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Recent guest reviews

Very clean, well staffed and great location downtown.

Nice location within walking distances to shopping area and restaurants. Bed was comfortable. Breakfast was okay.

Great location. Rooms were comfortable and attractive. Breakfast was good. Underground parking is tight but definitely did the job. Front desk staff was friendly and helpful. We had 3 adult skiers staying in the room with gear and had adequate space.

The hotel is very clean, walking distance to downtown, great service, full buffet breakfast, jacuzzi, sauna and overall it was great. We had a room with an incredible view and the room was a cabin type. I felt I was in a luxury cabin! Definetly recommend it!

Convenient parking rather than further out and driving into Banff to shop or eat.

room was a little warmer than we were used to. Other than that, our stay was very nice.

breakfast was great. hotel staff was on point. their is two hot tubs and only one as hot

The staff at this hotel were fantastic. Very accommodating and friendly. The location was very convenient to all the shops a restaurants. Walking distant. I would recommend this hotel to all my friends.

Pros: 1. Friendly and helpful staff 2. Excellent complimentary breakfast 3. Clean room 4. Wonderful location 5. Great value overall Cons: 1. Horrendous parking situation (When I arrived, I was advised to park in the parking garage on the bottom level. Only after l went all the way to the ground floor, I found out that the garage was full. Both me and the car behind me had to exit the garage inclines in reverse due to the tight space. I had to park in a side lot with no main access to the hotel. There was access via a side door, which was both locked after a certain time, and required navigating a confusing maze-like path to the elevators.) 2. No AC in the room during a heat wave, only a fan

Bummer that there was no pool and WIFI is very weak in the rooms. Staff is very helpful and knowledgable of the area and things to do. Location is right in the downtown area which is very convenient to all shops and bus.

Overall good value and stay. Convenient location and good friendly staff.

Great value. Room was too close to the elevator and too noisy during the night. The best free breakfast ever. Courteous staff.

Great location and friendly staff. Definitely get a lot of value for money. In terms of luxury it's about 3 stars. Only complaint we had was that there were a couple of dried blood stains on the new sheets they had out. It was quickly resolved.

My friends and I just stayed for one night this week and were very pleased with this hotel. We didn't hear any noise in the hallways which was a plus. The windows did rattle while open due to the wind so we had to close them. The beds were super comfy but would have preferred a choice of pillows...the ones provided were very high! We would have liked a fridge and/or microwave in the room, but did appreciate a kettle and coffee pot. The hot breakfast was very good, especially having an omelette made to order! We would stay here again.

Great location, excellent amenities (including hot tub) but when we checked in the sheets had dried blood on them. Unacceptable even if the sheets were washed.

Room is big but pretty old and a bit smelly. No a/c need to turn the fan and windows on 24/7 and even so still smell. Parking/lobby/room is not easy to navigate and signages are not too too clear, but once you know the floor plan and this becomes less of a problem. Internet service is just a joke! I tried in-room, lobby, restaurant, and .... extemely lousy. Breakfaxt is included and is good. Overall for ~$200 a night I expect something better. Pretty disappointed and my wife is upset for the overall quality this place has to offer.

The hotel is located very close to downtown, very clean, good breakfast

337 Banff Ave Banff AB

Hotel highlights

  • Walking distance to Banff Lake Louise Tourism Bureau and Banff Centre for Arts and Creativity
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Banff Ptarmigan Inn places you next to Banff Lake Louise Tourism Bureau and a short stroll from other popular sights like Banff Centre for Arts and Creativity. This 134-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.


All of Banff Ptarmigan Inn's 134 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.

Property features

Banff Ptarmigan Inn features 2 spa tubs, a sauna, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include conference space, a business center, and a computer station.

Room options

Superior Room 2 Queens

Queen 2 | Sleeps 4

Standard Room 1 King

King 1 | Sleeps 2

Superior Room 1 King

King 1 | Sleeps 2

Mountain View King Suite

King 1 | Sleeps 2

Guest reviews for Banff Ptarmigan Inn

Everyone (9) Couples (12) Family (9) Other (3) Friends (2)

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