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Banff Caribou Lodge and Spa

3.5 star property
Hotel with a full-service spa, near Tunnel Mountain
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Property entrance
Corner Suite with Spa Bath | Room amenity
Corner Suite with Spa Bath | Living area | Flat-screen TV
Restaurant
Indoor spa tub

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
VIP Access
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(98 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(64 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(40 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(40 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(72 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

About the neighborhood

Banff

Located in Uptown District, Banff Caribou Lodge and Spa is 2.1 mi (3.4 km) from Tunnel Mountain. This 190-room hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 1 min walk - 0.1 miles
  • Banff National Park Information Centre - 12 min walk - 0.7 miles
  • Banff Lake Louise Tourism Bureau - 13 min walk - 0.8 miles
  • Banff Centre for Arts and Creativity - 14 min walk - 0.8 miles

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪The Canadian Brewhouse - ‬13 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬14 min walk

About this property

Banff Caribou Lodge and Spa

Hotel with a full-service spa, near Tunnel Mountain
Guests staying at Banff Caribou Lodge and Spa enjoy access to a full-service spa, a gym, and a sauna. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include free WiFi in public areas, a hot tub, and conference space.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free local calls are other standard amenities.
Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Front of property
Rundlestone Lodge
  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 1,955 reviews
$103 nightly
The price is $112
Dec 15 - Dec 16
Total with taxes and fees
Rundlestone Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Frequently asked questions

Is a free cancellation option available at Banff Caribou Lodge and Spa?

Banff Caribou Lodge and Spa offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Banff Caribou Lodge and Spa?

As of Dec 14, 2025, prices found for a 1-night stay for 2 adults at Banff Caribou Lodge and Spa on Jan 14, 2026 start from $115.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Banff Caribou Lodge and Spa?

This hotel is situated in Uptown District, just steps from Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

Is parking available on site at Banff Caribou Lodge and Spa?

Yes, self parking is offered for free at the hotel.

Is a spa located at Banff Caribou Lodge and Spa?

Red Earth Spa is the hotel's spa and services include couples treatments, massages, mani/pedis, and body treatments.

Does Banff Caribou Lodge and Spa feature a casino on the premises?

No, Banff Caribou Lodge and Spa doesn't have a casino.

Is there an indoor pool at Banff Caribou Lodge and Spa?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What will couples enjoy most about a stay at Banff Caribou Lodge and Spa?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature fireplaces.

Does Banff Caribou Lodge and Spa have a hot tub?

Yes, this hotel has a spa tub.

Does Banff Caribou Lodge and Spa have a restaurant with a breakfast menu?

Yes, Banff Caribou Lodge and Spa serves a full breakfast each morning for a surcharge from its restaurant.

Does Banff Caribou Lodge and Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Banff Caribou Lodge and Spa for a fee of CAD 30 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Banff Caribou Lodge and Spa?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Banff Caribou Lodge and Spa?

Yes, some guestrooms at Banff Caribou Lodge and Spa offer a balcony.

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1611 out of 2962 reviews
Rating 8 - Good. 760 out of 2962 reviews
Rating 6 - Okay. 391 out of 2962 reviews
Rating 4 - Poor. 124 out of 2962 reviews
Rating 2 - Terrible. 76 out of 2962 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property. Everyone went above and beyond to make our stay exceptional! Definitely five stars and will stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was clean for the most part. The bed linens smelled freshly washed. There was a thick layer of grease and dust on the nightstand behind the lamp and all down the wall. The plug in, wall and baseboard behind the nightstand was caked in a thick layer of grease and dirt and dust. It was really disgusting and looked like it hadn’t been cleaned in years. The bus pass was a nice feature and the hot pool was amazing. For the price that we paid, I was disappointed with the level of cleanliness and apparent lazy cleaning of the room.
Stayed 2 nights in Sep 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Gail

Stayed 1 night in Sep 2025

6/10 Okay

John, Calgary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
While the front desk was friendly and very helpful, our room had fairly tattered furniture and was quite small. When we mentioned this to the front desk, they did move us to another room for an increased rate. The elevator was quite cantankerous.. it took us up to our floor, but refused to open the door, heading back to the lobby. On our second try, it bumped, hesitated, then let us out. We’ve stayed here several times previously, but with the way prices have been increasing in Banff, we’ll probably look for accommodations outside the town in the future.
Stayed 2 nights in Sep 2025

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to the downtown area. Public transit just outside the property. You don't need a car, you can walk or hop on the bus. Great restaurants in the area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

6/10 Okay

Carol

Traveled with partner
Liked: Staff & service
I hate to write negative reviews, but we would not stay here again. We were there during a heat wave and we had a 2 story suite with no A/C. We couldn't even sleep upstairs, had to pull out the sofabed and sleep downstairs where the portable air-conditioner was set up by the window. Although the room had some charm, it was very dark with not enough lighting and somewhat antiquated. Also, the elevator was pretty sketchy if more than 2 or 3 people were in it (you wondered if you were going to make it up to the 4th floor). The good things were the onsite parking and restaurant, the staff was friendly, and the ROAM bus pass was nice. The jacuzzi pool was nice but the "workout" room was just enough to say they had one (small with 4 pieces of equipment). Sorry, but there are many better choices.
Portable A/C unit in the tub on the luggage rack because the upstairs was sweltering. Better not to be able to use the bathtub than to sweat all night. Also, they had a little fan on the dresser. They need to update the rooms and add ceiling fans.
Stayed 4 nights in Sep 2025

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean. Room was a bit oddly arranged, but workable.
Stayed 1 night in Aug 2025

6/10 Okay

jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was fine. It was a little further from the shops and restaurants in downtown Banff than I would have liked. The hotel has no air conditioning and our room faced several other rooms, so no airflow when we opened the window. They were really accommodating with the fans when asked but it really just blew around the hot air. They said they were in a heat wave, which isn’t common but it was 85 during the day and our room was 84 degrees. Other than that, it was ok.
Stayed 3 nights in Aug 2025

8/10 Good

Rachael

Liked: Staff & service, amenities, property conditions & facilities
The property is nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this was walkable to town and came with a bus pass to hit top attractions, like the gondola! Great staff, very nice room and amenities! We’d love to visit again!
Stayed 3 nights in Sep 2025

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meriam visit

Good stay. Room was warm due to late heat in Banff but we were able to cool the room by opening the balcony door. I was disappointed in the $22 buffet as the food was good but not very warm.
Stayed 2 nights in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amir, West Vancouver

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time Polite staff Only issue was the shower water pressure!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and very helpful with all our questions. The food was excellent at the hotel restaurant (the Keg) Able to walk everywhere
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emily checked us in and she was excellent at informing us of some available benefits that were not explained or provided when we checked in 3 days ago.
Stayed 1 night in Sep 2025

2/10 Terrible

Ian

Stayed 1 night in Aug 2025

8/10 Good

Darcy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The premium price seems high - everything was okay (except for the pool - not a pool)… but compared to other premium Banff properties was pretty plain.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaushik

Stayed 2 nights in Aug 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Aseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Z

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

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