See all properties

Moose Hotel And Suites

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for Moose Hotel And Suites

A wooden lodge with multiple balconies, a stone facade, and a mountain backdrop.
Creator video - submitted by Angela's Hotel Recs
A balcony with a hot tub, wooden railing, and a view of a mountain range and buildings.
A restaurant with wooden tables and red chairs, a bar area, and a sign that reads "L'amore per la gente".
A living room with a sofa set, wooden cabinets, and a kitchen area.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi

Explore the area

View in a map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪6 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪12 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Hotel Room 2 Queen

A hotel room with two beds, a small desk, and a window with a view of the outside.

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(192 reviews)
  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

A modern living room with a sofa, a coffee table, a TV, and a fireplace.

Superior One Bedroom Suite 2 Queens

9.6 out of 10
Exceptional
(30 reviews)
  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

A modern living room with a fireplace, a dining area, and a kitchen.

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(21 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

A modern interior with a wooden dining table, cushioned chairs, a sofa, and a bed in the adjacent room.

Rooftop 2 Bedroom Suite

9.8 out of 10
Exceptional
(18 reviews)
  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

A hotel room with a large bed, a desk with a television, and a seating area with a view of the outdoors.

Superior King Hotel Room

9.4 out of 10
Exceptional
(60 reviews)
  • 329 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

A hotel room with a large bed, wooden headboard, bedside tables, and a walk-in closet.

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(125 reviews)
  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

A hotel room with a bed, a sofa, and a small table.

Superior King Bed Room

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for One Bedroom Superior King Bed Suite

A neatly made bed with a wooden headboard, a bedside table with a drawer, and a patterned carpet.

One Bedroom Superior King Bed Suite

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Accessible Room, 2 Queens

A hotel room with two beds, a television, a desk, and a view of the outside.

Superior Accessible Room, 2 Queens

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Accessible Room, 2 Queens

A hotel room with two beds, a desk, and a view of the outside.

Superior Accessible Room, 2 Queens

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Banff

Located in Downtown District within a 5-minute walk of Banff National Park Information Centre, Moose Hotel And Suites is within a few miles (5 km) of other popular sights like Banff Gondola. This 174-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Banff National Park Information Centre - 6 min walk - 0.4 miles
  • Canada House Gallery - 8 min walk - 0.4 miles
  • Central Park - 12 min walk - 0.7 miles
  • Banff Centre for Arts and Creativity - 12 min walk - 0.7 miles

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪Indian Curry House - ‬4 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬4 min walk
  • ‪Yama Onigiri - ‬5 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk

About this property

Moose Hotel And Suites

Moose Hotel And Suites features a full-service spa, an indoor pool, and a gym. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, coffee makers, and free local calls are other standard amenities.
2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

A wooden gazebo with a pool and a fire feature, surrounded by mountains and trees.
Hotel Canoe and Suites
Uptown District
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 2,963 reviews
$192 nightly
The price is $214
Nov 1 - Nov 2
Total with taxes and fees
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per night
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

Is free cancellation available at Moose Hotel And Suites?

Moose Hotel And Suites provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Moose Hotel And Suites?

As of Oct 7, 2026, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on Nov 1, 2026 start from $253, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Moose Hotel And Suites?

This hotel is situated in Downtown District, just steps from Canadian Ski Museum West and Cascade Shops, and within a short walk of Canada House Gallery. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

Will I be able to park at Moose Hotel And Suites?

Yes, self parking is offered for free at the hotel. An electric car charging station, wheelchair-accessible parking, and bicycle parkingare also available.

Is there a spa at Moose Hotel And Suites?

Meadow Spa + Pools is the hotel's spa and services include body wraps, couples treatments, and mani/pedis.

Does Moose Hotel And Suites feature a casino on the premises?

No, Moose Hotel And Suites doesn't have a casino.

Will I find an indoor pool at Moose Hotel And Suites?

Yes, this hotel has an indoor pool along with 2 hot tubs.

Is Moose Hotel And Suites a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an indoor pool plus some guestrooms feature a fireplace.

Does Moose Hotel And Suites have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Moose Hotel And Suites have a restaurant with a breakfast menu?

Yes, Moose Hotel And Suites serves a full breakfast each morning for a surcharge from its restaurant.

Does Moose Hotel And Suites allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Moose Hotel And Suites for a fee of CAD 30 per pet, per night. The property also provides food and water bowls.

Does Moose Hotel And Suites have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Moose Hotel And Suites?

Yes, some guestrooms at this hotel offer either a balcony and a patio.

