Wyndham Palm-Aire

The resort was very clean and the staff was very friendly.

Though we were in close proximity to a grocery store, CVS, and some fast food options, this property isn't in the best location. We traveled over to their sister resort on the beach and spent most of our time there because the music by the pool was just too much. The waterslide was running but locked and closed for the entire 4 days we were there, so needless to say the kids were very disappointed. Some of the guests we encountered were very nice and conversational, while others were loud with not-very-well-behaved children (throwing things, screaming & yelling, etc). The grounds were well-maintained but we were greeted with a very unpleasant mildew smell in the hallway (luckily the room did not smell or we would have asked for a room change). We had a 2-bdrm but it was clear that some of the furniture was just missing. A very large empty corner of one bedroom with electrical outlets high on the wall made you feel like a dresser or desk occupied the space at one time, but not anymore. And I understand now why some other reviewers a lack of cleanliness. It wasn't visibly dirty in any way, but it's the kind of place where you just don't feel clean and think twice before walking around barefoot (if you know what I mean). Nothing egregious but it just doesn't give you the impression of cleanliness. Ultimately I wouldn't recommend this resort and, if there's a next time we choose another place to stay. I hope this is helpful. Thank you.

The water slide was closed most of our stay which was disappointing. But everyone who worked there was very polite and helpful.

Loved the activities offered and the shuttle to the beach was nice. Did not love that my room was not cleaned and put back together properly or that my jetted tub and ice maker didn’t work I’ve stayed at Wydhams before and this was my most disappointing stay. The buildings make sunning difficult but I suppose during the hotter months the shade and breeze are welcome.

ac not working, ants on my bed, bad front desk skills

Like you, i too read the reviews. There are both positive & negative reviews. Needless to say, the negative reviews made me feel there would be much to be desired. I was not pressured at all with the timeshare. It was more like, "if you want to attend, great. If you don't want to attend, that's fine too." Upon entering our room in the Fountain building, we all were highly impressed. Not just of the layout but with the price we paid. We had views of the family pool & our room was "ok" clean (i did find clumps) of hair in the folded kitchen towels, however). We stayed on the 4th floor and did not hear much pool noise and not at all from the music of the dj. We also did not hear neighbor noise from other guests. The elevator was super fast. I found the staff helpful and friendly but not attentive. If you simply stand there, they will not attend to you. If you speak, they will help without a doubt. When passing through the lobby, they would acknowledge me with a salutation. There attendants in the Activity room seemed young so i was patient with their attentiveness. They were playful & active with the kids, at times. Our kids as well as others loved the red slide! It was even popular with adults. The resorts daily activities were fun but not really advertised by the staff. Our family did not mind the lack of housekeeping but we already knew the hotel's policy & we don't mind not having the housekeeping. Overall, we definitely would recommend & stay!

Never expected the experience family and I had. The staff was more than willing to be of help, the suite was not only comfortable but absolutely spotless. I cannot say enough about the friendly, helpful, polite, professional, and amazing staff. Of the many places we have stayed at over the years, this was truly the best place and experience we ever had. Our thanks and congratulations to every one at the Wyndham Palm-Aire for making our stay an amazing experience.

The 2bedroom condo, was great, it was renevated, everything new, even great cooking pans, cookware, etc, clean, they had planned activities during the day, but we were off property, maybe, next time, will be back.

Highly recommend Hospitality was amazing Everyone was so helpful

was not good at first, we wanted to have two unit to be together, which I called before requesting and was told when I checked in they can assist us. However, when we arrived there, the clerk said to us there is no two units together. I got really upset because we came as one family and wanted everyone to be together. After one unit was checked in the second unit was not even available, that time was almost 7pm.. this is not good customer service and Management need to take proactive measures to ensure that rooms are available at time of checked in especially when you have kids. After collecting the first set of keys, we went to get parking pass, and i told the clerk there this is my second time coming to this resort and having the same issue. She said okay let me see if anything available so she can assist. She then walked over to the clerk to find out but nothing was available. However, finally the clerk were able to find a room in the same floor which I was very happy.. Her name is Maya very courteous and went the extra mile to assist us. Observation honesty, we forget to collect our stuff that was left in the fridge when we checked and when we went to get it someone took in out the beer and some other cooler drinks but left the other stuff. Management in your meeting please let the team knows honesty is the best policy, and customers will always come to the resort, because they can trust the people that working there.

Real nice hotel and the kis enjoyed the pool. Stayed there for the past two years and will be staying there in years to come. Everything was great!

Upon checking in to the hotel the receptionist was OK, but the next day the staff was very rude and the view of the parking lot was terrible! And your in a very terrible neighborhood

This was a work trip that I took my little daughter to to stay at the hotel I worked him it was a great stay except for the fact that the Wi-Fi and TV were out the whole week we arrived on a Monday and left on a Friday and the cable and Wi-Fi were out the whole time overall the hotel was nice except for this fact.

Great hotel for family/vacation. Nice place, friendly staff service, nice pools and awesome entertainment for kids. I love and pretend to return.

Good Hotel, would recommend to family and friends.

I had better expectations of this hotel. It did not meet the standards I expected for the price. There was a bug in the bathroom, that immediately discouraged me. I would not stay there again.

Beautiful grounds, wonderful staff, spacious rooms, nice pools and the hot tub was great!

I have been to alot of Hotels but this one definitely moves into my top 5