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Best Western Plus Deerfield Beach Hotel & Suites

2.5 out of 5.0

Recent guest reviews

Mariam the front desk agent gave me the worst hotel check in experience of my life. I misplaced my room key so I asked for a new key which she did give me but I felt unsafe with my old key still missing. I went back to Miriam and told her I would feel better if she would deactivated my old key. This is when she became aggressive loud and rude as i stood there in total shock. I then left Miriam being afraid she would become physical with me.I ask my sister to accompany me to ask for a refund. When we asked Miriam for a refund she said no I would have to call orbits. She also said I could not use the hotel phone. I called orbits who was very helpful. Orbits called the hotel and spoke with Erica who lied to them saying I was not checked into the hotel even though at this time I was already in the room. So orbit told me to taken my cell phone downstairs and give it to Erica for confirmation that I was actually checked in. She refused to speak to the orbits agent. I stood there as she intentionally hang up on the orbits agent as he tried to call the hotel main line.

Anytime I need a little "Me" time this is my go-to hotel. The , amenities, and the room will keep me coming back for years to come.

My Hubby and I love everything about this hotel. The numerous times we've stayed here have all been great.

Free parking, nice and friendly staff, nice pool and hot tub, comfortable room with lots of room to move..

Hotel lobby and pool area are beautiful... Loved the balcony too.

Room smelled of smoke. Crayon marks on wall. Couch frayed and stained. This was a trip for a family emergency so it served us as a place to sleep between hospital visits but would not choose it for a vacation hotel.

I enjoyed the stay at the hotel. The staff was amazing and very friendly. The only thing I would like to see different is that the hotel could use some upgrades to the furniture in the rooms. The couch and chair is not comfortable and the colors seem a bit dated. I would recommend this hotel to my friends and will stay there again when in the area.

Check-in was fine although no one was at front desk when we came in & was told that front desk clerk was moving her car. Breakfast was decent, can't complain it was free. Room was clean, husband checked sheets and bathroom/tub per usual when we go to any hotel. When we got up in the morning there were some type of flying insects in the tub not sure where they came from other than there being a crack (spacing) near the showerhead. Husband got rid of them and the next morning the same thing occured. Overall the hotel was decent but that bug issue needs to be resolved.

Very close to everything and not far from the interstate. The pool is heated.

The hotel is dated and the room rehabs have not been thorough as you can see gaps in the doorways, shoddy tile and mill work, stained showers. The room was freezing cold, held at 67 degrees, with a thermostat that could not be altered. I had an issue with my orbitz reservation linking to the hotel system, the front desk clerk was thorough and friendly during the longer than normal check in. The housekeeping staff was friendly when we saw them around the hotel.

I was only there overnight for business, but my stay was most pleasant. I'd like to have stayed an extra day or two to enjoy the pool, etc. The staff was very accommodating and pleasant.

Nice stay. Just one complaint. Staff did not enforce pool or whitlpool hours, therefore you had people yelling and screaming, doors slamming and noise all night until about 2 am. Staff or security should have been enforcing the pool hours. We might have gotten more sleep and enjoyed our trip more. Also, location is super close to the highway. Convenient during the day, but while trying to sleep your hear traffic, horns, road noise all night. For these reasons I could not recommend this place to a friend. Id definitely pay more next time to stay at a higher end hotel.

The hotel was clean, pleasant personnel, and the free breakfast was the best - fresh fruit, yogurt, eggs, bacon, cereals, juices, muffins and more. The room itself was fine - larger than many with a bedroom and living room. 2 TV's, comfortable couch, nice desk and chair. The business center in the reception area was free and convenient. we were able to print out our boarding passes and other needed paperwork for free. Unfortunately , ALL the good aspects were negated by the horrible hard, lumpy bed. We had to ask for 4 extra blankets to put under the bottom sheet to soften the bed enough to attempt to sleep. The pillows were as bad - either overstuffed and lumpy, or flat and lumpy. We asked for a different room with a better bed, but were told all beds were the same. Cannot recommend this place, sorry, if you wish to sleep.

We were pleasantly surprised to find that the double room we thought we were getting was actually a nice, roomy suite. The pool and pool area were very nice and larger than other hotels had on our trip. Would definitely recommend this Best Western Plus.

Great experience except that it took 40 min to be checked in. There was only one person to check ppl in and the staff in general in the front desk is slow. Check in process should take no More than 5 min. There was 3 ppl ahead of me and it took 40 min. Other than that I have to say everything was great. Bartender is very friendly.

Staff was super friendly. Simone at the front desk was very polite and helpful. The room was clean and fully stocked with extra blankets, towels, and toiletries. Great one night stay!

Very nice. Nice breakfast. Nice rooms. The absolute only flaw I would say is the thin, springy sleeper sofa.

My husband and I simply wanted a night away from home. To our suprise the room was great, the balcony is cozy, and the pool area is very nice. We really enjoyed our stay and plan on staying again very soon.

Redone, centrally located hotel. Breakfast was ample and fresh. Hotel was recently gut renovated, rooms were clean and spacious. Pool was very well maintained.

