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The Sutton Place Hotel - Edmonton

3.5 out of 5.0

Recent guest reviews

My husband and I stayed here 1 night. We were on the 5th floor in a king room. At first glance, we thought "Nice", and it was. The room was a little too full of furniture for the size of the room. There was a chaise lounge up against the window (I think to keep people off the window well ledge) and a round coffee table in front of it, along with a desk, dressers, bed side tables, tall lamps....The windows had heavy canvas blinds which were out of place and actually kind of ugly. The windows look like 70's windows. Double pane with clouding between them. The room had been updated at some point,(We call it Lipstick!) but its still an older hotel. The mini fridge kept our water really cold, which is how I like it. There is an in room safe. Some of the electrical outlets didn't work. The lamp on my side of the bed didn't work. I tried to follow the cord to see if it was plugged in but it went behind the headboard, which I think was glued to the wall, cause nothing moved. There is a small coffee maker and selection of tea which was nice. The bathroom had a rain drop shower head, which surprisingly had great pressure. I have tons of hair and cringed originally, but it was great. The Hotel elevators were fast too. There is a +15 walkway connecting the buildings and you can get to the new hockey arena and only have to cross one street outside. We got back to the room about midnight and there was no food service except for Chop Steak house which isn't what we were looking for. The parking I thought was quite expensive at $31 a day. Overall, for what we needed it for, it was ok. For convienence of an Oilers game, this hotel is nice and close. Not sure what the rest of the area has to offer.

Recently stayed at this hotel because I was going to an Oilers game. Price was average and rooms are clean but clearly dated. The workdesk chairs are very uncomfortable but the internet is quick and dependable. Check out was tedious as their system was down. Self serve parking is 31.00 a night.

Had 3 days of business meeting in the TD Tower so I thought the Sutton Place would be a great location as it would only be a walk to TD Tower. On February 22 I booked three nights at a cost of $250 per night, got to the hotel 8pm Mar 13 and was told there was no room for me. The manager offered to put me in a room in some dump in the outskirts of Edmonton. As I contemplated how this was going to work I watched five other people come into the hotel and get their rooms. There is no such thing as customer service in this place. THEY DON'T CARE!

Location was great since we were going to oilers game. You can use the pedway system from the hotel and it gets you to the mall and right to Rogers place. The lobby area is nice and fancy but the rooms are quite dingy. The curtains in our room were dirty and the bathroom was showing its age. The shower has very little pressure. But like I said location good if you're doing stuff downtown.... did not need to take any cabs. Be aware that parking is 31/night.

Too bad that a hotel like this can have such pitiful service. They just don't care. Once again the hotel attempted not to honour our corporate code and overcharged us. It doesn't make the situation any better when staff is not knowledge and indifferent. The whole check out experience took half an hour and was aggregating.

Stayed for three nights, although staff were nice and service was pretty good. When I left I forgot something in the room. I know for a fact I forgot it, it wasn't a very expensive item and I called right away. They said the item wasn't there, even though I know it was and exactly where it was in the room. No one had moved into the room yet, but still it went missing. Pretty disappointing for a hotel of this rating. I have never experienced that at a hotel before.

Hotel recently underwent renovations, but still managed to get a room with a dysfunctional toilet flush valve and a shower head that could not be adjusted (just hung limp). Room on the 18th floor still quite noisy due to nearby traffic. Also placed near the elevator, and this did get a bit noisy at times. Bed and blankets quite good. Ventilation system noisy.

This is a hotel we would never stay at again. The free Internet was spotty, they said they were having server issues but never even offered the high speed service since the regular no cost option was having problems. Valet parking was $30 per night with in/out privileges - it took over 20 minutes to get the car at a very slow time (10 am) after they asked four times about what our car was and could they see the ticket. There was a very small breakfast buffet area we went to, we got our food then was told it’s not complimentary and they charged $16 per person. Several other people did the same thing. There was no attendant at the door and no signage telling people to check at the front desk if your room included breakfast. For practically the same amount we could have had a full breakfast at chops. We complained, front desk didn’t seem to care. Terrible service.

I would not stay here again if I have any say in the matter. The when I arrived, my room was freezing, and the thermostat would not work. After a call to the front desk, a maintenance person arrived who banged around on the heating pipes and got the heat working. The next night, when I got back to my room, it was an oven, and the thermostat still would not work. I had to open a window in order to get to sleep. Also, a key card is needed to use the elevator, even if you are only wanting to get to the second level where the meeting rooms and pedway to the building next door is.

Where do I begin? Maybe with the homeless people sleeping in the lobby in front of the check-in desk while the Front Desk staff looking on in apathy? Nice first impression! What sort of hotel management tolerates this? The room itself was decently appointed with fresh carpet and nice linens, but that is where it ends. Heating/cooling system was broken, telephone in room did not work properly, toilet did not flush properly, and worst of all, shower faucet control was broken and delivered either your choice of a scalding hot shower or a freezing cold one. This hotel is simply dreadful. The people that manage this property either don"t know, or don"t care. Not recommended.

10235 - 101 Street Edmonton AB

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Downtown Edmonton within 2 miles (3 km) of Commonwealth Stadium, The Sutton Place Hotel - Edmonton is within a few miles (5 km) of other popular sights such as University of Alberta. This 313-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's in central Edmonton and also a short walk from Edmonton City Hall and Sir Winston Churchill Square.


Dining

Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee each morning.


Rooms

The Sutton Place Hotel - Edmonton's 313 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

At The Sutton Place Hotel - Edmonton, guests enjoy an indoor pool, a fitness center, and a spa tub. Parking is available for CAD 31 per day (CAD 39 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Reviews from Trip Advisor

Trip Advisor aggregated rating

41.0% of guests recommend this hotel

Total of 631 reviews