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Recent guest reviews

Very nice place with friendly, helpful staff. It is Clean and the mountain views were just gorgeous! Really enjoyed our stay and would stay there again

Place is absolutely georgeou, location and the layout is stunning

Beautiful and historic. Great options for food and drink.

Views were breathtaking, staff friendly , hotel simply iconic.

The room service meal was way below par for such a rated hotel.

Amazing place, amazing service!! Loved staying here

Excellent staff,excellent location!! Great food,great service, great time had by all!!

Loud heaters in rooms. Very expensive for what u get.

Beautiful hotel with excellent accomodations. The staff was super friendly and helpful. The view from our room was awesome and the bed very comfortable. Thanks for a great experience.!

The Fairmont Banff Springs is the iconic place to stay for an amazing experience in Banff. The hotel is beautiful, and the staff were excellent. We had the gold package which meant a special floor with breakfast, snacks, dessert, and a special check in / concierge desk on the 5th floor. We primarily interacted with the staff there and with the valet, but all were extremely friendly and well trained. They had great suggestions on places to eat, activities, and even brought us breakfast when they found out we had to leave early in the morning to catch our flight in Calgary. They have bicycles we used for free and the staff recommended a route around the golf course which was beautiful and we saw some elk grazing nearby. The room was a little small but adequate and comfortable, and we didn't go to Banff to sit around the room so not such a big deal. Overall, 5 stars and can't wait to go back!!

Everythig we expected and wonderful views of bow falls

We arrived later then expected and upon check-in we were not given much information and got lost trying to find our room. It’s a beautiful property but in hindsight it was not a very relaxing one night stay on our road trip.

My wife and I have stayed at many hotels, chains and boutique, this one is easily in the top 3. From the moment you are greeted by the Bell Hop to your final goodbyes, you are treated exceedingly well. The hotel offers many amenities that wont leave you wanting. We chose to stay a day in the Spa and that was well worth it. We also go upgraded to the Gold Level which was unbelievable. The staff was overly attentive and made you feel very welcomed. Special thanks to the concierge on the Gold Level, you all are the best.

The hotel itself is beautiful, the staff is amazing and make your stay well worth the while, and we would stay again for sure! The only complaint, and it was a big one, was we paid quite a bit extra for a Suite with a view expecting something amazing. The room was nice, but the view was kind of obstructed because it was a lower floor. It was also very noisy as it was directly across from the elevators. If it was a base-level room that would have been fine, but considering we paid more for an upgrade to what we thought would be a great view we were a little disappointed. If you stay here, I'd recommend to try to sort out the room location ahead of time or don't pay for an upgraded room. Everything is nice here, everything is beautiful, don't pay for an "upgrade" that isn't really an upgrade.

Great overall experience. Staff very friendly and courteous. I knew it was going to be pricey but wanted the whole experience of Banff. I wish I had allowed time to enjoy the hotel grounds to make it more worthwhile. Room had a great view after we paid for an upgrade. Room amenities and comfort are so so.

Beautiful property, well establish with service that was a nice surprise to us. We were upgraded to Gold for our 17th wedding anniversary and the only downside was we wished we stayed an extra night! Would go back.

405 Spray Ave Banff AB

Hotel highlights

  • Close to Banff Gondola
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Banff Gondola is within a mile (2 km) of Fairmont Banff Springs, and other popular sites like Upper Hot Springs are within a couple of miles (3 km). This 764-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 7 restaurants.


Dining

Relish the international cuisine at Vermillion Room, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

The 764 rooms have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect WiFi and 34-inch flat-screen TVs with pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests of Fairmont Banff Springs have access to a golf course, a full-service spa, and an indoor pool. Parking is available for CAD 29 per day (CAD 43 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this hot springs resort include an outdoor pool, a children's pool, and a health club.

Room options

Deluxe King

1 King Bed | Sleeps 3

Fairmont, Room, 1 Queen Bed, View

1 Queen Bed | Sleeps 2

Fairmont Queen, Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Fairmont Gold, Room, 1 King Bed, View

1 King Bed | Sleeps 2

Guest reviews for Fairmont Banff Springs

Everyone (18) Couples (4) Family (7)
5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon!

5
Family

Very nice place with friendly, helpful staff. It is Clean and the mountain views were just gorgeous! Really enjoyed our stay and would stay there again

By on Feb 9, 2020

Review comment responded on Feb 15, 2020

Thank you for taking the time to leave a review of your recent experience at the ‘Castle in the Rockies’. We are delighted to hear you enjoyed your experience! We look forward to welcoming you again soon!

5
Family

Place is absolutely georgeou, location and the layout is stunning

By on Sep 16, 2019

Review comment responded on Sep 18, 2019

We believe William Cornelius Van Horne said it best, “Since we can’t export the scenery, we’ll have to import the tourists.” Thanks to his vision, we have been fortunate enough to share such spectacular views with guests since 1888. We are delighted to hear your experience has met these expectations and you were able to explore more of the Castle! -Fairmont Banff Springs

5
Everyone

By on Aug 4, 2019

Review comment responded on Aug 4, 2019

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

4
Everyone

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Thank you for leaving a rating of your recent experience and taking the time to post it. We hope you can join us again soon! - Fairmont Banff Springs

4
Everyone

Beautiful and historic. Great options for food and drink.

By on Jul 20, 2019

Review comment responded on Jul 21, 2019

Thank you for taking the time to share your experience with us. We are delighted to hear you had such a memorable experience during your stay. We will share this feedback with our teams and we hope to welcome you back for another getaway soon! -Fairmont Banff Springs

5
Partner Couples Family

Views were breathtaking, staff friendly , hotel simply iconic.

By on Jul 13, 2019

Review comment responded on Jul 13, 2019

Thank you for taking the time to share your experience with us at the Castle. It is our pleasure to have you as our guest and we would be delighted to continue turning your moments into memories in a future stay! - Fairmont Banff Springs

3
Family Family

The room service meal was way below par for such a rated hotel.

By on May 21, 2019

Review comment responded on May 21, 2019

Thank you for taking the time to leave a review of your recent experience. Your input is valuable for our teams, so thank you for taking the time to let us know. We'd like to thank you again for joining us and we hope the remainder of your time in Banff was truly memorable.

5
Family

Amazing place, amazing service!! Loved staying here

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you for taking the time to leave a review of your recent experience at the ‘Castle in the Rockies’. We are delighted to hear you enjoyed your experience! We hope you can join us again soon!

5
Partner Couples

Excellent staff,excellent location!! Great food,great service, great time had by all!!

By on Mar 25, 2019

Review comment responded on Mar 30, 2019

Thank you for kindly taking the time to leave a review of your recent stay at the ‘Castle in the Rockies’. We are delighted to hear you enjoyed such a memorable experience, our teams are very passionate about providing our guests with a truly memorable experience. We are so pleased to know this is the impression you had. We appreciate you leaving your feedback as it is valuable to our teams. We certainly look forward to the opportunity to welcome you back again soon! -Fairmont Banff Springs

Fairmont Banff Springs

405 Spray Ave, Banff, AB T1L1J4
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