Limited staff members; when trying to request information about billing they would send me to someone who never answered the phone
the hotel was amazing and the rooftop breakfast was beautiful
Room was fantastic! It was spacious and perfect for a family of four.
I loved the security. I loved how friendly and welcoming the staff was, especially Sonia, who I’ll always remember as having the best customer service on the East Coast. Every employee was friendly, even when they had a full house. Great place to stay!!
Location and access to transportation is great. Friendliness and helpfulness of staff leaves much to be desired.
The hotel is in the heart of Downtown Newark. It is close to the Penn Station with easy access to NYC and other venues around. The room was great and the service staff went above and beyond, especially the breakfast staff. Room service was great and the food was excellent.
Great location and good staff hopefully next time I can spend more time
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