The Sutton Place Hotel - Edmonton3.5 out of 5.0
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Recent guest reviews
TV didn't work in hotel and a/c did not work. Room service food was terrible.
Due to the delay my meeting, I need change sky-shuttle bus's pick up schedule. I call the front desk, they give me the number and I change it right away. When the time come to 22:25 hrs, I was waiting for the bus, the concierge asked my flight time and call the sky-shuttle service center for me to make sure I am not late for the flight. All these service, they did without ask. Without there special attention, I may late for my flight. I really value their professional service. Thanks again. Allen Wang Toronto
This hotel was a great value for the money! Located in the heart of downtown, on a cool autumn day I didn't even need to put a jacket on to enjoy shopping in the core, as it's conveniently connected to the pedway system. The room was excellent, large, clean, and quiet. I happened to arrive at a particularly busy time, but the staff expediciously handled all the guests checking in in a timely manner. Recommend!!!
Hotel was nice. Room was clean. It is not a super fancy hotel no concerns about the room. Would stay there again next time.
I arrived at the front desk and they didn't have any record of my reservation. [...]. It took me over a half hour to get this straightened out and was a complete pain in the... I then checked in and had no internet access in my room. WIFI is horrible in this hotel (particularly on the 26th floor). I then tried the WIFI in the lobby and it was lousy as well. I literally had to plug my laptop into their business center. Many other guests reported the same issue. When I asked the front desk, they told me to call their service provider and log a service request. Shouldn't this be their responsibility?! Overall, the hotel is in a central location - near the City Centre Mall, Ruths Chris, etc, but you have to pay $24 a day to park and it's not that nice of a hotel. I wouldn't stay here again if I had the option.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 614 reviews