Hotels in El Dorado Hills

We missed a microwave in the room, other than that was confi.

It is in a safe, quiet, commercial area with quick freeway access, which we liked. When I arrived to check in, there was no one at the desk for 15 minutes and no apology whatsoever once they arrived. There was garbage outside rooms that was set out because rooms weren’t being cleaned daily (our experience as well during our two night stay). I feel like they cleaned high touch areas in and out of the room well, but basic cleanliness was lacking (our feet were black from walking around in our room, dust clumps hanging off the ceiling fan, etc). They had grab and go breakfast bags which were ok, and you could make a reservation to swim though we didn’t. For what we needed (a separate bedroom) it worked and we weren’t spending much of our time here, but from previous hotel experiences it was disappointing. I’m assuming all of these issues were due to being understaffed because of COVID-19. I also noticed a $20 charge when I got home and when I called asking about it was informed it was for “parking”. No one had said anything about a parking fee or given any sort of tag or sticker to put in our car. She did refund the $20, but if I hadn’t noticed and called they wouldn’t have done anything. I don’t think we would stay here again, at least not until they have more staff on site.

This was the worst experience of any hotel stays we've had ever. The hotel harassed us the whole stay, stole from us, lied to Orbitz and then refused to give me a full refund for a reservation they canceled.