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Fairmont Banff Springs

4.0 star property
Riverwalk resort with 7 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Fairmont Banff Springs

Exterior
Creator video - submitted by Sveta's Favorite Stays
Couples treatment rooms, hot springs, Turkish bath, body treatments
Meeting facility
Golf

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
405 Spray Ave, Banff, AB, T1L1J4
  • Place, Fairmont Banff Springs Bowling Centre
    ‪1 min walk‬
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Bow Falls
    ‪5 min walk‬

Room options

View all photos for Room, 1 Queen Bed (Fairmont)

Room, 1 Queen Bed (Fairmont) | Premium bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed (Fairmont)

9.2 out of 10
Wonderful
(5 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Fairmont View)

Coffee and/or coffee maker

Room, 1 Queen Bed (Fairmont View)

9.6 out of 10
Exceptional
(13 reviews)
  • 220 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Coffee and/or coffee maker

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(10 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Gatehouse)

Room, 1 King Bed (Gatehouse) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Gatehouse)

8.0 out of 10
Very good
(2 reviews)
  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Gatehouse)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds (Gatehouse)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Gatehouse)

Suite, 2 Queen Beds (Gatehouse) | Premium bedding, down comforters, in-room safe, desk

Suite, 2 Queen Beds (Gatehouse)

9.0 out of 10
Wonderful
(8 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Fairmont Gold, Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Fairmont Gold View)

Room, 1 King Bed (Fairmont Gold View) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Fairmont Gold View)

9.6 out of 10
Exceptional
(7 reviews)
  • 225 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Fairmont)

Room, 1 King Bed (Fairmont) | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Fairmont)

8.4 out of 10
Very good
(19 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Double Beds (Fairmont)

  • 220 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed (Fairmont View)

Coffee and/or coffee maker

Room, 1 King Bed (Fairmont View)

9.8 out of 10
Exceptional
(23 reviews)
  • 220 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont View)

Coffee and/or coffee maker

Room, 2 Double Beds (Fairmont View)

10.0 out of 10
Exceptional
(3 reviews)
  • 220 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (View)

Deluxe Room, 2 Double Beds (View) | Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Double Beds (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (King)

Suite, 1 Bedroom (King) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (King)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 225 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double) | Living area | Flat-screen TV, pay movies

Suite, 2 Bedrooms (1King 1Double)

10.0 out of 10
Exceptional
(2 reviews)
  • 850 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed (Gatehouse)

Suite, 1 King Bed (Gatehouse) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed (Gatehouse)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Gatehouse)

Room, 1 Queen Bed (Gatehouse) | Premium bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed (Gatehouse)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse) | Premium bedding, down comforters, in-room safe, desk

Family Room, Multiple Beds (Gatehouse)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Banff

Located in Banff Springs District, Fairmont Banff Springs is next to Banff Springs Convention Centre and Fairmont Banff Springs Bowling Centre. This 757-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 7 restaurants.
View more Resorts in BanffOpens in a new window

What's nearby

  • Fairmont Banff Springs Bowling Centre - 1 min walk - 0.0 miles
  • Banff National Park - 1 min walk - 0.0 miles
  • Banff Springs Convention Centre - 2 min walk - 0.1 miles
  • Bow Falls - 5 min walk - 0.3 miles
  • Banff Centre for Arts and Creativity - 12 min walk - 0.6 miles

Getting around

  • Banff Station - 10 min drive
  • Calgary International Airport (YYC) - 99 min drive

Restaurants

  • ‪Banff Avenue Brewing Co - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Chuck’s Steakhouse - ‬4 min drive
  • ‪Hankki Banff - ‬4 min drive
  • ‪Elk & Oarsman - ‬4 min drive

About this property

Fairmont Banff Springs

Riverwalk resort with 7 restaurants and a full-service spa
Guests of Fairmont Banff Springs have access to a golf course, a full-service spa, and an indoor pool. Parking is available for CAD 39 per day (CAD 59 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury resort include an outdoor pool, a children's pool, and a gym.
Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free newspapers are also available. Change of towels is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 27 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (CAD 39 per day)
  • Valet parking on site (CAD 59 per day; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 1888 Chop House
  • Castello Ristorante
  • Vermillion Room
  • Waldhaus Restaurant

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Cross-country skiing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Hot spring
  • Hot tub
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Sledding
  • Snowshoeing
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 27 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 8:30 AM - 7:00 PM
  • Hot springs water temperature - 73 ºF
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 55.59 per accommodation, per night
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: CAD 39 per day
  • Valet parking fee: CAD 59 per day (in/out privileges)
  • Pet fee: CAD 55.59 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 11 PM.
  • Hot springs access available from 8:30 AM to 7:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Banff Fairmont
Banff Fairmont Springs
Banff Springs
Banff Springs Fairmont
Fairmont Banff Springs
The Fairmont Banff Springs Hotel
Fairmont Springs Banff
The Fairmont Banff Springs
Fairmont Springs Hotel Banff
Springs Banff
Fairmont Banff Hotel
Fairmont Banff Springs Hotel
Fairmont Hotel Banff
The Fairmont Banff Springs Banff
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Resort Banff

Frequently asked questions

Is free cancellation available at Fairmont Banff Springs?

