Fairmont Orchid

4.5 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Fairmont Orchid

Relax by the pool surrounded by lush gardens and enjoy breathtaking ocean views.
Creator video
Enjoy al fresco dining amidst palm trees and ocean views.
Relax on the beach with lounge chairs and umbrellas, surrounded by lush greenery and ocean views.
Enjoy ocean views from the thatched-roof bar area with outdoor seating and various dining options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    ‪19 min walk‬
  • Mauna Lani Beach
    ‪9 min drive‬
  • Anaehoomalu Beach
    ‪14 min drive‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪41 min drive‬

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Room options

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • 1050 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

  • 1050 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

  • 1050 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

9.0 out of 10
Wonderful
(14 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

8.6 out of 10
Excellent
(33 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Partial Ocean View (Newly Renovated)

9.4 out of 10
Exceptional
(16 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

9.4 out of 10
Exceptional
(31 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • 1050 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

About the neighborhood

Kamuela

Fairmont Orchid is located within a mile (2 km) of Mauna Lani Resort Golf Course and Great 4-D Movie Ride. This 540-room, 4.5-star resort welcomes business and leisure travelers with a private beach, a golf course, and a full-service spa.

What's nearby

  • Mauna Lani Resort Golf Course - 19 min walk - 1.0 mile
  • Mauna Lani Beach - 9 min drive - 2.6 miles
  • Kings Shops - 14 min drive - 6.4 miles
  • Anaehoomalu Beach - 14 min drive - 4.0 miles
  • Hāpuna Beach State Recreation Area - 23 min drive - 8.0 miles

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury resort on the beach, with outdoor pool
Fairmont Orchid features a private beach, a golf course, and a full-service spa. Parking is available for USD 38 per day (USD 45 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include an outdoor pool, a gym, and a sauna.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Lanais, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per night, plus a deposit of USD 75 per day
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA-052-830-4128-01.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

Are free cancellation options available at Fairmont Orchid?

Fairmont Orchid offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Fairmont Orchid?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Fairmont Orchid on Aug 10, 2025 start from $503.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Fairmont Orchid?

This resort is located in Kamuela, a short 16-minute walk from Great 4-D Movie Ride and also 18 minutes on foot from Mauna Lani Historic Park. You'll also find Mauna Lani Resort Golf Course and Mauna Lani Beach within a short drive.

Is parking available on site at Fairmont Orchid?

Yes, valet parking is offered for USD 45 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is a spa located at Fairmont Orchid?

Spa Without Walls is the resort's spa and services include Thai massages, Swedish massages, reflexology, and body wraps.

Does Fairmont Orchid feature a casino?

No, Fairmont Orchid doesn't have a casino.

Will I find an indoor pool at Fairmont Orchid?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Fairmont Orchid good for couples?

At this waterfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at Fairmont Orchid?

Yes, guests can enjoy a spa tub at this resort.

Does Fairmont Orchid feature a restaurant that includes a breakfast menu?

Yes, Fairmont Orchid has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Fairmont Orchid allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Fairmont Orchid for a fee of USD 75 per pet, per night. The property also provides food and water bowls. A deposit of USD 75 per day is collected.

Are there connecting rooms at Fairmont Orchid?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Fairmont Orchid?

The closest major airport to Fairmont Orchid is Kamuela, HI (MUE-Waimea-Kohala), which is 20.8 mi away (35 minutes by car). Another top airport is Kona Intl. Airport (KOA), which is located 22.9 mi away (36-minute drive).

Can I book a room with a balcony at Fairmont Orchid?

Yes, every guestroom at Fairmont Orchid comes with a lanai with some featuring ocean or garden views.

Does Fairmont Orchid host weddings?

There are wedding services available at Fairmont Orchid if that's in your vacation plans.

