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Charltons Banff

3.0 star property
Hotel in Banff, near Banff Centre for Arts and Creativity

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Photo gallery for Charltons Banff

Lobby
Terrace/patio
Reception
Exterior
Deluxe Room, 2 Queen Beds, Mountain View | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
513 Banff Ave, Banff, AB, T1L1B4
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Banff Centre for Arts and Creativity
    ‪14 min walk‬

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Room options

View all photos for Kitchenette Suite - Sleeps Four

Kitchenette Suite - Sleeps Four | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Kitchenette Suite - Sleeps Four

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft Fireplace Suite

Loft Fireplace Suite | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Loft Fireplace Suite

8.4 out of 10
Very good
(54 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | View from room

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • 27 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Banff

Located in Uptown District, Charltons Banff is a leisurely stroll from popular sights such as Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. The 65 rooms at this 3-star hotel include coffee makers, LCD TVs, and premium bedding.

What's nearby

  • Banff National Park Information Centre - 12 min walk - 0.7 miles
  • Banff Lake Louise Tourism Bureau - 13 min walk - 0.8 miles
  • Banff Centre for Arts and Creativity - 14 min walk - 0.8 miles
  • Tunnel Mountain - 6 min drive - 0.7 miles
  • Fairmont Banff Springs Bowling Centre - 6 min drive - 1.7 miles

Getting around

  • Banff Station - 16 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬7 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬13 min walk
  • ‪Park Distillery - ‬13 min walk
  • ‪Cedar House Investments Ltd - ‬13 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬14 min walk

About this property

Charltons Banff

Hotel in Banff, near Banff Centre for Arts and Creativity
Guests of Charltons Banff enjoy free WiFi in public areas, free use of bicycles, and a terrace. Self parking is available for CAD 15.70 per night. Front-desk staff can assist with luggage storage and securing valuables. Additional amenities include barbecue grills, a water dispenser, and a fireplace in the lobby.
37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards.
Recreational amenities at the hotel include complimentary bicycles.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Reception

Banff Rocky Mountain Resort

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
8.0 out of 10, Very Good, 2,344 reviews
$368 nightly
The price is $401
Jul 27 - Jul 28
Total includes taxes and fees
Banff Rocky Mountain Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Self parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited onsite parking

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CAD 25 per pet, per night
  • Dogs only
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Frequently asked questions

What's there to do near Charltons Banff?

This hotel is situated in Uptown District, just steps from Victoria Glacier. You'll also find Fairmont Banff Springs Bowling Centre and Upper Hot Springs within a short drive.

Is there parking available at Charltons Banff?

Yes, parking is offered for CAD 15.70 per night with in/out privileges.

Does Charltons Banff feature a casino on the premises?

No, Charltons Banff doesn't have a casino.

Is there an indoor pool at Charltons Banff?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from March 26 2025 until December 31 2025 (subject to change).

What amenities will couples enjoy at Charltons Banff?

Couples staying at this hotel will appreciate amenities like premium bedding and bathrobes as well as a terrace.

Are there hot tubs at Charltons Banff?

No, there isn't a spa tub at this hotel.

Does Charltons Banff have a restaurant with a breakfast menu?

No, Charltons Banff doesn't have a restaurant that serves breakfast.

Does Charltons Banff allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Charltons Banff for a fee of CAD 25 per pet, per night.

Does Charltons Banff have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Charltons Banff?

No, you won't find guestrooms with balconies at Charltons Banff.

