5th time here. Resort setting is phenomenal. Small beach and nice pool with a lot of sections to find your own spot. 2 gripes. Our king bed was horrible and I can usually sleep anywhere no problems. It had a large ridge in the middle and the springs were shot. Had it replaced and same issue on the replacement.
Amazing
Beautiful property with nice waterfalls and excellent grounds keeping. Staff was very helpful and several "gifts" were delivered during our stay, including a bottle of Champaign on two consecutive nights in honor of a birthday. Nice snorkeling from the beach where fish, eels and turtles (honu) can be seen. At night, manta rays put on a show in the bay due to the spotlight that is turned on. Also, the sunsetting is absolutely gorgeous at this property. All keeping in line with the Fairmont Brand.
Great property 5 stars. Only complaint is the liquor drinks have no liquor in them ! All the drinks were terribly weak.
My city kids couldn’t get over the warmth, friendliness, and hospitality of everyone we met during our stay! Bonus points for the incredible vegan menu at Brown’s
The grounds are quite nice. The swimming lagoon is a must. Turtles and many, many, large tropical fish just feet from the lounge chairs.
This is a great place to stay. The hotel itself is very nice, having initially operated as a Ritz-Carlton before being purchased by Fairmont. It’s in a beautiful and convenient location. I’ve stayed here many times and enjoyed every minute. The best part is the beach lagoon. It’s the perfect swimming area, good for all ages.
Incredible stay at this amazing property. Grounds are immaculate, rooms elegant, and private bay very relaxing. Water is calm in this area, and sunsets are stunning. Would go back in a heartbeat.
Amazing stay! Incredible sunset views from the property. Room spacious and had a small ocean view even though it was called “garden view”. Pool and beach facilities perfect.
They went out of their way to insure we enjoyed our stay.
Enjoyed the beach/lagoon. Staff was friendly. Room was a little dated, but maintained and cleaned. Skip the breakfast buffet ( overpriced and underwhelming). Appreciated that Foodland was nearby. We enjoyed our stay and would return.
The onsite beach and cove to swim with fish, etc. You can use a snorkel, mask, and life vest for free for the first hour. Also offers free internet and free parking.
I was disappointed at the lack of detaliled cleaning. I never spent so much on a hotel room and I expeted the room to be worth the money
Within a short walk of Waikui-Puako Beaches, Fairmont Orchid is within a mile (2 km) of Great 4-D Movie Ride. This 540-room, 4.5-star resort welcomes business and leisure travelers with a private beach, a golf course, and a full-service spa.
Relish the international cuisine at Hale Kai Restaurant, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Lanais, coffee makers, and free newspapers are other standard amenities.
Fairmont Orchid features a private beach, a golf course, and a full-service spa. Valet parking is available for USD 25 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include an outdoor pool, a gym, and a sauna.
5th time here. Resort setting is phenomenal. Small beach and nice pool with a lot of sections to find your own spot. 2 gripes. Our king bed was horrible and I can usually sleep anywhere no problems. It had a large ridge in the middle and the springs were shot. Had it replaced and same issue on the replacement.
Mahalo for continuing to return to our beautiful property. We truly appreciate your loyalty. My sincere apologies for the issues with your room. I did try to reach you. I hope there is an opportunity for us to speak. With warm aloha, Barbie Nakamura Director of Quality
Amazing
Mahalo for your excellent rating! Thank-you for taking the time! It is wonderful to know your stay was amazing. With warm aloha, Barbie Nakamura Director of Quality
Beautiful property with nice waterfalls and excellent grounds keeping. Staff was very helpful and several "gifts" were delivered during our stay, including a bottle of Champaign on two consecutive nights in honor of a birthday. Nice snorkeling from the beach where fish, eels and turtles (honu) can be seen. At night, manta rays put on a show in the bay due to the spotlight that is turned on. Also, the sunsetting is absolutely gorgeous at this property. All keeping in line with the Fairmont Brand.
Happy Birthday! Thank-you for choosing our property to celebrate with us! Our ocean life right in front of the hotel is incredible. I am happy to know you got to experience it! Hope you will consider returning to us one day! With warm aloha, Barbie Nakamura Director of Quality
Great property 5 stars. Only complaint is the liquor drinks have no liquor in them ! All the drinks were terribly weak.
Aloha Andrew J, Thank you for this. We are glad that you enjoyed your time with us. We appreciate and value your feedback. Your concern will be brought to the attention of our Food & Beverage managers. Mahalo nui loa!
My city kids couldn’t get over the warmth, friendliness, and hospitality of everyone we met during our stay! Bonus points for the incredible vegan menu at Brown’s
Vanessa, I was so excited to see your review! That is so wonderful your kids felt the aloha spirit! Our staff loves to take care of our guests! I hope you can return to us someday! We would love to welcome you back! With warm aloha, Barbie Nakamura Director of Quality
The grounds are quite nice. The swimming lagoon is a must. Turtles and many, many, large tropical fish just feet from the lounge chairs.
Joseph, We are so happy you had such a great stay! Mahalo for giving us such a great rating! I agree with you regarding the turtles and ocean life right in our lagoon, it is incredible! I am so glad you got to experience that! We hope your travels bring you back to us again sometime soon! With warm aloha, Barbie Nakamura Director of Quality
This is a great place to stay. The hotel itself is very nice, having initially operated as a Ritz-Carlton before being purchased by Fairmont. It’s in a beautiful and convenient location. I’ve stayed here many times and enjoyed every minute. The best part is the beach lagoon. It’s the perfect swimming area, good for all ages.
We are so glad you have stayed so many times! I agree with you about the swimming area, fantastic way to see so much ocean life! We hope you can return sometime soon! Mahalo for giving us such a wonderful review! With warm aloha, Barbie Nakamura Director of Quality
Incredible stay at this amazing property. Grounds are immaculate, rooms elegant, and private bay very relaxing. Water is calm in this area, and sunsets are stunning. Would go back in a heartbeat.
Thank-you for your great rating!! I agree with you, I think our property is amazing! I was so happy to see you would come back! I hope you can very soon! With warm aloha, Barbie Nakamura Director of Quality
Thank-you for taking the time to give us an excellent rating! I hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality