Banff Aspen Lodge

Location was very good. It is on the main street in Banff and just a few blocks from restaurants, shops and attractions. It is on the main bus routes and allows you to get to the further attractions in town.

Our stay, the room, and hot tub was wonderful. The only withdrawal is the room didn't have AC and our room got really hot so we had to use a portable fan in the room.

Love the breakfast offered and the ability to opt out of room cleaning in exchange for a free drink at the cafe and for environmental reasons. Both hot tubs, steam room, and sauna are lovely. Room was very clean.

This hotel is very pleasant and a good value. The rooms are clean and the bathrooms appear to have recently been renovated. Hotel personnel are pleasant and professional. Free underground parking and breakfast are much appreciated perks.

Awesome staff and very helpful. Nice environment created good hot tubs very relaxing.

This hotel is perfectly situated and the rooms are specious. The hot tubs were nice to come home to after a long day walking but the jets in the smaller one did not work. The room was clean and the bed comfy. There's a mini fridge which came in hand along with a coffee maker and hot water pot for tea. The hotel could use a little TCL, the tile ceiling in the bathroom should signs of water damage but all in all, it was a terrific stay. Also, the young lady who checked us in was incredibly kind and helpful and made a point to say hi or engage in conversation every time we saw her. I would definitely stay here again!

It was a pleasant stay. Easy check in and out. Breakfast options are limited but i like how they keep everything neat, organized.

What is overall a beautiful hotel in a great location left us feeling there was more to be desired on our engagement getaway. The bed would make noise at any small movement. One night I woke up and legitimately thought there was someone in the room with us because I could hear the voices outside so clearly. I thought it was odd that there were no movie rental channels. The hot tub had no by bubbles and was closed a lot of the time we were there. That being said, it had a great balcony, the bed was very comfortable, and it was nice having two sinks. I think I just thought it would be quieter and more romantic for the price.

We had a good experience at the Banff Aspen Lodge. The staff was helpful at check-in and throughout our stay. They helped us by offering restaurant suggestions, quickly taking care of the garage door when it wouldn't open for us, and by unlocking the garage door for us so we could leave at 3am. We observed that the staff was patient with the large number of Chinese guests even though the guests were sometimes hard to communicate with. The room was comfortable and fit our needs. Our only wish was that there were pocket doors on the bedrooms for more privacy.

The staff was wonderful. Unfortunately there is not air conditioning. This was a problem due to medical conditions. They did try to accommodate us by changing rooms. The breakfast and staff were wonderful. Everyone was very helpful.

Very quaint; great breakfast. Staff eager to assist. Centrally located. What's not to like?

I booked the hotel as a place to sleep during a conference I was attending. I shared the room with another attendee, and was pleasantly surprised to find the room was basically two bedrooms separated by a washroom. This worked out perfect! The only downside was an extremely limited amount of parking. Otherwise the stay went off without a hitch. The staff were very friendly and helpful.

Over all the stay was nice once the cleanliness was addressed. Checking in was quick. However when we got to the room , noticed the floor had not been vacuumed. So started looking around. The bathroom counter had not been cleaned. Dirt piled in all the corners of the bath. Definantly not been cleaned for some time. We then looked at the bed. The mattress pad and mattress cover had stains on it. We then requested to move to another room. Second room was clean enough except for the comforter again. Big coffee stain on it. My advice is to Check the room carefully when you check in.

Clean room. Location is very close to almost about everything. Church, Safeway store, shops and foodshops. We love the hot pool. Friendly and courteous staff which really counted a lot.

Everything about this hotel is great. Location is a short walk to the main part of Banff. Large rooms, very clean. My room had a separate living and sleeping area, much like a one bedroom apartment, but without a kitchen. Staff was very friendly. The heated outdoor hot tubs looked like a lot of fun. The one thing that would prevent me from staying here again is the wife. Although it is "free", it really isn't up to any normal standard you would expect in 2014. I had no trouble connecting, but it was sooooo slow it was basically useless. I contacted the front desk and they tried to fix it for me, but basically they admitted that it was slow. I think today travellers expect at least basic wifi in their hotel rooms. This should especially be the case in a destination, such as Banff, that sees a lot of international travellers. Many of us have no way to connect to the internet other than wifi since cellular roaming is so expensive. I want to make it clear that i am not complaining about wifi that is just a little slow. It was so bad I could not send or receive instant messages or even open simple emails. If this were improved at this hotel, it would be perfect.

Everything was great on our trip. The Banff Aspen lodge is located within walking distance of the shops and restaurants. The staff is great and always smiling, they were very helpful when our car got hit in the parking lot! We loved our stay and will be back!

This hotel sets in the middle of town great location to shops and restraunts. Room was clean and nice but it is a tight room.