Charltons Banff Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1013 reviews
Rating 8 - Good. 319 out of 1013 reviews
Rating 6 - Okay. 146 out of 1013 reviews
Rating 4 - Poor. 67 out of 1013 reviews
Rating 2 - Terrible. 43 out of 1013 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas

Traveled with partner
Liked: Cleanliness
This place was fine. If youre just looking for a decent bed to stay in while you focus on your other activities, this place will do. Decent room, firm but tolerable king bed, nice bathroom, it did the job. Was not super pleased that parking was not included (15 bucks a day), and the pillows were so hard! We didnt mind the pool being closed (which WAS disclosed upon booking). Honestly, a no thrills kind of place that provided a place to stay. It did its job.
Stayed 5 nights in May 2025

4/10 Poor

Lainnee

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was awful. Freezing below and so hot you couldn’t sleep in the loft. Asked for it to be looked at multiple times, nothing was done or offered.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sylvia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but the pillows were awful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fernando

Stayed 4 nights in Mar 2025

8/10 Good

Frecia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Ahmed

Stayed 1 night in Apr 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Cal R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Only dissappointment was received a parking pass but was still required to pay at end of stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, amenities
The hot tub and pool were closed but i was able to have hot baths in the room to soak the old bones.
Stayed 5 nights in Apr 2025

8/10 Good

Mamuka

Stayed 2 nights in Apr 2025

6/10 Okay

Jen

Disliked: Property conditions & facilities
The property and staff were very accommodating. The pool and hot tub were closed for maintenance, which I understand, but that was not on the website or communicated to us at booking. They did provide other options at neighboring sister hotels. They were unable to provide a key card that would work for our room so the first night and the majority of the next day we had to be let in to our room by staff of manager. They were very nice and aware of the inconvenience for both parties involved.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kris

Stayed 4 nights in Apr 2025

8/10 Good

Haley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Nice spacious hotel room. Beds are comfortable and bathroom has lots of counter space.
Stayed 3 nights in Apr 2025

10/10 Excellent

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

shehnaz

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a loft fireplace room 2 weeks prior to make
Stayed 2 nights in Apr 2025

8/10 Good

efren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but when we stay there the pool is close although they give us an option to the other one that they also own and 1 of them is just beside them.. could be better if they just free the parking during lean season cause basically few cars in there..
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Great room. Walking distance to everything. Pool and hot tub were well maintained and clean.
Stayed 3 nights in Mar 2025

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good set up very cool!
Stayed 2 nights in Apr 2025

2/10 Terrible

Charmaine

Disliked: Property conditions & facilities
No pool i called before booking and they said they have a pool
Stayed 1 night in Apr 2025

4/10 Poor

Scot, CALGARY

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at this property many times over the years when in Banff. I like the uniqueness of the loft style rooms and the pool / hot tub / steam room have always been a draw for me. Our room was not ready at check-in time. When we did get into the room, the sofa bed had not been left or made up with any bedding. We were 3 adults and a dog staying in the room. The front desk sent a guy up at 10:00 to put bedding on the sofa bed. He did so, in sheet, blanket sheet order, instead of sheet, sheet, blanket on top order. In the morning, we had to ask the front desk to send up a third set of towels. Upon arrival, all 3 elements of the pool area were closed. We were not advised of this when reserving, nor was it mentioned on the Expedia website. If we knew this was the case, we would have stayed elsewhere. While normally a solid 3 star hotel, they are now trying to compete with the higher grade hotels by charging $15 per night for outdoor parking. I will now cross this hotel off my list of accommodation choices within Banff in the future.
Stayed 2 nights in Mar 2025

8/10 Good

Timothy, Three Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very good, loft suites are difficult to control the temperature as there is no fan or heat on the second floor.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ma christhia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk very accommodating and friendly
Stayed 1 night in Mar 2025

2/10 Terrible

Conor

Traveled with family
Disliked: Amenities
I would not recommend staying at this location. My family booked this hotel for a night. We woke up in the middle of the night with bug bites. There were also black bugs in the bed. We ended up moving to a different hotel in the middle of the night. We have been trying to get a refund from the hotel for over a month now and the manager has been ignoring us. I am extremely disappointed with this hotel and would not recommend staying here.
Stayed 1 night in Mar 2025

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Traveled with family
Liked: Amenities
Do not appreciate paying for parking. I’ve stayed there many times over the years and have never had to pay for parking. It seems unreasonable considering it’s not even indoor heated parking.
Stayed 1 night in Mar 2025

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Flights

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Packages

California