The elevator was out of order our whole stay and we were on the top most floor. No compensation for the inconvenience. Rooms were good, no fridge or microwave for the basic rooms (generally a standard at every hotel now a days), and air in the room got very dry in the night although the heater was off. Location was great, other amenities were great, chilis downstairs was good, and the hot tub I recommend visiting every night!
Appreciated the suite and helpfulness of the staff. We weren't enthralled with the slow elevator and the only ice machine located on the pool level. It was very inconvenient.
The front desk supervisor was not very friendly at check in. I had a question and he told me to look it up in the booklet rather than answering me directly. The housekeeping in the common areas was not great, there were dirty used towels laying in the hallways and q tips scattered around which were not picked up for the duration of our stay. The rooms were nicely updated but the beds and tv's were pretty bad. The hot tub was fabulous and the included breakfast was good. Overall would not stay here again.
Everything was great except for the random blood I found on the bed … that was disgusting
They only offered booked times in the hot tub. I called 5 days early to book and was told I could only book the hot tub upon check in. When I checked in 30 minutes early, I was told the hot tub was fully booked. So Now I used all my points on a room where they advertise the amazing hot tub and cannot use it and can't cancel. Never again.
Easy Check in, friendly staff, clean rooms. Great room. No complaints.
Room size was perfect and sound proofing. The free upgrade was amazing
Es un buen hotel. Tuvimos un inconveniente con la perdida de un equipo en nuestro transporte y no nos ayudaron a pesar que nos ofrecieron ayudar. Creo que podrian mejorar. La gente del restaurante super servicial. Las habitaciones estan bien.
The Fox Hotel and Suites places you next to Victoria Glacier and within a 15-minute walk of Canadian Ski Museum West. This 3.5-star hotel has 116 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes.
The Fox Hotel and Suites offers a gym, free WiFi in public areas, and a spa tub. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include a business center, a meeting room, and a computer station.
The elevator was out of order our whole stay and we were on the top most floor. No compensation for the inconvenience. Rooms were good, no fridge or microwave for the basic rooms (generally a standard at every hotel now a days), and air in the room got very dry in the night although the heater was off. Location was great, other amenities were great, chilis downstairs was good, and the hot tub I recommend visiting every night!
Appreciated the suite and helpfulness of the staff. We weren't enthralled with the slow elevator and the only ice machine located on the pool level. It was very inconvenient.
The front desk supervisor was not very friendly at check in. I had a question and he told me to look it up in the booklet rather than answering me directly. The housekeeping in the common areas was not great, there were dirty used towels laying in the hallways and q tips scattered around which were not picked up for the duration of our stay. The rooms were nicely updated but the beds and tv's were pretty bad. The hot tub was fabulous and the included breakfast was good. Overall would not stay here again.
Everything was great except for the random blood I found on the bed … that was disgusting
They only offered booked times in the hot tub. I called 5 days early to book and was told I could only book the hot tub upon check in. When I checked in 30 minutes early, I was told the hot tub was fully booked. So Now I used all my points on a room where they advertise the amazing hot tub and cannot use it and can't cancel. Never again.
Easy Check in, friendly staff, clean rooms. Great room. No complaints.
Room size was perfect and sound proofing. The free upgrade was amazing
Es un buen hotel. Tuvimos un inconveniente con la perdida de un equipo en nuestro transporte y no nos ayudaron a pesar que nos ofrecieron ayudar. Creo que podrian mejorar. La gente del restaurante super servicial. Las habitaciones estan bien.
Thank you for taking the time to review and share feedback of your recent stay with us Leah. I am ever so sorry that your time here was not as perfect as we always strive for. I will certainly follow up with our teams but I am glad to know that you enjoyed the our amenities otherwise.