Fairmont Banff Springs provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Fairmont Banff Springs?

As of Dec 21, 2025, prices found for a 1-night stay for 2 adults at Fairmont Banff Springs on Jan 11, 2026 start from $397.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Fairmont Banff Springs?

This resort is situated in Banff Springs District, just steps from Fairmont Banff Springs Bowling Centre and Bow Falls, and within a short walk of Bow River. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

Will I be able to park at Fairmont Banff Springs?

Yes, valet parking is offered for CAD 59 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Fairmont Banff Springs?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, reflexology, and body wraps.

Does Fairmont Banff Springs have a casino on the premises?

No, Fairmont Banff Springs doesn't have a casino.

Will I find an indoor pool at Fairmont Banff Springs?

Yes, this resort has an indoor pool as well as an outdoor pool and a hot tub. Guests have pool access between 6 AM and 11 PM.

What will couples enjoy most about a stay at Fairmont Banff Springs?

There are plenty of amenities for couples at this resort, including an outdoor pool, 3 bars, and 7 restaurants.

Does Fairmont Banff Springs have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Fairmont Banff Springs have a restaurant with a breakfast menu?

Yes, Fairmont Banff Springs has 7 restaurants, and serves breakfast for a surcharge.

Will Fairmont Banff Springs allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Fairmont Banff Springs for a fee of CAD 55.59 per accommodation, per night.

Are there connecting rooms at Fairmont Banff Springs?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Are there rooms with balconies at Fairmont Banff Springs?

No, there aren't any guestrooms with balconies at Fairmont Banff Springs.

Does Fairmont Banff Springs have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Fairmont Banff Springs.

Fairmont Banff Springs Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1005 reviews
Rating 8 - Good. 161 out of 1005 reviews
Rating 6 - Okay. 70 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 22 out of 1005 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 3 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever stayed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, food was very good , hotel and grounds were stunning.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel 10/10 Rooms dining and entire experience was impeccable. Huge thanks to all the staff that made our adventure unforgettable!
Stayed 3 nights in Sep 2025

10/10 Excellent

Lynnae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Kamaldeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Sep 2025

10/10 Excellent

Rachel L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Michael Brent, Colleyville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great staff, excellent food and drink. Will definitely come stay agin
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis

Stayed 4 nights in Aug 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Epic

I’ve traveled a lot. This might be my favorite hotel ever.
Stayed 3 nights in Aug 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building but the bathroom in our room was a joke. Very overpriced room. Hampton Inn room is superior. Again the overall building is amazing, the the room was not worth the cost.
Stayed 2 nights in Aug 2025

8/10 Good

B.

Traveled with group
Liked: Cleanliness, amenities
Ok
Stayed 3 nights in Aug 2025

4/10 Poor

Thomas V, Lewis Center

Liked: Cleanliness, property conditions & facilities
Very expensive for given amenities
Stayed 2 nights in Aug 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Paul

Liked: Amenities
Great
Stayed 1 night in Aug 2025

6/10 Okay

Jillian

Traveled with family
I will start with the positives: The historic exterior of the property is charming, the flowers are gorgeous, and the view of Banff Springs is outstanding. The staff is also very friendly. The areas for opportunity: The cost is not worth the value. We paid $1,200 USD for one night and it was maybe worth half that. When we checked in at 5pm, we paid extra for an upgrade, and our room was not ready for ~3+ hours. The hotel did offer us a food and beverage credit, which we used at the chophouse. One of our meals was good, the other was terrible. The manager was very understanding and kind, but a disappointing experience. The rooms are VERY small and worn. Huge gauges in the walls, scuffs, incredibly small bathroom. While there are some positives, I would not recommend to stay here. There are other hotels that may not have the view and prestige, but the cost at the Fairmont is definitely not worth it.
Stayed 1 night in Aug 2025

10/10 Excellent

Maureen sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lavish and glamorous historical venue with attention to detail, million dollar views and supporting a kind, friendly, and helpful staff. I felt like royalty.
Stayed 2 nights in Aug 2025

8/10 Good

Sherry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was excited to stay here, but once there the place was just average. The castle was impressive when we first pulled up but the novelty wore off by time we checked in. Wouldn't stay here again if in the area.
Stayed 1 night in Aug 2025

8/10 Good

Cathy

Liked: Cleanliness, staff & service
Staff was great!
Stayed 2 nights in Aug 2025

10/10 Excellent

Veerkaran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay ever
Stayed 5 nights in Aug 2025

8/10 Good

Jean, Naperville

Stayed 2 nights in Aug 2025

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the most unique and beautiful properties we have ever stayed at. Excellent helpful and friendly with attention to detail and expertise on the area!
Stayed 3 nights in Aug 2025

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Perfect location. Perfect services.
Stayed 3 nights in Aug 2025

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