Everything was clean, well-decorated, staff was friendly and courteous, bed was comfortable (very important). Our second stay at this hotel and will return!!

Room options

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Full 2 | Sleeps 6

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

King 1 | Sleeps 4

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

Full 2 | Sleeps 6

Guest reviews for Best Western Plus Deerfield Beach Hotel & Suites

Everyone (17) Couples (47) Business (39) Family (36) Other (14) Friends (4)
1

rude aggressive staff....run far away

Everyone

Mariam the front desk agent gave me the worst hotel check in experience of my life. I misplaced my room key so I asked for a new key which she did give me but I felt unsafe with my old key still missing. I went back to Miriam and told her I would feel better if she would deactivated my old key. This is when she became aggressive loud and rude as i stood there in total shock. I then left Miriam being afraid she would become physical with me.I ask my sister to accompany me to ask for a refund. When we asked Miriam for a refund she said no I would have to call orbits. She also said I could not use the hotel phone. I called orbits who was very helpful. Orbits called the hotel and spoke with Erica who lied to them saying I was not checked into the hotel even though at this time I was already in the room. So orbit told me to taken my cell phone downstairs and give it to Erica for confirmation that I was actually checked in. She refused to speak to the orbits agent. I stood there as she intentionally hang up on the orbits agent as he tried to call the hotel main line.

By , from Deerfield beach fort Lauderdale on Sep 4, 2017

5
Everyone

Anytime I need a little "Me" time this is my go-to hotel. The , amenities, and the room will keep me coming back for years to come.

By on Jul 13, 2017

5

romantic daycation

Everyone

My Hubby and I love everything about this hotel. The numerous times we've stayed here have all been great.

By on May 21, 2017

Review comment responded on May 26, 2017

Thank you so much for taking the time to tell us how you love us! we hope to see you again soon for an other Daycation! Myriane P Assistant GM

4

nice hotel with many conveniences

Everyone

Free parking, nice and friendly staff, nice pool and hot tub, comfortable room with lots of room to move..

By , from ohio on May 21, 2017

Review comment responded on Jun 10, 2017

Thank you for taking the time to do this survey. Your satisfaction is very important to us and telling us what you like and don't like helps us improve in a way that we can offer you a superior experience. We hope you will come back and see us again soon.

4
Everyone

Hotel lobby and pool area are beautiful... Loved the balcony too.

By on Apr 28, 2017

Review comment responded on May 12, 2017

Thank you! we appreciate the great review and hope you will stay with us again soon. best regards Myriane

3

staff all terrific. hotel needs updating.

Everyone

Room smelled of smoke. Crayon marks on wall. Couch frayed and stained. This was a trip for a family emergency so it served us as a place to sleep between hospital visits but would not choose it for a vacation hotel.

By on Mar 9, 2017

Review comment responded on Mar 22, 2017

We sincerely apologize for the negative experience you suffered at our location. We are a non-smoking hotel, however, we do get the occasional guests that do not follow the rules and our guests, like you who do not smoke get the inconvenience. We try our best to deliver excellent service to our guests and appreciate your comments, they will assist us in bettering ourselves and deliver superior service to you and our next guests. Myriane P

4

week long get away

Everyone

I enjoyed the stay at the hotel. The staff was amazing and very friendly. The only thing I would like to see different is that the hotel could use some upgrades to the furniture in the rooms. The couch and chair is not comfortable and the colors seem a bit dated. I would recommend this hotel to my friends and will stay there again when in the area.

By on Mar 8, 2017

Review comment responded on Mar 22, 2017

Thank you for letting us know the areas we need to improve one. we will work very hard at it. Best Myriane P Assistant GM

3

decent but...

Everyone

Check-in was fine although no one was at front desk when we came in & was told that front desk clerk was moving her car. Breakfast was decent, can't complain it was free. Room was clean, husband checked sheets and bathroom/tub per usual when we go to any hotel. When we got up in the morning there were some type of flying insects in the tub not sure where they came from other than there being a crack (spacing) near the showerhead. Husband got rid of them and the next morning the same thing occured. Overall the hotel was decent but that bug issue needs to be resolved.

By , from DC on Mar 5, 2017

Review comment responded on Mar 22, 2017

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Myriane P Assistant GM

4

nice hotel between fau and fll airport

Everyone

Very close to everything and not far from the interstate. The pool is heated.

By on Mar 5, 2017

Review comment responded on Mar 20, 2017

Thank you for letting us know about your experience at our hotel. Looking forward to seeing you soon Best Myriane P Assistant GM

3

aging hotel, price is reasonable for what you get

Everyone

The hotel is dated and the room rehabs have not been thorough as you can see gaps in the doorways, shoddy tile and mill work, stained showers. The room was freezing cold, held at 67 degrees, with a thermostat that could not be altered. I had an issue with my orbitz reservation linking to the hotel system, the front desk clerk was thorough and friendly during the longer than normal check in. The housekeeping staff was friendly when we saw them around the hotel.

By on Nov 22, 2016