Overall this was an okay stay. The hotel is cute, but understand if you've never been to Banff (esp in the high season) that the high cost of this hotel doesn't meant it's a luxury hotel; it is because Banff gets 4 million visitors in the summer season and so things are massively overpriced.
It has cute finishes (rain shower, wood wall), but the "view" we were supposed to get was a road with some trees on the other side (so, no view, though we did see some deer), and it was pretty small for a room with two queen beds. The A/C is very loud, the sheets were basic, and so, it was very decent but not lux. Don't expect lux!
That said, the manager (Peter) was great and did everything in his power to serve us, but the hotel is really more like an elevated Holiday Inn than a luxury stay. It's in a great place on Banff Avenue, a bit off the most congested area so I loved that, and there is easy parking.
5 stars on coffee and tea: it's truly the best coffee and tea I've ever had at a hotel. And, the restaurant is great (we ate there 3 times). I would recommend this hotel but don't mistake the $600 (USD) + fee per night (during summer) for this being a luxury place. It's pretty basic, very decent, and some of the staff (not all) are knowledgeable, friendly, and helpful.
Out of five stars, I'd give it four stars. It was overall good, but for the price, I expected more. It is conveniently located, etc., but is overall a pretty basic place.