The Sutton Place Hotel - Edmonton3.5 out of 5.0
Recent guest reviews
Hotel recently underwent renovations, but still managed to get a room with a dysfunctional toilet flush valve and a shower head that could not be adjusted (just hung limp). Room on the 18th floor still quite noisy due to nearby traffic. Also placed near the elevator, and this did get a bit noisy at times. Bed and blankets quite good. Ventilation system noisy.
This is a hotel we would never stay at again. The free Internet was spotty, they said they were having server issues but never even offered the high speed service since the regular no cost option was having problems. Valet parking was $30 per night with in/out privileges - it took over 20 minutes to get the car at a very slow time (10 am) after they asked four times about what our car was and could they see the ticket. There was a very small breakfast buffet area we went to, we got our food then was told it’s not complimentary and they charged $16 per person. Several other people did the same thing. There was no attendant at the door and no signage telling people to check at the front desk if your room included breakfast. For practically the same amount we could have had a full breakfast at chops. We complained, front desk didn’t seem to care. Terrible service.
I would not stay here again if I have any say in the matter. The when I arrived, my room was freezing, and the thermostat would not work. After a call to the front desk, a maintenance person arrived who banged around on the heating pipes and got the heat working. The next night, when I got back to my room, it was an oven, and the thermostat still would not work. I had to open a window in order to get to sleep. Also, a key card is needed to use the elevator, even if you are only wanting to get to the second level where the meeting rooms and pedway to the building next door is.
Where do I begin? Maybe with the homeless people sleeping in the lobby in front of the check-in desk while the Front Desk staff looking on in apathy? Nice first impression! What sort of hotel management tolerates this? The room itself was decently appointed with fresh carpet and nice linens, but that is where it ends. Heating/cooling system was broken, telephone in room did not work properly, toilet did not flush properly, and worst of all, shower faucet control was broken and delivered either your choice of a scalding hot shower or a freezing cold one. This hotel is simply dreadful. The people that manage this property either don"t know, or don"t care. Not recommended.
This hotel is starting to show its age with the rooms and outdated decor. They have renovated the fitness area on the top floor but the pool is losing tiles around the hot tub and pool. This hotel has a great location for attending events at Rogers Place.
We stayed for a night - to do some shopping and had a fantastic time. The room was very nice, clean and the bed was very comfortable. The furniture was a bit dated but easily overlooked. The staff were fantastic, had a great night out. The pool was good (cool) but refreshing and the hot tub was great. Thank You for a great night !!!
Recently stayed at Sutton Place to attend a concert (Depeche Mode) at the new Rogers Center. The location was fantastic for this as it is literally right across the street. It is also connected by an elevated walk way so you don't even have to go outside. For that matter it is also connected to mall downtown which gives you access to great food and shopping options. If you've ever been to Edmonton in the winter you will appreciate this level of connectedness and not needing to go outside. The room appeared to be refurbished fairly recently and was tastfully finished. The room was a good size with a king sized bed and a nice seating area with a coffee table. Unfortunately the windows either needed to be cleaned or the seal was gone but there was condensation which covered the view of downtown. The bathroom was nicely redone with a large shower and the amenities provided were replenished daily, nice scents and the towels were fluffy and abundant. The bed was a little soft for my liking but conversely the bedding was plush and soft so it felt like sleeping in a big cocoon. Cozy when you first get in by my preference is a bit firmer bed. I'm not sure if this is typical but the hotel was QUIET. We heard nothing from the neighboring rooms and only a little bit of sound from the hallways when people were heading to the elevators. I even commented on it at the front desk and she was very pleased because the hotel was sold out. There were several college sports teams onsite so either they were the best behaved guests or the sound proofing in the hotel is pretty good. I will confirm that the parking is ridiculously expensive as stated by other reviewers but I will confirm you save 8-12 dollars a day if you do your parking through the hotel (self serve not valet) over paying for it yourself. It's a hefty daily charge but it is convenient and heated underground which again in the winter is a plus. The Rose & Crown is attached to the hotel and is a typical Irish Pub. Pre-event meal and drinks and after event libations with good service and typical prices....but that's another review. Rate was competititve with other hotels in the downtown and this will be my go to in Edmonton especially if I'm attending an event at Rogers. As a matter of fact I’m now more likely to come to Edmonton for a concert at Rogers Centre and stay at Sutton Place.
Stayed one night for business. I chose this hotel because of location and having Chop Restaurant attached. Check in was easy, the room was clean and the hotel was quiet. Parking is available for a fee and very close to the hotel (underground). The hotel is attached to shopping through the sky walks which was very convenient. I was pleasantly surprised by the breakfast offering. Many types of fruit, hard boiled eggs, cheese pastries, deli meat, hot oats, juice, cereal, tea, coffee, milk. The space for breakfast was quaint and clean. A good stay for business.
I stayed for two nights on a business trip. Overall a nice stay. The first night there was no heat in the room so they provided a portable blowing fan heater. The next day they fixed it and heat was fine on arrival. Close to restaurants, central district for business meetings, and we went to the Rogers Centre to watch an ice hockey game. We also used the restaurant downstairs for dinner and a breakfast meeting. Overall a good stay. Building connects to the walkway system so you dont have to go outside in cold weather. Views are blocked by adjacent towers. One was an office tower where workers can look into the room.
Stayed here for 1 night in a delux room on the 20th floor, was worried at the start as the room was just across from the elevator but there was no need to worry as the bedroom is set back in the room so never heard any corridor noise. Hotel is located in the heart of the downtown, nice modern decor, room was well decorated with all things needed including a large bathroom. The hotel has a sky walk that takes you into Rogers Place so no need to ever venture out doors or have to take heavy winter coats in with you.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
- Fitness center
Located in Downtown Edmonton within 2 miles (3 km) of Commonwealth Stadium, The Sutton Place Hotel - Edmonton is within a few miles (5 km) of other popular sights such as University of Alberta. This 313-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's in central Edmonton and also a short walk from Edmonton City Hall and Sir Winston Churchill Square.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee each morning.
The Sutton Place Hotel - Edmonton's 313 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find 42-inch flat-screen TVs with pay movies and video-game consoles, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities.
At The Sutton Place Hotel - Edmonton, guests enjoy an indoor pool, a fitness center, and a spa tub. Parking is available for CAD 31 per day (CAD 39 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 627 reviews