review comment responded on Apr 16, 2019

Aloha, Thank you for your review. We appreciate you taking the time to share your thoughts in regards to your recent experience. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority, and we apologize for falling short of your expectations. We are in the process of renovating our rooms to better fit our guests' needs, and we hope you will consider staying with us again the next time you are in Kona. Mahalo

3
Everyone

By on Apr 6, 2019

Review comment responded on Apr 9, 2019

Aloha, Thank you for staying with us. We appreciate your feedback! Mahalo

2
Families

The Oceanside properties are in a busy tourist street. No air conditioning. The bathroom was gross and there was a water leak somewhere. The room was also very tiny. It was a horrible start to our vacation.

By on Apr 1, 2019

Review comment responded on Apr 2, 2019

Aloha, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback you have provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We hope to see you again whenever your travels bring you back to Kailua-Kona. Mahalo

4
Family with small children

Friendly atmosphere. Shops and restaurants in walking distance. Affordable price.

By on Mar 31, 2019

Review comment responded on Apr 2, 2019

Aloha, Thank you for staying with us! We appreciate your feedback! Mahalo

3
Family with small children

We rented 2 rooms. One room’s ac didn’t work so it wasn’t a comfortable night. The young lady that checked us in was very friendly and polite. Check out was less pleasant but not awful. $10 for parking and there isn’t even a security guard is ridiculous. Noon check out is very nice and makes up for a lot of the other lacking elements.

By on Mar 25, 2019

Review comment responded on Mar 26, 2019

Aloha, Thank you for your review and feedback. We apologize we did not meet your expectations with your air conditioning unit. We take concerns such as these very seriously and we will be looking into this further. We are glad you had a positive experience with check in. We hope you will visit us again the next time you are in Kona. Mahalo

2
Business Business Travelers

VERY outdated, could use a remodel. They would not allow an early check in, and check in is at 4 pm. No usable beach nearby, all rocks. Questionable people hanging out everywhere.

By , from laguna niguel, ca on Mar 25, 2019

Review comment responded on Mar 25, 2019

Aloha, Thank you for your review. We value your feedback. We are in the process of remodeling our rooms to better accommodate our guests. We hope to see you again in the future. Mahalo

Uncle Billy's Kona Bay Hotel

75-5739 Alii Dr, Kailua-Kona, HI 96740