The room was only cleaned every 3 days. I was not told this until I complained on the 2nd day. We only had one roll of toilet paper. I had to go to the desk to get more. Are hotels cutting back on cleaning rooms to save money?
It was super clean and close to the airport.
Quick easy check in, free well lit parking in the front and room were very clean and nice
They gave us a lift to a different hotel because they didn’t have any dinner service.
Wonderful front desk clerk!! Unfortunately our 4 calls to airport shuttle pick up went unanswered. We had to take a taxi from the airport. All in all a great hotel for our stay.
Very clean and quite.
The room was very relaxing and well furnished
Great experience,wish I could have stayed longer
I wish we had a parking close to the hotel.It seemed unsafe to park outside
Vert good
This stay was okay! 2 towels were wet so we had to go and retrieve dry/new ones from the desk. There was also a substantial spill smear on the wall that my husband wiped down. Maybe some of these things could be overlooked? Oh well! It’s super convenient to stay next to the airport.
Whenever we fly out of Calgary international airport, we stay at Wingate. We appreciate the shuttle to the airport and that we are able to park our vehicle on sight when we are on vacation.
It is close to the airport with free shuttle
The room was only cleaned every 3 days. I was not told this until I complained on the 2nd day. We only had one roll of toilet paper. I had to go to the desk to get more. Are hotels cutting back on cleaning rooms to save money?
Dear Osama,Thank you for taking the time to share your experience with us. We are sorry to learn that your stay was less delightful than expected. We try to maintain the highest standards of service and would love to reconnect so that we may have a complete picture of your experience and improve. We look forward to hear from you soon.
Dear Hyosun,Thank you for staying with us and for taking the time to rate your experience!
It was super clean and close to the airport.
Dear David,Cleanliness is one of our top priorities and it bring me joy to know that we have achieved this during your stay. Likewise, we are delighted that our location was a lovely highlight during your stay. Thank you for your review and it is our hope to serve you again in the near future!
Quick easy check in, free well lit parking in the front and room were very clean and nice
Dear Sonia,Thank you for taking the time to share your feedback with us following the recent stay. We are delighted to hear that you have enjoyed your stay; particularly the level of service provided by the team during check in and our parking lot. Guest satisfaction is of utmost importance to us and we take pride in ensuring our guests leave feeling better than when they arrived. Meanwhile, we certainly look forward to welcoming you and your family back to The Wingate by Wyndham Calgary Airport.
They gave us a lift to a different hotel because they didn’t have any dinner service.
Dear Anne,We are heartened to receive your generous review of your recent experience at Wingate by Wyndham Calgary Airport. Going the extra mile, passionate service and making a positive impact is at the heart of everything we do and we are especially pleased that you felt well-looked after by our team. I am thrilled to know that they go the extra mile to send our guests to Wyndham Gardens for their meal. We look forward to welcoming you back through our doors again soon!
Wonderful front desk clerk!! Unfortunately our 4 calls to airport shuttle pick up went unanswered. We had to take a taxi from the airport. All in all a great hotel for our stay.
Dear Brian,Thank you for your gracious comments and I am heartened to read about your enjoyable stay with us.! Our team endeavors to provide a warm level of service that is synonymous with the Wingate’s signature hospitality, and I’m delighted that we have been able to create an overall enjoyable experience for you I will be sure to share your compliments with everyone on the team.We definitely look forward to welcoming you back and creating more wonderful memories.
Very clean and quite.
Dear Xianjun, Thank you for staying with us and for writing a review. I am delighted to know that you had a great stay with us and you found our hotel very clean and quiet. Cleanliness is our top priority and I am glad that we have achieved this. We look forward in seeing you again next time. Best Regards, Guest Services Wingate by Wyndham Calgary Airport
Dear Rozino,Thank you for sharing your valuable feedback as this is essential in our continuous efforts to improve our service and offerings. As we always endeavor to provide our guests with amazing experiences, we regret to hear that we did not achieve this during your stay and I sincerely apologize for the inconvenience caused. As part of the Wyndham Green Project, we are committed to helping to protect the environment by reducing environmental footprints and operate more efficiently through eco-friendly initiatives. Part of this initiative is to clean the room and change the bed lines every 3 days. That said, we agree that the situation could have been better handled and communicated, and apologize for the inconvenience you experienced.Thank you once again for sharing your concern, it is our hope to serve you better on your next visit.