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 2027 out of 2558 reviews
Rating 8 - Good. 381 out of 2558 reviews
Rating 6 - Okay. 100 out of 2558 reviews
Rating 4 - Poor. 29 out of 2558 reviews
Rating 2 - Terrible. 21 out of 2558 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Banff and this place exceeded our expectations! Love the way this inn was designed and how centrally located it is to all of downtown shops and restaurants!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We looooved our stay!! The room and patio was perfect. We loved the fact that we could open our window to let the fresh mountain air came in. We loved the property with the pool and most of all that beautiful smell of a woodfire in the foyer was amazing. The staff at the front desk and the restaurant had amazing customer service. We highly recommend this place and looking forward to come back. :)
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was somewhat dated, but very clean and comfortable. Rooftop hot tub is an awesome feature. Lobby is very welcoming, with a wood-burning fireplace that keeps it very cozy. Location is perfect; very short walk along Banff Avenue to the shopping/restaurant section. Reasonable walk to the Cascade Gardens as well. Roam bus stop is right outside.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many good restaurants and shops. The sauna and hot tubs were a delight after a long day of hiking. Friendly staff and a big comfortable suite. We were very happy.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to everywhere. Parking lot was large enough to park at any time. Overall good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was great. The hotel and rooms were clean and had a great ambiance. Would definitely stay here again!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave in the room would have been nice. We had to go to the front desk a couple of times to ask them to heat up some takeout. This is the first hotel we've stayed at where staff waited until late in the afternoon to clean the rooms. We would spend the entire day out and return quite late in the day to find that staff had only just started cleaning rooms. Very inconvenient as we'd have to leave the room again and wait anywhere between 1 and 3 hours for them to get to our room.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town location with easy underground parking,hot tubs on the roof were awesome!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the town, shuttles/public transportation were plentiful. Room was as advertised and staff were kind and helpful.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The hotel’s location was excellent, and the staff were friendly and welcoming throughout our stay. We were a family of four and stayed in a suite, which was spacious and comfortable. The reason I’m giving the room 3 stars is that several pieces of furniture had noticeable stains, and the room could have been cleaner overall. A little more attention to cleanliness and maintenance would make a big difference. The rooftop hot tub and sauna on the fourth floor were a great amenity. The hot tub was extremely hot, but we still enjoyed relaxing there after a day of sightseeing. Free parking at the bottom level was definitely a plus. In addition, you can also wash your clothes. As for the price, Banff is expensive these days, so the cost was about what we expected. Overall, we had a great stay and would consider staying here again.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location with parking. Made walking around town easy and accessible to all restaurants and shops. Rooms are spacious though the first floor inside facing rooms feel a little claustrophobic and not so bright. Would have preferred a higher floor. Some of the staff are amazing and super helpful. While a couple of them seemed a little standoffish. Example- asked for a concierge and the young lady said she was one, but then was unable to answer any basic question about the area, asked her for a map she said she’d have to see if she had one, proceeded to ask her colleague who pulled out a whole stack and gave us one and showed us the entire area.. so you get the point. Some of staff are extremely helpful, while a couple of them not so much. They said we were eligible for an upgrade but then proceeded to not upgrade us as they didn’t have rooms and then asked us for extra money to upgrade us the following day.. which was strange. There was a lovely young lady Jess who served us breakfast and coffee for two mornings. She was always smiling and extremely friendly and nice. However there was another lady working in the restaurant .. who was borderline rude. I had a small cup of yogurt almost finished before I sat down for breakfast.. instead of politely pointing out to leave it outside, she came over to the table from behind me and barked ‘no outside food’. It really was an oversight on my part.. and I felt so insulted I didn’t even finish my breakfast.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty well maintained. Small recommendations to have microwave atleast in all rooms
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming. Room very comfortable and clean Enjoyed watching FIFA games in the restaurant/bar. Breakfast menu excellent. Would stay here again
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Free parking. Very helpful staff. Nice rooftop area with hot tub, sauna, pool and gym. Walkable to most places in town.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Highly recommend.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect! Great service, walking distance to shops & restaurants, beautiful hotel.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. The room was clean, comfortable, and very well maintained. The staff were extremely friendly and patient, answering all of our questions and even helping us recover a t-shirt we had lost through the lost and found. One of my favorite moments was sitting on the balcony, enjoying the peaceful atmosphere of Banff. Another unforgettable experience was relaxing in the rooftop hot tub in the light evening rain, watching clouds drift past the distant mountain peaks. It felt very unique and special. The hotel itself is excellent. Parking downstairs was convenient, and it was easy to walk to nearby supermarkets and shops. We really enjoyed our stay and would highly recommend this place.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
It didn’t feel like luxury in any sense
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the hotel was wonderful! We would recommend it to others.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right in downtown Banff. Beautiful lobby and rooms.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and very close to public transportation.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice restaurant on site. Great rooftop hot tubs.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the heart of Banff to walk to everything. Beautiful hotel, roof hot tub was awesome, & the staff was beyond amazing. I would highly recommend staying here.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal. A block away from where the stores, coffee shops and restaurants begin. Close to local grocery store. Restaurant had good variety for breakfast and dinner. Staff were friendly and a wealth of information.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, great rooms and accommodations
Stayed 1 night in Jun 2026