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There is No Exhaust fan in the bathroom, very bad.
First impressions are everything, and this place makes a great first impression, but they charge for EVERYTHING, and the more you look around, the more maintenance issues you find.
To write a review and relive the experience? No thanks. 32 per night for parking. Antiquated heating/cooling system. No auto fan. It's on or it's off. Grimy windows. Parking elevator not "clearly marked in parade" tiny nameplate on door. It's nowhere near front desk. Hotel is shared with an office tower. If I still drank coffee I would say a plus would be Starbucks on second floor. Messaged hotel with Orbitz app. No reply. Tried 3 or 4 times to call hotel. First call got hung up on while on hold. I'll just stop here before I say something I will regret later. Ohm. Oh and no menu on the tv. Just a no signal message. Gotta just keep pressing the channel arrows up or down.
The hotel was nice, updated, and clean. We didn't have time to use the pool facilities. But parking was exorbitant at $30+ CAD a night.
TV didn't work in hotel and a/c did not work. Room service food was terrible.
Due to the delay my meeting, I need change sky-shuttle bus's pick up schedule. I call the front desk, they give me the number and I change it right away. When the time come to 22:25 hrs, I was waiting for the bus, the concierge asked my flight time and call the sky-shuttle service center for me to make sure I am not late for the flight. All these service, they did without ask. Without there special attention, I may late for my flight. I really value their professional service. Thanks again. Allen Wang Toronto
This hotel was a great value for the money! Located in the heart of downtown, on a cool autumn day I didn't even need to put a jacket on to enjoy shopping in the core, as it's conveniently connected to the pedway system. The room was excellent, large, clean, and quiet. I happened to arrive at a particularly busy time, but the staff expediciously handled all the guests checking in in a timely manner. Recommend!!!
Hotel was nice. Room was clean. It is not a super fancy hotel no concerns about the room. Would stay there again next time.
I arrived at the front desk and they didn't have any record of my reservation. [...]. It took me over a half hour to get this straightened out and was a complete pain in the... I then checked in and had no internet access in my room. WIFI is horrible in this hotel (particularly on the 26th floor). I then tried the WIFI in the lobby and it was lousy as well. I literally had to plug my laptop into their business center. Many other guests reported the same issue. When I asked the front desk, they told me to call their service provider and log a service request. Shouldn't this be their responsibility?! Overall, the hotel is in a central location - near the City Centre Mall, Ruths Chris, etc, but you have to pay $24 a day to park and it's not that nice of a hotel. I wouldn't stay here again if I had the option.
Located in Downtown Edmonton, The Sutton Place Hotel - Edmonton is within a 5-minute walk of popular attractions such as Rogers Place and Edmonton City Centre. This 313-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's connected to a shopping center in central Edmonton and also close to Commonwealth Stadium and University of Alberta.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.
The Sutton Place Hotel - Edmonton's 313 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities.
At The Sutton Place Hotel - Edmonton, guests enjoy an indoor pool, a fitness center, and a spa tub. Parking is available for CAD 35 per day (CAD 45 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.