2/10 Terrible
Jennifer
Traveled with partner
Jul 10, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
“What kind of bugs are in your room!”
“We don’t have bugs… those aren't cockroaches, those are palmetto bugs..”
“You don’t have a shower curtain, that’s odd…”
We were, kindly greeted with a cricket in the pillow case, cockroaches (churched up as palmetto bugs), & beetles.
These were real questions, RUDELY asked by staff when presenting our issues. Not to mention, the fact our room stunk terribly, no blinds just curtains directly above the AC unit providing no privacy. The Clerk at the office was on the phone with the “general manager” (his mother) explaining our issues and sent housekeeping to freshen up the room. The Remedy, spray it with bug repellent and swap their linens.
“Management” came to the room face timing the “general manager” to investigate our claims as though we were lying. Ignoring the fact that our issues were bugs & the smell. To which we were told “we cannot control what gets in and out of a room!” This place is more of a temp to long term living for those that cannot get their own place. It felt very uncomfortable about the caliber of “residents”. STAY SOMEWHERE ELSE.
I kindly stated we wanted to leave and considering our circumstances, asked for a refund. I only asked for 1 night since we did check-in but we were not going to stay at all. NO REFUND! Absolutely no room for negotiation!
We packed up and left!
Only after reaching out to Orbitz were they nice enough to arrange a full refund.
Jennifer
Stayed 2 nights in Jul 2025