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Holiday Inn Gurnee Convention Center

3.0 out of 5.0

Recent guest reviews

The hotel was nice and clean. Staff was pleasant though the guy at the front desk gave me some wrong information that almost cost me my life. I had a really bad stomach virus and was dehydrated, almost fainted, asked the front desk attendant for the closest hospital that was still OPEN, he told me where it was and when I got there it was CLOSED. House keeping "cleaned" our room but left the tray of dirty plates on the table and didn't restock the room of mini shampoos etc. Besides the minor slip-ups, my stay was great. The beds were clean and comfortable. They extended my checkout time an hour later as requested. Lovely inside pool, bar/restaurant within the hotel, other convenient restaurants, stores, shopping center, movie cinema, six flags, etc extremely close by.

Nice room, clean. Nice amenites. Friendly guest services. Excellent housekeeping staff. Prompt services. Easy check~in, check~out.

Staff "smiley" and reserved. Not conversational.

It's about what I expected of a holiday inn. Nothing really all that special about this place. No complaints though.

My general experience with Holiday Inn properties is that they are old and tired: which is also the way the employees portray themselves. This property was completely different. The hotel was clean, the employees very positive and friendly. The room was in good working order--nothing fancy, but clean and comfy. They could use to evaluate some of the amenities (let's face it--3 towels should be 4 when there are 2 people staying 2 bars of soap would be nice, and a shelf in the bathroom to set down your stuff (no counter at all).

Very nice hotel. Comfortable room, nice location around many of dining/shopping/entertainment options. Very nice pool/hot tub! Only thing missing was Queen size beds (instead of double beds), fridge in room, and complimentary coffee/cookies in lobby.

average everything. Nothing that bad, but certainly nothing that great very unmemorable.

Like many of the other family members who traveled for a retirement party we stayed at the Gurnee Holiday Inn Convention Center. It's close to everything in the area with easy access to I-94. The staff was friendly and the hotel was clean and comfortable. Our grandchildren really enjoyed the pool. We will be back the next time we are in the area.

I will recommend this hotel to everyone!! The staff was very kind and friendly. My overall experience was Great!!

I must say that this hotel is very nice as were everyone of the staff with whom I interacted. I have almost nothing bad to say about the hotel, the room I had, nor anything bad about the staff as a whole. Everything was perfect ... until the morning I left. During my stay, I made 4 local phone calls from my room. I did not involve the staff so there should be no labor to be accounted for. The charge was small per call - 35 cents. The total charge was also small. The question is, why were there any charges at all for local calls? It makes me wonder what the charges would have been if labor was involved. That is, what would the cost have been had I asked the staff members call cabs for me? That's right, the calls were to the local cab company for rides since I had no car with me on this trip. Really what would the charges been had someone at the hotel called the cabs for me??? While the rest of what I know abut this hotel seems to be very good, I would only recommend this hotel with the stipulation that you ask about the little things before you do them.

Had a business seminar the next day so I stayed over the prior night after long drive. Got there two hours early, yet the staff found a clean, ready room and let me check in. I really appreciated that. Clean, friendly and great location with plenty of pillows. What else can a tired traveller want. Will stay again.

The hotel itself looked nice, but the room was very bare.

The Good – The hotel location was wonderful – right across the street from the Gurnee Mills Mall. The hotel was not crowded. The Bad & The Ugly – Overall, this place needs a lot of work. Most of the carpet was worn, dirty and stained. Of the 2 elevators near our room, one was out of order, the other was frightening – the ride up and down had very jerky stops; the door didn't want to close, then it didn't want to automatically open when someone was trying to enter the elevator as the door was trying to close. In the room: The mattresses were stained; the chairs in the room were stained and didn't match; the refrigerator was missing, but management resolved that issue (the one they brought, the door didn't close all the way and it was full of frost); there was hair in the bathroom; wall paper was coming off the walls; the air-conditioner was loud and hard to regulate; plaster on the ceiling was coming down (the attempted repair job was terrible, there was paint down the wall, on the picture frame and on the carpet. In the pool area: There were NO towels on the rack. Then, it took 30 minutes to get some towels and they only brought out ~15. Some jets in the hot tub didn't work. In the breakfast eating area: There were cobwebs hanging from the walls and windows; there was exposed rotten wood, the bench seats were stained; it was very dirty. I will NOT stay there again!

The staff was very friendly and helpfull. The rooms were ok. Mine had a large red stain in the carpet, and the tub didn't hold water so baths were out. Also the t.v. had only about 6 channels to choose from. Also only 1 of the elevators worked so it was a bit crowded at times. On the positive side the pool area is open from 5 a.m. till 11 p.m. And it was a good sized pool with hottub. And checkout is at noon rather than 10 or 11 at most places. Also it was very reasonably priced. And great location for a trip to six flags.

