Great location, good breakfast, Hailey at front desk was friendly and very helpful
what i like in this hotel is that it is very close to tourist attractions.. i love the customer service and the food on our breakfast. i like the funny filipino guy who accomodated and assist us during our breakfast. The room is very clean and i like the free underground parking.
The hot tub and the cleanliness of the room. Disliked The size of the room. Also, like the location.
Location was very good. It is on the main street in Banff and just a few blocks from restaurants, shops and attractions. It is on the main bus routes and allows you to get to the further attractions in town.
Our stay, the room, and hot tub was wonderful. The only withdrawal is the room didn't have AC and our room got really hot so we had to use a portable fan in the room.
Love the breakfast offered and the ability to opt out of room cleaning in exchange for a free drink at the cafe and for environmental reasons. Both hot tubs, steam room, and sauna are lovely. Room was very clean.
This hotel is very pleasant and a good value. The rooms are clean and the bathrooms appear to have recently been renovated. Hotel personnel are pleasant and professional. Free underground parking and breakfast are much appreciated perks.
Awesome staff and very helpful. Nice environment created good hot tubs very relaxing.
This hotel is perfectly situated and the rooms are specious. The hot tubs were nice to come home to after a long day walking but the jets in the smaller one did not work. The room was clean and the bed comfy. There's a mini fridge which came in hand along with a coffee maker and hot water pot for tea. The hotel could use a little TCL, the tile ceiling in the bathroom should signs of water damage but all in all, it was a terrific stay. Also, the young lady who checked us in was incredibly kind and helpful and made a point to say hi or engage in conversation every time we saw her. I would definitely stay here again!
It was a pleasant stay. Easy check in and out. Breakfast options are limited but i like how they keep everything neat, organized.
What is overall a beautiful hotel in a great location left us feeling there was more to be desired on our engagement getaway. The bed would make noise at any small movement. One night I woke up and legitimately thought there was someone in the room with us because I could hear the voices outside so clearly. I thought it was odd that there were no movie rental channels. The hot tub had no by bubbles and was closed a lot of the time we were there. That being said, it had a great balcony, the bed was very comfortable, and it was nice having two sinks. I think I just thought it would be quieter and more romantic for the price.
We had a good experience at the Banff Aspen Lodge. The staff was helpful at check-in and throughout our stay. They helped us by offering restaurant suggestions, quickly taking care of the garage door when it wouldn't open for us, and by unlocking the garage door for us so we could leave at 3am. We observed that the staff was patient with the large number of Chinese guests even though the guests were sometimes hard to communicate with. The room was comfortable and fit our needs. Our only wish was that there were pocket doors on the bedrooms for more privacy.
The staff was wonderful. Unfortunately there is not air conditioning. This was a problem due to medical conditions. They did try to accommodate us by changing rooms. The breakfast and staff were wonderful. Everyone was very helpful.
Very quaint; great breakfast. Staff eager to assist. Centrally located. What's not to like?
Banff Aspen Lodge places you within a 5-minute walk of popular attractions such as Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. This 89-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free self-serve breakfast, served each morning from 7 AM to 10 AM. You can get a quick energy boost at the coffee shop/café.
Banff Aspen Lodge's 89 rooms provide refrigerators, coffee makers, and free local calls. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Safes and ironing boards are other standard amenities.
Banff Aspen Lodge features 2 spa tubs, a sauna, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this hot springs hotel include a meeting room, a computer station, and a library.
Great location, good breakfast, Hailey at front desk was friendly and very helpful
what i like in this hotel is that it is very close to tourist attractions.. i love the customer service and the food on our breakfast. i like the funny filipino guy who accomodated and assist us during our breakfast. The room is very clean and i like the free underground parking.
The hot tub and the cleanliness of the room. Disliked The size of the room. Also, like the location.
Location was very good. It is on the main street in Banff and just a few blocks from restaurants, shops and attractions. It is on the main bus routes and allows you to get to the further attractions in town.
Our stay, the room, and hot tub was wonderful. The only withdrawal is the room didn't have AC and our room got really hot so we had to use a portable fan in the room.
Love the breakfast offered and the ability to opt out of room cleaning in exchange for a free drink at the cafe and for environmental reasons. Both hot tubs, steam room, and sauna are lovely. Room was very clean.
This hotel is very pleasant and a good value. The rooms are clean and the bathrooms appear to have recently been renovated. Hotel personnel are pleasant and professional. Free underground parking and breakfast are much appreciated perks.
Awesome staff and very helpful. Nice environment created good hot tubs very relaxing.
Thank you for providing us with feedback. We're glad you enjoyed your stay.