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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 8 min walk - 0.4 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff National Park Information Centre - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Refrigerators, coffee makers, and hair dryers are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel

Otter Hotel Banff

Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Tunnel Mountain and Fairmont Banff Springs Bowling Centre within a short drive.

How much does it cost to stay at Otter Hotel?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on May 29, 2026 start from $474, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a mountain view and a wet bar.

Are there hot tubs at Otter Hotel?

No, there isn't a spa tub at this hotel.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1477 out of 1868 reviews
Rating 8 - Good. 249 out of 1868 reviews
Rating 6 - Okay. 98 out of 1868 reviews
Rating 4 - Poor. 26 out of 1868 reviews
Rating 2 - Terrible. 18 out of 1868 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Timothy

Stayed 5 nights in Mar 2026

10/10 Excellent

Shahriar, Toronto

Stayed 4 nights in Feb 2026

4/10 Poor

Adrian

Stayed 8 nights in Feb 2026

10/10 Excellent

Lucy

Stayed 1 night in Feb 2026

10/10 Excellent

Marthinus Daneel

Liked: Cleanliness, amenities, property conditions & facilities
Well designed and comfortable room. Friendly service and good location.
Stayed 1 night in Feb 2026

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great! The views were excellent and the hot tubs/Sauna hit the spot after a full day on the slopes
Stayed 3 nights in Feb 2026

10/10 Excellent

Olena

Stayed 1 night in Feb 2026

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, property conditions & facilities
This is one of the best hotels in Banff! With amazing views from the room and amenities like the hot pools, we loved our stay here. The room was very comfortable and had everything we needed. The staff at the hotel was so welcoming and I love the coffee and tea they provided for our room. The pour over coffee set up was great!
Stayed 1 night in Feb 2026

10/10 Excellent

shahil

Stayed 1 night in Feb 2026

10/10 Excellent

Ashley Dyan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sifa

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay at the otter hotel, the amenities, clean room and food at the restaurant downstairs were amazing. The only thing I would stay is that the restaurant service was very slow. Otherwise, the hotel itself is wonderful!
Stayed 3 nights in Feb 2026

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service, nice stay overall
Stayed 4 nights in Feb 2026

10/10 Excellent

Kamal Preet

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. We had a pleasant time.
Stayed 2 nights in Feb 2026

6/10 Okay

Arik

Stayed 2 nights in Feb 2026

10/10 Excellent

nolyn

Stayed 2 nights in Feb 2026

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, excellent restaurant, helpful staff.
Stayed 4 nights in Feb 2026

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2026

10/10 Excellent

Maria

Stayed 2 nights in Feb 2026

8/10 Good

Ashley

Stayed 2 nights in Feb 2026

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
I enjoyed the restaurant at the hotel
Stayed 1 night in Feb 2026

2/10 Terrible

Kanav

Not
Stayed 1 night in Feb 2026

10/10 Excellent

Aleena

Liked: Cleanliness, staff & service, amenities
Clean, beautiful hotel
Stayed 1 night in Feb 2026

8/10 Good

Robyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was quiet, spacious and exceptionally clean. The TV was large and there was ample storage for suitcases and belongings. The beds were medium firm, so a bit on the softer side if you prefer firm. We loved the balcony and dog friendly space. The shower was fantastic with a rainfall showerhead and an adjustable one, and I really liked the local Rocky Mountain soap and shampoo available. You could also adjust the temperature which is appreciated. We enjoyed the hot tub area and outdoor fireplaces, as well as the personalized coffee/tea/creamer/sugar options upon check in. The staff were friendly and helpful too. Unfortunately, the pet fee is $30/night. Although this seems to be standard, it is excessive, considering we did not have our room cleaned each day. On top of that, the wheelchair accessible rooms are an additional $40/night. So although I am an ambulatory wheelchair user, I do prefer an accessible room. However, the combined pet fee plus accessible fee ended up being too expensive for us. Although we appreciated the accessible parking stall, I am not sure if there is more than one. Finally, the single elevator from the parking garage is cumbersome as there can be a long wait. Overall, our stay was lovely, and the Otter is a beautiful hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

tessa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
clean and spacious room, friendly staff, lovely facilities.
Stayed 4 nights in Feb 2026

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern room, friendly staff, awesome amenities
Stayed 1 night in Feb 2026