See all properties

Otter Hotel

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Refrigerators, coffee makers, and hair dryers are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Rooftop pool
Hotel Canoe and Suites
Uptown District
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 2,434 reviews
$223 nightly
The price is $248
Apr 23 - Apr 24
Total with taxes and fees
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

How much does it cost to stay at Otter Hotel?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Apr 23, 2026 start from $230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a mountain view and a wet bar.

Are there hot tubs at Otter Hotel?

No, there isn't a spa tub at this hotel.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1364 out of 1718 reviews
Rating 8 - Good. 227 out of 1718 reviews
Rating 6 - Okay. 89 out of 1718 reviews
Rating 4 - Poor. 21 out of 1718 reviews
Rating 2 - Terrible. 17 out of 1718 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Timothy

Stayed 5 nights in Mar 2026

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Otter. They had very nice amenities and everything was very clean and available. Befs were pretty hard but I may just be
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was perfect. The heated pools and sauna were incredible after a long day snowboarding. Banff is the best and Hotel Otter makes you feel at home
Stayed 4 nights in Jan 2026

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy access to downtown and transportation provided! Hot tub and other amenities were great!
Stayed 3 nights in Jan 2026

8/10 Good

Jessica

Stayed 1 night in Jan 2026

10/10 Excellent

Haseem

Stayed 2 nights in Dec 2025

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is gorgeous! Rooms are nice and spacious, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Elisia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a wonderful experience at The Otter Hotel. The staff were friendly, welcoming, and helpful throughout our stay, which really set the tone from the moment we arrived. Our mountainside room had gorgeous views, and the hot tub area was a highlight. It’s well maintained, clean, and the mountain backdrop makes it feel extra special after a day of exploring Banff. The on-site restaurant has great reviews and looked fantastic, but the hours were a bit limited during our stay, so we unfortunately didn’t get a chance to enjoy it. The hotel’s location is at the end of Banff Ave, about a 1 km walk to the downtown area, however guests are provided with a complimentary 3-day bus pass, which is extremely convenient. Route 1, the main route along Banff Avenue, stops right outside the hotel, making it easy to get around without a car. We would absolutely recommend The Otter Hotel and would happily stay here again.
Lobby
Lobby
View from Rooftop Hot Tubs
Exterior
Stayed 2 nights in Jan 2026

10/10 Excellent

Mary Jane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Parveen

Stayed 1 night in Jan 2026

10/10 Excellent

Nazar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 3 nights in Jan 2026

10/10 Excellent

Kenadie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
REESE!!! Reese was the best bell hop EVER. Beyond helpful - went above and beyond and definitely made our stay 10/10
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeewan

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Iesha

Stayed 2 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Jan 2026

8/10 Good

Mutlu

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Julianna

Stayed 2 nights in Jan 2026

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities
Very clean rooms and excellent staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! The rooms were stunning. The views were amazing! And the hot tub and sauna were incredible. I will definitely be back!!
Stayed 1 night in Jan 2026

10/10 Excellent

Keara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and service from staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome!
Stayed 7 nights in Sep 2025

8/10 Good

Melanie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel loved the hot pools
Stayed 2 nights in Jan 2026

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. My recommendation
Stayed 1 night in Jan 2026