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Recent guest reviews

the hotel is beautiful and the staff were all super helpful and friendly.

Very beautiful hotel and property. The whole experience was awesome.

Overall was good. But the room was extremally small. Next time will ask to upgrade a better view and bigger room.

Beautiful architecture and location. Outstanding service. Pet-friendly, though pets can't be left alone in the room so you must use a pet sitting service while away; we were very happy with the company the hotel recommends. Convenient to have multiple bars and restaurants on site as well as a market and liquor store. But the most surprising thing about the hotel is that the food is not great. We got room service several times and the food was always disappointing. See my separate review for their restaurant Vermillion Room. We did get a nice welcome cheese board and bottle of wine delivered upon arrival because it was my birthday. Concierge was awesome. Had a great conversation with the very friendly shuttle driver; nice vehicle. The spa was a bit more than mediocre, though the many pools were great. The room was nice but absolutely tiny, including the smallest bathroom I've ever seen at a hotel. Despite these drawbacks, I would return.

Fabulous

Very nice place with friendly, helpful staff. It is Clean and the mountain views were just gorgeous! Really enjoyed our stay and would stay there again

Place is absolutely georgeou, location and the layout is stunning

Beautiful and historic. Great options for food and drink.

Views were breathtaking, staff friendly , hotel simply iconic.

The room service meal was way below par for such a rated hotel.

Amazing place, amazing service!! Loved staying here

Excellent staff,excellent location!! Great food,great service, great time had by all!!

Loud heaters in rooms. Very expensive for what u get.

Beautiful hotel with excellent accomodations. The staff was super friendly and helpful. The view from our room was awesome and the bed very comfortable. Thanks for a great experience.!

The Fairmont Banff Springs is the iconic place to stay for an amazing experience in Banff. The hotel is beautiful, and the staff were excellent. We had the gold package which meant a special floor with breakfast, snacks, dessert, and a special check in / concierge desk on the 5th floor. We primarily interacted with the staff there and with the valet, but all were extremely friendly and well trained. They had great suggestions on places to eat, activities, and even brought us breakfast when they found out we had to leave early in the morning to catch our flight in Calgary. They have bicycles we used for free and the staff recommended a route around the golf course which was beautiful and we saw some elk grazing nearby. The room was a little small but adequate and comfortable, and we didn't go to Banff to sit around the room so not such a big deal. Overall, 5 stars and can't wait to go back!!

Beautiful property, well establish with service that was a nice surprise to us. We were upgraded to Gold for our 17th wedding anniversary and the only downside was we wished we stayed an extra night! Would go back.

405 Spray Ave Banff AB

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa
  • Golf course

Located within a 5-minute walk of Spray River West Trailhead, Fairmont Banff Springs is within a 15-minute stroll of Bow River. This 757-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 7 restaurants.


Dining

Relish the international cuisine at Vermillion Room, one of 7 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

Flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free newspapers are also available.


Property features

Guests of Fairmont Banff Springs have access to a golf course, a full-service spa, and an indoor pool. Parking is available for CAD 32 per day (CAD 46 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this hot springs resort include an outdoor pool, a children's pool, and a gym.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 Queen Bed, View (Fairmont)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed (Fairmont)

1 Queen Bed | Sleeps 2

Fairmont Gold, Room, 1 King Bed, View

1 King Bed | Sleeps 2

Guest reviews for Fairmont Banff Springs

Everyone (7) Couples (5) Family (10)
5
Family

the hotel is beautiful and the staff were all super helpful and friendly.

By on Sep 25, 2022

Review comment responded on Sep 26, 2022

Thank you so much for this 5/5 rating! We appreciate it.

5
Partner Couples

Very beautiful hotel and property. The whole experience was awesome.

By on Jul 19, 2022

Review comment responded on Jul 20, 2022

Thank you so much, John. We are happy to hear that you enjoyed it so much. We hope to see you again.

5
Family

Overall was good. But the room was extremally small. Next time will ask to upgrade a better view and bigger room.

By on Jun 9, 2022

Review comment responded on Jun 16, 2022

Thank you for your review. Some of our bathrooms in the main hotel are certainly smaller than modern standards given our heritage, but not all. We look forward to seeing you again in the future and assisting you in advance with your personal preferences.

4
Partner Couples

Beautiful architecture and location. Outstanding service. Pet-friendly, though pets can't be left alone in the room so you must use a pet sitting service while away; we were very happy with the company the hotel recommends. Convenient to have multiple bars and restaurants on site as well as a market and liquor store. But the most surprising thing about the hotel is that the food is not great. We got room service several times and the food was always disappointing. See my separate review for their restaurant Vermillion Room. We did get a nice welcome cheese board and bottle of wine delivered upon arrival because it was my birthday. Concierge was awesome. Had a great conversation with the very friendly shuttle driver; nice vehicle. The spa was a bit more than mediocre, though the many pools were great. The room was nice but absolutely tiny, including the smallest bathroom I've ever seen at a hotel. Despite these drawbacks, I would return.

By on Jun 1, 2022

Review comment responded on Jun 16, 2022

We value your honesty and have shared your feedback with our team and all areas mentioned. We are happy to know you would return, and please do share your personal preferences with us next time in advance now that you are more familiar with the property. We look forward to seeing you again.

5
Family

Fabulous

By on Apr 8, 2022

Review comment responded on Apr 11, 2022

Thank you for the positive review! We are happy to hear you thought your experience was 'fabulous'. We hope to see you again.

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon!

5
Family

Very nice place with friendly, helpful staff. It is Clean and the mountain views were just gorgeous! Really enjoyed our stay and would stay there again

By on Feb 9, 2020

Review comment responded on Feb 15, 2020

Thank you for taking the time to leave a review of your recent experience at the ‘Castle in the Rockies’. We are delighted to hear you enjoyed your experience! We look forward to welcoming you again soon!

5
Family

Place is absolutely georgeou, location and the layout is stunning

By on Sep 16, 2019

Review comment responded on Sep 18, 2019

We believe William Cornelius Van Horne said it best, “Since we can’t export the scenery, we’ll have to import the tourists.” Thanks to his vision, we have been fortunate enough to share such spectacular views with guests since 1888. We are delighted to hear your experience has met these expectations and you were able to explore more of the Castle! -Fairmont Banff Springs

5
Everyone

By on Aug 4, 2019

Review comment responded on Aug 4, 2019

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

4
Everyone

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

Fairmont Banff Springs

405 Spray Ave, Banff, AB T1L1J4
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