The Sutton Place Hotel - Edmonton3.5 out of 5.0
Recent guest reviews
From the moment we were greeted by staff it was clear this hotel is for travellers like us. The front desk Managed by Marina and the clerk Kaylee ensured we were checked in promptly to the Grand Suite and all our questions were answered. When our family of 6 opened the door into the beautiful 1200 sq ft suite a bottle of wine with fresh fruit and assorted cheese awaited us. We are always treated beyond well here and thank the staff for their continued high level of customer service.
Stayed here during a local trade show. I actually booked this hotel specifically because they had a sauna, but unfortunately the pool, sauna, and gym were all shut down for renovation during my 3 day stay, so that was a bit disappointing. The bed was very squeaky, but it was comfortable. My major complaint with this place was the office chair in the room. It was probably the most uncomfortable office chair I've had the displeasure of sitting in. A metal bar dug into my upper back so I couldn't lean back, and even on the lowest setting, my feet barely touched the ground (I am 5' 11"). Having paid to upgrade to an "executive" suite, I had hoped it would be better outfitted for working, which I do a lot of when I travel. Nope. They also made the forgivable, but very rookie mistake of having a glass top on the desk (not everyone carries a mouse pad). The toilet didn't flush at all at first. They kind of fixed it, but it still barely worked. I would have given it 2 stars, but I'm going with 3 because they had a great shower. Might have been 4 if the sauna and gym had been operational. The staff was very friendly.
My husband and I bought concert tickets and booked a room at this hotel! Short walk to Rogers Place, very clean lots of entertainment in and around the area! beds were super comfy we will definitely come back was very impressed and had a great time!
Just had a lovely weekend stay at the Sutton place. The hotel is conveniently located downtown with shopping and sports/entertainment venues walking distance away. The lobby is welcoming and elegant - although the street has interesting walkerbys. Rooms are quiet and perfectly appointed - clean and staff take care of whatever you need. The Chop restaurant and bar area offer anything you need food or drink wise. Good value at this property.
The Sutton is ideally located in downtown a block away from new home of the Oilers! It is well kept but not new. Like most downtown hotels parking is expensive. Chop Steakhouse is in the facility, so good eats are on site.
I've stayed here a handful of times over the past year. Many of the mattresses are old and uncomfortable dressed up with nice bedding. Also the function of climate control is hit or miss. The good rooms are nice, but I've had more poor quality ones lately and find myself leaving with a sore back. It's time to get another hotel approved for my business bookings.
Online and picture wise this appears to be a great place - 4* plus. In reality though as an advertised high end hotel it did not meet. The room was dirty, mostly the carpet, the blackout blinds did not fully close, the darkening blinds were water stained. There were areas of dust clinging in lumps to the furniture. The furniture and appliancws were dated and worn. The bathroom had some dark mold spots, no fan and the ceiling was peeling because of no fan. We asked for extra towels as there was 4 of us and we never received them. There were more issues and in the end we will not be using this hotel again. Lower the prices and it would be more acceptable for what was offered.
The very friendly staff at Sutton Place Edmonton attended to every detail of our stay here. The customer service was impeccable and genuine. Especially staff members Nicholas and Monique. In business it is very difficult to find employees who truly understand ownership of their positions and the importance of customer service and they truly exceeded both. Thank you for making our stay so memorable.
The hotel has comfortable beds and the rooms are fairly quiet so you don't hear lots of hallway noise or people in other rooms. Black out blinds did not black everything out but kept the room fairly dark. Had issues with VOD in our room and were unable to get it working properly without pixelating. Restaurants are easily accessible and close to the hotel; the Grand Villa Casino is around the corner for entertainment. Not a fan of a minibar that's empty and paying over 40.00 per day for parking - total downfalls. Good staffing and decent stay overall.
I stay there one night on business the old had a few cosmetic touch fair new carpet in hallways and wallpaper but rooms need a few more touches the coffee table was dirty and should have been replaced the bathroom was fine but dated Staff was nice and breakfast for a buffet was good the room rate reflex's the condition but having stayed at the Sutton in Vancouver I believe the chain should have further refurbishments here so not tarnish there reputation
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
- Fitness center
Located in Downtown Edmonton within 2 miles (3 km) of Commonwealth Stadium, The Sutton Place Hotel - Edmonton is within a few miles (5 km) of other popular sights such as University of Alberta. This 313-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's in central Edmonton and also a short walk from Edmonton City Hall and Sir Winston Churchill Square.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee each morning.
The Sutton Place Hotel - Edmonton's 313 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find 42-inch flat-screen TVs with pay movies and video-game consoles, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities.
At The Sutton Place Hotel - Edmonton, guests enjoy an indoor pool, a fitness center, and a spa tub. Parking is available for CAD 31 per day (CAD 39 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 599 reviews