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Recent guest reviews

Bad mattress need to be renew and extend pool hour from 10pm to 11pm

Parking was easy and convenient. The pools were great and the store was easy to access.

Nice facilities, but poor condition. (wobbly chairs, chipped furniture, torn wallpaper, skylight shade did not close completely) Pool was closed for 'maintenance". About 1 mile uphill from center of town. Not much around hotel. They did offer free bus passes. Prices in grocery store are extremely high.

Awesome place, just a little confusing layout, but a great place!!!

The hotel was fine. We were very pleased to see a full kitchen with cookwares. The pullout sofa bed was very soft and uncomfortable. Overall it was not bad.

We were a little apprehensive about the appearance. But the room we had was very spacious and comfortable. Would have been great been several nights stay as it had a kitchenette. We didn't try the pool. Great location in town.

It had assigned parking which was great. No breakfast. The shuttle service they talk about is actually the city bus, and they give you free tickets to ride it. Be sure to ask for your free bus ticket right away, because they’re were out when we got there. The bed/pillows were not comfortable. The views were great and we saw elk right outside our deck. It was quiet.

The whole condition looks old, but clean. Kitchen stuff is complete, you have everything on hand to prepare a meal.

I'm bit skeptical to give a 5 star review, but this was an exceptional stay. Customer Service was GREAT. Room was clean. Most importantly, I have 1 year old son. He enjoyed the indoor water park. I'll highly recommend this hotel for stay.

Older facility, rooms were ok I am happy for national park Banff facility. close to small town. Staff were good, rooms were ok also.

Very difficult to have repairs made... not the quality we expected... never again ...

Short distance to downtown Banff,rooms and amenities are dated.

We stayed here for four nights. The apartment is roomy. The downstairs has a private bedroom with a queen size bed, a living room with a pull out sofa bed, a full bathroom, kitchen with microwave, a big refrigerator, stove with cooktops, cookware and utensils. Upstairs has a big loft style room with two queen beds and a half bath. It has central air and heat. The wifi worked quite well. The lobby staff was very friendly and helpful. we took advantage of the free bus passes to go to downtown Banff. The bus comes hourly during weekdays and twice per hour on weekends. It's very convenient. There's laundry facility. There are many washing machines and dryer. It costs $4 per load for washing and 25 cents per 5 minute for drying. I thought it's very reasonable especially when you convert that to US dollars. I took away one star due to very minimum housekeeping. The first time a cleaning lady came early in the morning and we just asked for some towels and asked her to remove the trash. The second time cleaning crew came when we were back to the apartment. We just asked them to clean the bathroom. The third day we asked them to do the cleaning while we were gone during the day but they did not. They came by when we were back in the apartment late afternoon. We skipped housekeeping and took out trashes ourselves. So no one ever made our beds during our four night stay. It's not a big problem considering all other pluses.

The hotel is nice, ~20 min walk from downtown Banff, which is ok. The room was very comfortable and underground parking was a nice bonus. My only complaint is that we asked for a crib, I specifically emailed a few days before arrival, saying I'll be arriving late (~3am) with a baby, and ask for the crib to be ready in the room so she can go straight to sleep. When I checked in, I asked: the crib is in the room right? and the person said yes, I can see you asked for it, I can see you sent an email, all is good... Of course, as I enter the room, there was no crib there... And this is a family resort... So had to keep the unhappy baby for 10 minutes before they went to find the crib, and then get me sheets for it etc... Which was a bit annoying. Otherwise it's a nice place, a bit closer to town would have been nice.

Nice accommodations with a fridge and microwave. Reasonable but not great value given we've stayed there on the weekend of July 1-4 and reserved a couple of days ahead. A little far from the center of town, but not a problem during the summer.

The hotel is dated by cozy and we enjoyed evenings around the blazing fireplace. Would have enjoyed a coffee shop or dining room however the trip down the hill to restaurants in Banff is short. On the other hand, the kids enjoyed the water slides and play zone immensely. Lots of wildlife nearby, including a buck elk grazing next to the lodge. Staff was very helpful and polite. All, including the kids, certainly felt welcome.

