Great stay as always
I had asked to have the room serviced everyday and was told that would be done. Out of five days, 3 days room was not serviced. VERY POOR---NEVER STAY AGAIN---LOSING QUALITY THEY ONCE HAD
Breakfast staff and quality was excellent although limited in choice The hotel restaurant is atrocious in food quality and service. I have rarely seen such a disaster
This hotel is mismanaged ! They gave us a room next to elevator which made a crazy loud noise . We couldn’t sleep and complained several times. Manager promised to to switch the room next day because they didn’t have any rooms that night. They never called us so we complained again and again they promised us but they never called. Horrible stay!
Property is in a good location. The room I reserved (King Bed) through Orbitz was not availabe when I got to the hotel. I was told by the young lady at the front desk that because I book through Obitz, my room type could not be guaranteed. IF I wanted it guaranteed I should have booked through Hilton.com. I received a room with 2 double beds instead. The room was next to the elevator bank. with the headboard against the wall next to the elevators. Very little sleep for 3 nights. On checkout the manager was very apologetic and gave me a discount. I would have been charge the king bed rate for two double beds.
The AC in the bedroom wasnt working properly.
My 2 night stay was fabulous. I had one issue. When I booked the Jr suite it says a king size bed. When I walked in it was a queen. I was irritated with that. Apparently when remodels were done all jr suites changed over to queen size beds. Also, It was a lil shocking when I asked the cleaning lady for towels, she gave me one towel. Lol. I didn’t need or want my room cleaned. Just brought out the dirty ones & asked for more. I received one towel. When I asked again, she stated she could only give me one towel, not one set, one towel. That was a first for me. Our stay was great tho. So happy we were able to check in 2 hours early. My cousins had the adjoining room and we had a wonderful stay. We recommend & we’ll be back!
Comfortable lobby and friendly staff.
I was unhappy with my room smelling like marijuana and front desk didn’t seem to care. There were stains in the floor. Staff wasn’t helpful.
Best hotel. Anytime I go to Florida I stay here very pleased.
Very clean and modern room. Staff is always amazing.
Very accommodating staff! My toilet was clogged and it didn't get fixed right away. It didn't matter because I was gone all day. It still wasn't fixed when I returned, so I mentioned it again as I was leaving for dinner. They were VERY apologetic and fixed it immediately. The cookies given upon check in were delicious and there was plenty of space at the pool. The shuttle driver for the beach was very friendly. I had a few times where my key was deactivated due to it being next to a phone (mostly my fault). They helped me every single time. Rooms weren't cleaned because of COVID but I would MOST DEFINITELY stay here again!
Great property. Would have given it five stars if the tub hadn't clogged.
Clean with very friendly staff. The extra upgraded room is amazing. Shower is best.
Doubletree by Hilton Hotel Deerfield Beach - Boca Raton is located within a few miles (5 km) of Deerfield Island Park and Deerfield Beach Pier. This 4-star hotel welcomes guests with 221 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy dining at The Spotted Stag, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is served for a fee weekdays from 6:30 AM to 11:00 AM.
55-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
At Doubletree by Hilton Hotel Deerfield Beach - Boca Raton, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Great stay as always
I had asked to have the room serviced everyday and was told that would be done. Out of five days, 3 days room was not serviced. VERY POOR---NEVER STAY AGAIN---LOSING QUALITY THEY ONCE HAD
John sorry to hear that we drop the ball during your stay. We will look into what happened and use your comments as a training opportunity for the future.
Breakfast staff and quality was excellent although limited in choice The hotel restaurant is atrocious in food quality and service. I have rarely seen such a disaster
We do apologize for any inconveniences you experienced while staying with us. We strive to go above and beyond to ensure your stay is excellent. We are addressing your concerns immediately. We hope to see you again. Have a wonderful day.
This hotel is mismanaged ! They gave us a room next to elevator which made a crazy loud noise . We couldn’t sleep and complained several times. Manager promised to to switch the room next day because they didn’t have any rooms that night. They never called us so we complained again and again they promised us but they never called. Horrible stay!
Thank you so much for sharing your comments with us. We use this information to improve the way we take care of our valuable guest. We hope that if you are back in the area, you come visit us again.
Property is in a good location. The room I reserved (King Bed) through Orbitz was not availabe when I got to the hotel. I was told by the young lady at the front desk that because I book through Obitz, my room type could not be guaranteed. IF I wanted it guaranteed I should have booked through Hilton.com. I received a room with 2 double beds instead. The room was next to the elevator bank. with the headboard against the wall next to the elevators. Very little sleep for 3 nights. On checkout the manager was very apologetic and gave me a discount. I would have been charge the king bed rate for two double beds.
I am sorry we were not able to accommodate the room type you request through Orbitz. We strive to meet and exceed every guest expectation. I hope if you are in this area again you give us another try. Thank you again for taking the time to share your thoughts with us.
The AC in the bedroom wasnt working properly.
Thank you for letting us know about the AC. We will have the unit inspected. I am glad to know that the rest of your stay was fine. We look forward to your next visit.
My 2 night stay was fabulous. I had one issue. When I booked the Jr suite it says a king size bed. When I walked in it was a queen. I was irritated with that. Apparently when remodels were done all jr suites changed over to queen size beds. Also, It was a lil shocking when I asked the cleaning lady for towels, she gave me one towel. Lol. I didn’t need or want my room cleaned. Just brought out the dirty ones & asked for more. I received one towel. When I asked again, she stated she could only give me one towel, not one set, one towel. That was a first for me. Our stay was great tho. So happy we were able to check in 2 hours early. My cousins had the adjoining room and we had a wonderful stay. We recommend & we’ll be back!
We are truly sorry of the towels exchange with our housekeeper. I will look into our inventory. I am glad you had a fabulous stay and look forward to your next visit.
Comfortable lobby and friendly staff.
Thank you for sharing your time with us.
Great Comments. Thank you so much for taking the time to share your thoughts with us. We hope to see you back when visiting our area. Safe Travel!