Close to shopping and eateries.

breakfast was great, we booked a room with a frig and no frig was in the room when we arrived, we didn't say anthing too late then. Bad part was unattended diapered children in jacuzzi.

The experience was fine. The staff was extremely friendly and helpful. The pool and hot tub area was amazing and I loved the fact that they had a game room (something my son loves but few hotels have anymore). the breakfast was one of the better in the area. The only complaint that I have would be the upkeep of the hotel. There were broken doors and the beds could use some attention. Overall it was a good experience and I would recommend this hotel

Great stay for the price. Enjoyed the lounge.

Overall it was a good choice for since we where going to six flags it wad real convinient for us. [...].

We visited family

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

Full 1 | King 1 | Sleeps 4

Room, Accessible (Roll-In Shower)

King 1 | Sleeps 5

Guest reviews for Holiday Inn Gurnee Convention Center

Everyone (3) Couples (19) Business (8) Family (27) Friends (4) Other (3)
5

lovely hotel

Everyone

The hotel was nice and clean. Staff was pleasant though the guy at the front desk gave me some wrong information that almost cost me my life. I had a really bad stomach virus and was dehydrated, almost fainted, asked the front desk attendant for the closest hospital that was still OPEN, he told me where it was and when I got there it was CLOSED. House keeping "cleaned" our room but left the tray of dirty plates on the table and didn't restock the room of mini shampoos etc. Besides the minor slip-ups, my stay was great. The beds were clean and comfortable. They extended my checkout time an hour later as requested. Lovely inside pool, bar/restaurant within the hotel, other convenient restaurants, stores, shopping center, movie cinema, six flags, etc extremely close by.

By on Aug 5, 2017

3

nice hotel

Everyone

Nice room, clean. Nice amenites. Friendly guest services. Excellent housekeeping staff. Prompt services. Easy check~in, check~out.

By , from utah on Jan 7, 2017

4

convenient location

Everyone

Staff "smiley" and reserved. Not conversational.

By , from wisconsin on Aug 29, 2016

3

about what i expected

Couples

It's about what I expected of a holiday inn. Nothing really all that special about this place. No complaints though.

By on Nov 3, 2015

4

recommend this one!

Couples

My general experience with Holiday Inn properties is that they are old and tired: which is also the way the employees portray themselves. This property was completely different. The hotel was clean, the employees very positive and friendly. The room was in good working order--nothing fancy, but clean and comfy. They could use to evaluate some of the amenities (let's face it--3 towels should be 4 when there are 2 people staying 2 bars of soap would be nice, and a shelf in the bathroom to set down your stuff (no counter at all).

By on Oct 27, 2015

4

pleasant stay - good value!

Families

Very nice hotel. Comfortable room, nice location around many of dining/shopping/entertainment options. Very nice pool/hot tub! Only thing missing was Queen size beds (instead of double beds), fridge in room, and complimentary coffee/cookies in lobby.

By on Sep 1, 2015

3

water park

Families

average everything. Nothing that bad, but certainly nothing that great very unmemorable.

By on Feb 4, 2015

3

major family retirement party

Families

Like many of the other family members who traveled for a retirement party we stayed at the Gurnee Holiday Inn Convention Center. It's close to everything in the area with easy access to I-94. The staff was friendly and the hotel was clean and comfortable. Our grandchildren really enjoyed the pool. We will be back the next time we are in the area.

By on Jun 9, 2014

5

awesome experience

Families

I will recommend this hotel to everyone!! The staff was very kind and friendly. My overall experience was Great!!

By on Mar 18, 2013

4

business trip

BusinessTravelers

I must say that this hotel is very nice as were everyone of the staff with whom I interacted. I have almost nothing bad to say about the hotel, the room I had, nor anything bad about the staff as a whole. Everything was perfect ... until the morning I left. During my stay, I made 4 local phone calls from my room. I did not involve the staff so there should be no labor to be accounted for. The charge was small per call - 35 cents. The total charge was also small. The question is, why were there any charges at all for local calls? It makes me wonder what the charges would have been if labor was involved. That is, what would the cost have been had I asked the staff members call cabs for me? That's right, the calls were to the local cab company for rides since I had no car with me on this trip. Really what would the charges been had someone at the hotel called the cabs for me??? While the rest of what I know abut this hotel seems to be very good, I would only recommend this hotel with the stipulation that you ask about the little things before you do them.

By on Feb 12, 2013