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Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Recent guest reviews

Customer Service provided by Reba was awesome but other than that the entire trip was a major disappointment. My son got so sick with asthma due to the mold & mildew in the room, our Hinano beach towels were taken from the room. Promises to have someone, anyone, from the hotel call us directly to remedy the situation but NOPE, still no call from anyone besides Orbitz. We checked out 2 days early just to get the heck outta there. Avoid this place. Thank you to Reba and Orbitz for at least trying. Orbitz customer service was amazing, they had the hotel on the phone as soon as I made them aware of my concerns. Will travel again with Orbitz but never again to Uncle Billy’s/Kona Bay Hotel 😡😡😡

Love this place! Stayed here since I was a kid!! Clean and cheep places to stay

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

Very nice people and reasonable place to stay in kona town

property looks old and tired, room had musky smell at check in,a/c is poor, for a high humidity area.

The Oceanside properties are in a busy tourist street. No air conditioning. The bathroom was gross and there was a water leak somewhere. The room was also very tiny. It was a horrible start to our vacation.

Friendly atmosphere. Shops and restaurants in walking distance. Affordable price.

We rented 2 rooms. One room’s ac didn’t work so it wasn’t a comfortable night. The young lady that checked us in was very friendly and polite. Check out was less pleasant but not awful. $10 for parking and there isn’t even a security guard is ridiculous. Noon check out is very nice and makes up for a lot of the other lacking elements.

VERY outdated, could use a remodel. They would not allow an early check in, and check in is at 4 pm. No usable beach nearby, all rocks. Questionable people hanging out everywhere.

Great location. Bed was comfortable, microwave, frig, big room . We liked it

Paid for a superior room, and got a standard room. Room was filthy. Went out Saturday night came back

Location is terrific. If your reservation was made before Feb. 18, No free continental breakfast. What's with that?

75-5739 Alii Dr Kailua-Kona HI

Hotel highlights

  • Walking distance to Hulihee Palace
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Laundry facilities

Uncle Billy's Kona Bay Hotel places you within a 5-minute walk of Hulihee Palace and Mokuaikaua Church. This 145-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and coffee/tea in a common area.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include a refrigerator and free toiletries.


Property features

Guests of Uncle Billy's Kona Bay Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. Self parking is offered for USD 10 per night. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and an ATM.

Room options

Standard Room, Garden View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Partial Ocean View

Full 2 | King 1 | Sleeps 4

Superior Studio, Kitchenette, Ocean View

Queen 1 | Queen 1 | Sleeps 4

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (68) Couples (81) Business (6) Family (43) Other (34) Friends (12)
1
Family with small children Families

Customer Service provided by Reba was awesome but other than that the entire trip was a major disappointment. My son got so sick with asthma due to the mold & mildew in the room, our Hinano beach towels were taken from the room. Promises to have someone, anyone, from the hotel call us directly to remedy the situation but NOPE, still no call from anyone besides Orbitz. We checked out 2 days early just to get the heck outta there. Avoid this place. Thank you to Reba and Orbitz for at least trying. Orbitz customer service was amazing, they had the hotel on the phone as soon as I made them aware of my concerns. Will travel again with Orbitz but never again to Uncle Billy’s/Kona Bay Hotel 😡😡😡

By , from Honolulu on Jun 13, 2019

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 5, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

5
Everyone

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

5
Everyone

Love this place! Stayed here since I was a kid!! Clean and cheep places to stay

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Aloha, Thank you for your review! It was our pleasure to welcome you back! We hope to serve you again the next time you visit Kona. Mahalo

4
Everyone

By on May 16, 2019

Review comment responded on May 16, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Everyone

By on May 9, 2019

Review comment responded on May 9, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Business Business Travelers

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

By on May 6, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review. We appreciate your feedback! Mahalo

5
Everyone

Very nice people and reasonable place to stay in kona town

By on May 4, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

2
Everyone

property looks old and tired, room had musky smell at check in,a/c is poor, for a high humidity area.

By on Apr 16, 2019

Review comment responded on Apr 16, 2019

Aloha, Thank you for your review. We appreciate you taking the time to share your thoughts in regards to your recent experience. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority, and we apologize for falling short of your expectations. We are in the process of renovating our rooms to better fit our guests' needs, and we hope you will consider staying with us again the next time you are in Kona. Mahalo

3
Everyone

By on Apr 6, 2019

Review comment responded on Apr 9, 2019

Aloha, Thank you for staying with us. We appreciate your feedback! Mahalo

Uncle Billy's Kona Bay Hotel

75-5739 Alii Dr, Kailua-Kona, HI 96740