We love this place although it has good and bad points. The pros...the staff is friendly and triendly and tries their best to accomodate you. The playzone is a blast and the pool and waterslides are lots of fun. The cons: They don't clean the room daily nor do they make your bed...I mean, that's the fun of staying in a hotel (having your bed made for you). Also the place is kinda dingy, it doesn't have a new clean feel and the waterslide water is a bit cool. All in all those are minor things and we would stay there again.

the staff were very friendly and the room had a kitchen and a wood burning fireplace.the pool and sauna were good and the surroundings were attractive ,i will definitely stay there again.

We had a really fun time. It had two waterslides, two jacuzzis, kiddie pool and regular pool. The rooms were nice and had many amenities.The kitchens were fully equipped and you could cook your meals including barbecueing if you wanted to.

525 Tunnel Mountain Road Banff AB

Hotel highlights

  • Close to Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau
  • Free WiFi in rooms and public areas
  • Free parking
  • Free water park

Douglas Fir Resort and Chalets places you within a mile (2 km) of popular attractions like Banff Centre for Arts and Creativity and Banff Lake Louise Tourism Bureau. This 130-room, 3-star condo building has conveniences like a free water park, an indoor pool, and a 24-hour fitness center.


Rooms

Each condo is air-conditioned and features a kitchen and a balcony or patio, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 42-inch flat-screen TV with cable channels and a DVD player. The bathroom offers hair dryers and free toiletries. Other standard amenities include a fireplace, a coffee maker, and free local calls.


Property features

Douglas Fir Resort and Chalets features a free water park, an indoor pool, and a children's pool. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly condo building include a 24-hour fitness center, 2 spa tubs, and a steam room.

Room options

Standard Apartment, 1 Bedroom

1 Queen Bed and 1 Twin Murphy Bed | Sleeps 4

Loft, 1 Bedroom

3 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Loft in Lodge

2 Queen Beds and 1 Twin Murphy Bed | Sleeps 6

Apartment, 1 Bedroom

1 Queen Bed | Sleeps 4

Guest reviews for Douglas Fir Resort and Chalets

Everyone (10) Couples (7) Family (8)
4
Families

Bad mattress need to be renew and extend pool hour from 10pm to 11pm

By on Sep 6, 2019

5
Families

Parking was easy and convenient. The pools were great and the store was easy to access.

By on Sep 3, 2019

3
Partner Couples

Nice facilities, but poor condition. (wobbly chairs, chipped furniture, torn wallpaper, skylight shade did not close completely) Pool was closed for 'maintenance". About 1 mile uphill from center of town. Not much around hotel. They did offer free bus passes. Prices in grocery store are extremely high.

By on Aug 28, 2019

5
Partner Couples Friends

Awesome place, just a little confusing layout, but a great place!!!

By on Jul 28, 2019

3
Everyone

By on Jul 9, 2019

4
Everyone

The hotel was fine. We were very pleased to see a full kitchen with cookwares. The pullout sofa bed was very soft and uncomfortable. Overall it was not bad.

By on Sep 24, 2018

4

one night stay

Everyone

We were a little apprehensive about the appearance. But the room we had was very spacious and comfortable. Would have been great been several nights stay as it had a kitchenette. We didn't try the pool. Great location in town.

By , from Minneapolis, MN on Sep 3, 2018

4

good place to stay in banff

Everyone

It had assigned parking which was great. No breakfast. The shuttle service they talk about is actually the city bus, and they give you free tickets to ride it. Be sure to ask for your free bus ticket right away, because they’re were out when we got there. The bed/pillows were not comfortable. The views were great and we saw elk right outside our deck. It was quiet.

By on Aug 29, 2018

3

good location, clean, but condition feels old

Everyone

The whole condition looks old, but clean. Kitchen stuff is complete, you have everything on hand to prepare a meal.

By on Aug 5, 2018

5

great customer service and clean room

Everyone

I'm bit skeptical to give a 5 star review, but this was an exceptional stay. Customer Service was GREAT. Room was clean. Most importantly, I have 1 year old son. He enjoyed the indoor water park. I'll highly recommend this hotel for stay.

By on Jul 27, 2018

Douglas Fir Resort and Chalets

525 Tunnel Mountain Road, Banff, AB T1L1B2
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