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1005 reviews
Rating 8 - Good. 177 out of 1005 reviews
Rating 6 - Okay. 74 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 16 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruno

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

David John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

6/10 Okay

Madhu

Traveled with family
Disliked: Staff & service
For how expensive this resort is, they should offer better service and keep the hotel in better shape. The rooms are a bit run down. The housekeeping staff for our room was rude and did not replace things in the bathrooms such as towels, soap, etc when used. We were always short towels. The service was very slow for dining and housekeeping. The grounds are beautiful and Brown's Beach House serves wonderful food. Overall, a bit disappointing, not quite the experience I was hoping for. I would opt for a different hotel next time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Anne

Stayed 7 nights in Mar 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice Place for a Vacation

Great staff and service. Dated rooms, less than great fixtures and furniture. Lots of in room tile but very comfortable beds. Very expensive food and drinks, but most items were tasty - however the Mai Tai's were the worst I have had at any luxury resort. It's not the Four seasons or The Ritz Carlton and has limited hours for room service (strange for a 5 star resort hotel), but you also don't pay the premium price for the accommodations. The grounds were immaculate and clean, the views were incredible, the pool was great for kids and families (wish they would have a separate pool for the obnoxious and inebriated adults), and the beach/lagoon was conveniently close and perfect for swimming and snorkeling. Ultimately it was worth the trip and would consider staying there again, should our next Hawaii trip be at the Big Island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is gorgeous. Beautful rooms
Stayed 4 nights in Feb 2025

10/10 Excellent

KC

Traveled with group, Traveled with partner
Liked: Amenities
Hot hot tub! Great staff. Perfect pool temperature.
Stayed 2 nights in Apr 2025

10/10 Excellent

Farinaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the supermarket Clean and quiet Great service Great food with variety Private beach area was our favourite
Stayed 5 nights in Mar 2025

10/10 Excellent

John Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael, BARGERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent surroundings
Stayed 1 night in Mar 2025

10/10 Excellent

Forrest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Restaurants and beach amazing as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Orchid is a truly beautiful setting. The resort grounds and property are very well laid out and maintained. Flowers and plants are gorgeous. Our room was a partial ocean view with balcony and it was great. The food was good but quite pricey, and service was slow.All restaurants and lounges were wonderful, except the Brown’s restaurant. Food good, but it had tables in sand/gravel which was uncomfortable to walk on and gets in your shoes too much. They should remove it and use tile or something. And we sat out close to the ocean which was great for a view but it was very windy and chilly, necessitating a jacket or they offered towels to wrap around you. That needs some improvement! But every staff member was polite, professional, cheerful, and helpful. Our room was clean every day just perfectly, and Solvy the housekeeper, and the pool food service guy, Kai, were superb. Overall, the resort rates very highly!! Definitely coming back!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beach, loved our room, good location. Would come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Lonna, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning resort!! Everything is immaculate and beautiful, and the staff bends over backwards to help in any way they can. Only two downsides: Food is very expensive, even at the “low priced” deli, and getting from our room to the lobby, entrance and parking lot required taking two elevators and a lot of walking. It was great exercise but took a lot of extra time.
Stayed 6 nights in Feb 2025

10/10 Excellent

karsten, gig harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 5 nights in Dec 2024

10/10 Excellent

thomas R, reno

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Gold 6th floor staff was out of this world!! Samuel was outstanding and should be employee of the year!!
Stayed 9 nights in Feb 2025

4/10 Poor

Karen

Traveled with partner
Liked: Amenities
This resort holds events and those people take over the restaurants, the pool, the bars, the grounds, etc and it becomes a drunk, loud free for all. Very unenjoyable last few days here. You have to reserve restaurants days in advance and they are mediocre at best. Very overpriced for what you get but the staff are great and deserve a great review.
Stayed 10 nights in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Fairmont Orchid. Then when our flight home was cancelled for 2 days the staff bent over backwards to accommodate us for the additional 2 nights that we hadn’t reserved. A
Stayed 4 nights in Feb 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend a shuttle from airport. Recommend not so soft pillows. Loved everything , waterfalls, gardens, spa, staff, ocean beach
Stayed 7 nights in Feb 2025

10/10 Excellent

Leah, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here!
Stayed 5 nights in Feb 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Lynn, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ocean view room — it was large with a comfortable bed with hypoallergenic bedding options, and it had lots of storage room for clothing — 2 closets and 4 large drawers. I have stayed in several luxury hotels/ resorts in the past and the friendly service here was beyond compare. Our only minor complaint was that the lighting could be improved in the bathroom, and there was a lack of hooks or drawers in the bathroom.
Stayed 12 nights in Feb 2025

10/10 Excellent

julie a, cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a bit worn for the money we spent. But, the view was absolutely beautiful so we looked past that. Food was delicious, but pricy. Watched whales every morning from our balcony!!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025