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Moose Hotel And Suites

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
VIP Access

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Photo gallery for Moose Hotel And Suites

Indoor pool
Lobby sitting area
Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Lobby lounge
Front of property - evening/night

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪3 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬
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Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Room amenity

Superior Hotel Room 2 Queen

  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Living area | 40-inch flat-screen TV with cable channels, TV

Rooftop 2 Bedroom Suite

  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Private kitchenette | Fridge, coffee/tea maker, electric kettle

Rooftop 1 Bedroom Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Located in Downtown District, Moose Hotel And Suites is within a 5-minute walk of popular attractions such as Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. This 174-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Banff National Park Information Centre - 3 min walk - 0.2 miles
  • Banff Lake Louise Tourism Bureau - 3 min walk - 0.2 miles
  • Banff Centre for Arts and Creativity - 10 min walk - 0.5 miles
  • Fairmont Banff Springs Bowling Centre - 5 min drive - 1.3 miles
  • Tunnel Mountain - 7 min drive - 0.9 miles

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪Evelyn's Coffee Bar - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬3 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk

About this property

Moose Hotel And Suites

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Moose Hotel And Suites features a full-service spa, an indoor pool, and a gym. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Dryers, refrigerators, and coffee makers are other standard amenities.
2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per night
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

Is free cancellation available at Moose Hotel And Suites?

Moose Hotel And Suites provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Moose Hotel And Suites?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on Jun 22, 2025 start from $661.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Moose Hotel And Suites?

This hotel is situated in Downtown District, just steps from Canadian Ski Museum West, and within a 10-minute walk of Banff Legacy Trail and Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

Is parking available on site at Moose Hotel And Suites?

Yes, self parking is offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa at Moose Hotel And Suites?

Meadow Spa + Pools is the hotel's spa and services include body wraps, couples treatments, and mani/pedis.

Does Moose Hotel And Suites feature a casino on the premises?

No, Moose Hotel And Suites doesn't have a casino.

Will I find an indoor pool at Moose Hotel And Suites?

Yes, this hotel has an indoor pool along with 2 hot tubs.

What amenities will couples enjoy at Moose Hotel And Suites?

There are many amenities for couples at this hotel, including an indoor pool and a bar plus some guestrooms feature fireplaces.

Does Moose Hotel And Suites have a hot tub?

Yes, this hotel has 2 spa tubs.

Does Moose Hotel And Suites have a restaurant with a breakfast menu?

Yes, Moose Hotel And Suites serves a full breakfast each morning for a surcharge from its restaurant.

Does Moose Hotel And Suites allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Moose Hotel And Suites for a fee of CAD 30 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Moose Hotel And Suites?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Moose Hotel And Suites?

Yes, some guestrooms at this hotel offer either a balcony or a patio.

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1657 out of 2078 reviews
Rating 8 - Good. 304 out of 2078 reviews
Rating 6 - Okay. 67 out of 2078 reviews
Rating 4 - Poor. 29 out of 2078 reviews
Rating 2 - Terrible. 21 out of 2078 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Annabelle Marlene

Traveled with family
Liked: Amenities
Excellent location at the east edge of the main Banff thoroughfare. Accommodations and staff fantastic. Just a block from public transit and hotels issue guests passes.
Stayed 6 nights in Jun 2025

10/10 Excellent

Lyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and accommodating stay for our week in Banff. Great staff and enjoyed the suite upgrade and premium bath soaps.
Stayed 4 nights in Apr 2025

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family ski trip

Excellent place to stay while skiing
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location
Stayed 7 nights in Mar 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Minor issues with check in and accessing VIP services however were resolved.
Stayed 7 nights in Mar 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean, nice staff, great location.
Stayed 5 nights in Mar 2025

10/10 Excellent

Shannon Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Staff is fantastic and loved the cozy rooms & beds! Beautiful lobby!
Stayed 2 nights in Feb 2025

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, will be back again
Stayed 1 night in Mar 2025

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place but very noisy in the mornings. First suite we had was right above an automatic garage door and it was impossible to sleep due to the constant opening and closing of the doors. They then moved us to another suite and it was better but the suites all have chairs that are very noisy moving around and was tough to get some peace and relaxation. I’d recommend getting some less noisy chairs/furniture so the suites below don’t suffer from activity above… Other than that the property was nice and well kept. If staying here make sure to ask for a top floor suite if you can afford it. 👍
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really attractive and comfortable rooms close to downtown Banff.
Stayed 2 nights in Mar 2025

2/10 Terrible

Navneet

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room heater wasn’t working. They claimed to fix it which only lasted a few hours. Bathrooms were freezing. Would recommend staying elsewhere for this price.
Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Traveled with family and small children
Liked: Amenities
The rooms are nice and the pool area and sauna are amazing with the views of the mountains.
Stayed 1 night in Mar 2025

8/10 Good

jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. friendly and helpful staff. Close to town. Restaurant was just average. nice hot tub. nice spa.
Stayed 6 nights in Mar 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Debby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooftop hot tubs, sauna and pool. Nice Rocky Mountain soaps and creams.
Stayed 1 night in Mar 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Easy to walk to everything. Great atmosphere!
Stayed 4 nights in Mar 2025

10/10 Excellent

Thi Diem Truc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, nice hotel and great Location!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Mikhail, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The hotel is well managed and the rooms are comfortable and clean. The view from our room was unbeatable. Would love to come back again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

augustine s

Stayed 6 nights in Feb 2025

10/10 Excellent

Matthew, East St Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moose is excellent. Close enough to walk everywhere in Banff. Rooms are clean, beds are comfortable, and the rooftop hot tubs are awesome after a day on the mountain. Chlorine was a little strong this time.. but otherwise an amazing place to stay. Also a little pricey lol.
Stayed 3 nights in Feb 2025

10/10 Excellent

Shannon Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Moose! I stay here every time I visit Banff. Rooms are so cozy, clean and comfortable! Amazing staff! Pacinis is delish too!
Stayed 5 nights in Feb 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel friendly staff
Stayed 5 nights in Feb 2025

10/10 Excellent

Anand, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

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