The Sutton Place Hotel - Edmonton3.5 out of 5.0
Recent guest reviews
This hotel is located about a 3 minute walk from Roger's Arena so is perfect for a stay while taking in a concert or sports event. The room, we had a king room, was clean and comfortable. The restaurant in the hotel, Chops, was excellent. The food was delicious, well prepared and presented, and reasonably priced. My only complaints are these. The in-room safe did not make me feel safe. It was on a metal stand and seemed loose enough to pull out and walk away with! We chose not to use it. The other complaint was that I had spilled liquid onto the sheets during the first night of our stay and had asked that the sheets be changed. We left for the day and when we returned, we found the room cleaned, except for one trash din that had not been emptied, and the bed nicely made..... with the same sheets! Even with those 2 shortfalls, we would certainly stay here again if we were attending an event at the Roger's Arena.
I came to Edmonton on business and stayed at the Sutton Place Hotel for one night with a series of meetings downtown. It is centrally located and we were able to walk to our meetings. The hotel has a large parking garage which has a reasonable daily rate of $31. The staff are very helpful and the room is very spacious and comfortable, especially the pillows. The pillows and the bedding is what I always measure the comfort of the hotel room and this is very comfortable. It is also next to a major shopping center and I think it may be connected but we did not have time to explore.
Stayed here mid-week for a concert. Even though the hotel was very busy, the valet service, check in and check out were quick, friendly and smooth. Our room, located right beside the elevator, was quiet all night.
Sutton Place supports Easter Seals and provided facilities for running the program of Drop Zone rappelling to raise funds to support the organization. Rooms are spacious with comfortable beds. The banquet facilities and food are excellent.
Over priced hotel for what you get, however, the beds and pillows were comfortable and LRT is close by. Downtown traffic is atrocious during rush hour if coming into downtown. The Chop House restaurant was busy, sat for half an hour without a server coming to our table. Saw 2 and announced ourselves but the never came back to serve us. Left with a bad taste in our mouths!!!
Rooms are ok. They only charge you $35 for your pet. Close to so much downtown. They have a great restaurant downtown, and a great pub down the way. August has been busy for us, and we stayed here twice so far. We come back because they treat us well. Classic hotel service. They bed-over backwards to help you. Valet Parking is worth it.
We stayed here with friends, as we were going to Rogers for a concert. Rooms were clean and front staff were friendly. It's easily walking distance to Rogers, which is a huge plus. And there was lots of parking, as well.
The only thing this place has going for it is the location. It was a very easy and short walk to Rogers Place for any concerts or other events. Other than that, this hotel is vastly overrated and we will never be returning. Let's start with the room. The windows were so filthy you couldn't even see out of them. From talking to other guests it appears they haven't been cleaned in years. For a high rise in a downtown area I don't see how this is deemed acceptable by the hotel, there is just no excuse. There was no fan in the bathroom, which made the whole room feel like a rain forest any time someone used the shower and the room smelled very musty. The air conditioner was also broken and would not shut off. When we arrived it was set to 11 degrees! When we turned up the thermostat it did not do much to change the temperature, and the unit just made loud creaking and gurgling noises for the entirety of our stay. The beds were fine and it looks like they did some updating but obviously skimped out on some things such as the A/C and new doors (ours were very thin and the paint was chipping). Moving on to the service. I have never been so shocked by housekeeping at a hotel as I was here. Our first morning here we discovered that we did not have a "do not disturb" sign to put on our doorknob. When housekeeping knocked, we politely said now was not a good time and that we would be leaving the room shortly. To this we got the response "Why, what are you doing in there, why can't I come in?" I couldn't believe that we had to explain to hotel staff that we were going to be undressing in our room and justify why they couldn't come barging in! The next day (our checkout day - we had until noon to leave the room) housekeeping was once again banging on our door before 8:30 in the morning - which makes me wonder, were they just going to make the beds and wipe down surfaces before the next guests arrived for this room? Did they do the same thing before we arrived? When we asked the concierge for directions to the Rogers Place by Pedway, she replied "you don't need it, it's nice out, just go that way" and pointed to the general direction of the center. This is the level of service you get staying at the Sutton hotel. I will never be staying at a Sutton again and I suggest you avoid it as well.
We joined the Sutton club and got a reasonable deal on our hotel room. (It was lower than any advertised price but this weekend's prices were high all around) We got an amazing deal that allowed us to check in early and check out late. I was going to an event and my husband wanted to check in early. He was able to get in just after 11 am and was so happy with this service. The associate at the desk was the same person checking in and out and was very friendly and professional. Our room was large and included a kind bed and a chaise lounge in front of the the window. The bathroom was clean but did show a bit of age. The room was a good temperature and came with a fridge which kept our beverages cold. I was disappointed that the pool was closed. We were offered passes to the YMCA but I don't want to leave my hotel to enjoy the pool with other people and especially at the prices we were paying. I have seen a lot of comments about the pool being closed so hoping that the renovations will be completed soon or some type of update will be given and possibly a discount provided. The parking lot is not owned by the hotel but is close and allow in and out privileges. It is very close to Rogers Place and was close to Churchill Square where I was working. The hall ways show a bit of aging but overall it was a very nice hotel. My husband had breakfast at CHOP and said it was delicious and quick. Overall we would return if the price was right.
We had a room booked so we could enjoy a concert at a very close facility.. Rogers Place.. the basic package was double beds, but with just my wife and I, they were running short so they offered us the "Executive Suite" with a king bed. The hotel is a little older, but very modern. The staff was very polite, the bed comfortable and checkout was noon (nice touch). Valet parking for the night was pricey... $39 but we splurged!
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 614 reviews