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Hotelcoz All Inclusive

Property class: 3.5

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
A spacious restaurant with tables set for dining, a thatched roof, and a view of the ocean.
Indoor pool, 4 outdoor pools
Reception
Breakfast area

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Chankanaab National Park
    ‪22 min drive‬
  • Place, Chankanaab Beach Adventure Park
    ‪23 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪12 min drive‬

Room options

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, desk, laptop workspace, blackout drapes

Sky Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, desk, laptop workspace, blackout drapes

Premium Sky Top

  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, desk, laptop workspace, blackout drapes

Garden View

  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, desk, laptop workspace, blackout drapes

Balcony Ocean View Guarantee

  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, desk, laptop workspace, blackout drapes

Balcony Athletic Ocean View Guarantee

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Secrets Aura Cozumel - Adults Only - All Inclusive

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  • Pool
  • All inclusive
  • Spa
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7.0 out of 10, Good, 1,183 reviews
$311 nightly
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About the neighborhood

Cozumel

Located in Zona Hotelera Norte within a mile (2 km) of Playa San Juan, Hotelcoz All Inclusive is within a few miles (5 km) of other popular sights such as Maya Heritage Monument. This 251-room, 3.5-star resort has 4 outdoor pools along with a full-service spa and 2 restaurants.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 17 min walk - 0.9 miles
  • Chankanaab National Park - 22 min drive - 10.8 miles
  • Chankanaab Beach Adventure Park - 23 min drive - 11.2 miles
  • Paradise Beach - 29 min drive - 14.7 miles
  • Mr. Sancho's Beach Club - 30 min drive - 15.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Bucano's Beach Club - ‬13 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive

About this property

Hotelcoz All Inclusive

Guests of Hotelcoz All Inclusive have access to a full-service spa, 4 outdoor pools, and an indoor pool. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available on request) for USD 40 per person. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive resort include a children's pool, a gym, and free WiFi in public areas.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, free local calls, and safes are other standard amenities.
An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

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  • Pool
  • All inclusive
  • Spa
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8.0 out of 10, Very good, 1,404 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1979
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: USD 60

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

HotelCoz Top Hotel Cozumel

HotelCoz Top Hotel

HotelCoz Top Cozumel

HotelCoz Top Resort Cozumel

HotelCoz Top Resort

Hotelcoz All Inclusive Resort

Hotelcoz All Inclusive Cozumel

Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Will I find all-inclusive rate plans at Hotelcoz All Inclusive?

Hotelcoz All Inclusive is an all-inclusive resort and rates come with all meals.

Is free cancellation available at Hotelcoz All Inclusive?

Hotelcoz All Inclusive offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see near Hotelcoz All Inclusive?

This resort is situated in Zona Hotelera Norte within a short 16-minute walk of Playa San Juan. You'll also find Cozumel Maritime Terminal and Plaza Punta Langosta within a short drive.

Is there parking available at Hotelcoz All Inclusive?

Yes, self parking is offered for free at the resort. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotelcoz All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, mani/pedis, and body treatments.

Does Hotelcoz All Inclusive include a casino?

No, Hotelcoz All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotelcoz All Inclusive?

Yes, this resort has an indoor pool as well as 4 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 11:00 PM.

What amenities will couples enjoy at Hotelcoz All Inclusive?

This beachfront resort offers plenty of amenities for couples including a beach bar, an ocean-view restaurant, and 4 outdoor pools.

Are there hot tubs at Hotelcoz All Inclusive?

No, this resort doesn't have a spa tub.

Does Hotelcoz All Inclusive have a restaurant that serves breakfast?

Yes, Hotelcoz All Inclusive has 2 restaurants, and serves breakfast for a surcharge.

Does Hotelcoz All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotelcoz All Inclusive.

Are there connecting rooms at Hotelcoz All Inclusive?

Yes, you can book connecting rooms at this resort for your group or family vacation.

What is the closest airport to Hotelcoz All Inclusive?

The closest major airport to Hotelcoz All Inclusive is Cozumel Intl. Airport (CZM), which is 4.1 mi away (11 minutes by car).

Are there rooms with balconies at Hotelcoz All Inclusive?

Yes, every guestroom at Hotelcoz All Inclusive comes with a furnished balcony/patio and some offer ocean and garden views.

Does Hotelcoz All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotelcoz All Inclusive if you plan to say "I do" during your trip.

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 286 reviews
Rating 8 - Good. 90 out of 286 reviews
Rating 6 - Okay. 51 out of 286 reviews
Rating 4 - Poor. 29 out of 286 reviews
Rating 2 - Terrible. 32 out of 286 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Julia

Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Nicole S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very kid friendly and the beach was amazing!
Stayed 8 nights in Feb 2025
Verified review

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing it was great for a laidback vacation.
Verified review

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
We have stayed here many times it’s our go to for all inclusive when we’re not renting a house
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Faron Coty

Liked: Staff & service
Staff was friendly and beach was decent
Stayed 8 nights in Feb 2024
Verified review

10/10 Excellent

Evelyn Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024
Verified review

8/10 Good

Marrisa

Liked: Cleanliness, staff & service, amenities
Great beach for snoring!
Stayed 9 nights in Jun 2024
Verified review

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Aushara Marie

Liked: Cleanliness
Very friendly people!
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

kimberley as

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.
Stayed 14 nights in Apr 2025
Verified review

8/10 Good

Cameron

Liked: Staff & service, amenities
For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities
Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Vivien Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 14 nights in Jan 2025
Verified review

8/10 Good

laurelee Marie

Liked: Cleanliness, staff & service, amenities
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
Stayed 9 nights in Jul 2024
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet getaway beautiful beach service was great food ok wish there would have been entertainment at night but all around nice place
Verified review

10/10 Excellent

Melissa Aguilera

Liked: Cleanliness, staff & service, amenities
Loved the beach area. It is the best one and you can see fishes in the water.
Stayed 6 nights in Jul 2024
Verified review

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Crystal Ann

Liked: Cleanliness, staff & service, property conditions & facilities
All staff friendly and always willing to help you you needed it.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Melody

Liked: Cleanliness, staff & service
Very nice and helpful staff
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Danny T

Liked: Amenities
Very clean hotel…
Stayed 6 nights in Jul 2023
Verified review

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing the water clean and clear the views of the sunsets were beautiful Swim up bars staff was nice
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

David Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.
Stayed 14 nights in Feb 2025
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 6 nights in Feb 2024
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views
Stayed 5 nights in Aug 2023
Verified review

10/10 Excellent

Richard Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is top notch. Staff is very friendly and always out to please.
Stayed 6 nights in Jun 2022

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