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Recent guest reviews

There was no coffee...never stayed in a hotel with no coffee...no k cups in the room or downstairs, we asked the front desk and he said "no coffee", which is esspecially surprising since it was -4 degrees in Chicago...When we first got to the room the bathroom floor was wet, and they never vacuumed the entire time.

We checked in kind of late ,but lady at front desk was helpful and since it was my birthday she even gave me coupons to eat breakfast for my family the next morning!

It’s ok. Staff are very friendly and will attend to you on time . Freddie was a Godsend. He is definitely exceptional. I was pleased overall.

The hallways were filthy. Dirty dishes, litter, and spilled candy were in the hall on Sunday and remained there when we left Tuesday.

The staff was nice and helpful, the rooms were clean.

Great location and great breakfast. Overall great experience

The hotel was nice and clean. Staff was pleasant though the guy at the front desk gave me some wrong information that almost cost me my life. I had a really bad stomach virus and was dehydrated, almost fainted, asked the front desk attendant for the closest hospital that was still OPEN, he told me where it was and when I got there it was CLOSED. House keeping "cleaned" our room but left the tray of dirty plates on the table and didn't restock the room of mini shampoos etc. Besides the minor slip-ups, my stay was great. The beds were clean and comfortable. They extended my checkout time an hour later as requested. Lovely inside pool, bar/restaurant within the hotel, other convenient restaurants, stores, shopping center, movie cinema, six flags, etc extremely close by.

Nice room, clean. Nice amenites. Friendly guest services. Excellent housekeeping staff. Prompt services. Easy check~in, check~out.

Staff "smiley" and reserved. Not conversational.

It's about what I expected of a holiday inn. Nothing really all that special about this place. No complaints though.

My general experience with Holiday Inn properties is that they are old and tired: which is also the way the employees portray themselves. This property was completely different. The hotel was clean, the employees very positive and friendly. The room was in good working order--nothing fancy, but clean and comfy. They could use to evaluate some of the amenities (let's face it--3 towels should be 4 when there are 2 people staying 2 bars of soap would be nice, and a shelf in the bathroom to set down your stuff (no counter at all).

Very nice hotel. Comfortable room, nice location around many of dining/shopping/entertainment options. Very nice pool/hot tub! Only thing missing was Queen size beds (instead of double beds), fridge in room, and complimentary coffee/cookies in lobby.

average everything. Nothing that bad, but certainly nothing that great very unmemorable.

Like many of the other family members who traveled for a retirement party we stayed at the Gurnee Holiday Inn Convention Center. It's close to everything in the area with easy access to I-94. The staff was friendly and the hotel was clean and comfortable. Our grandchildren really enjoyed the pool. We will be back the next time we are in the area.

I will recommend this hotel to everyone!! The staff was very kind and friendly. My overall experience was Great!!

I must say that this hotel is very nice as were everyone of the staff with whom I interacted. I have almost nothing bad to say about the hotel, the room I had, nor anything bad about the staff as a whole. Everything was perfect ... until the morning I left. During my stay, I made 4 local phone calls from my room. I did not involve the staff so there should be no labor to be accounted for. The charge was small per call - 35 cents. The total charge was also small. The question is, why were there any charges at all for local calls? It makes me wonder what the charges would have been if labor was involved. That is, what would the cost have been had I asked the staff members call cabs for me? That's right, the calls were to the local cab company for rides since I had no car with me on this trip. Really what would the charges been had someone at the hotel called the cabs for me??? While the rest of what I know abut this hotel seems to be very good, I would only recommend this hotel with the stipulation that you ask about the little things before you do them.

Had a business seminar the next day so I stayed over the prior night after long drive. Got there two hours early, yet the staff found a clean, ready room and let me check in. I really appreciated that. Clean, friendly and great location with plenty of pillows. What else can a tired traveller want. Will stay again.

The hotel itself looked nice, but the room was very bare.

The Good – The hotel location was wonderful – right across the street from the Gurnee Mills Mall. The hotel was not crowded. The Bad & The Ugly – Overall, this place needs a lot of work. Most of the carpet was worn, dirty and stained. Of the 2 elevators near our room, one was out of order, the other was frightening – the ride up and down had very jerky stops; the door didn't want to close, then it didn't want to automatically open when someone was trying to enter the elevator as the door was trying to close. In the room: The mattresses were stained; the chairs in the room were stained and didn't match; the refrigerator was missing, but management resolved that issue (the one they brought, the door didn't close all the way and it was full of frost); there was hair in the bathroom; wall paper was coming off the walls; the air-conditioner was loud and hard to regulate; plaster on the ceiling was coming down (the attempted repair job was terrible, there was paint down the wall, on the picture frame and on the carpet. In the pool area: There were NO towels on the rack. Then, it took 30 minutes to get some towels and they only brought out ~15. Some jets in the hot tub didn't work. In the breakfast eating area: There were cobwebs hanging from the walls and windows; there was exposed rotten wood, the bench seats were stained; it was very dirty. I will NOT stay there again!

West Grand Ave Gurnee IL

Hotel highlights

  • Walking distance to Gurnee Mills
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Gurnee Mills is a short stroll from Holiday Inn Gurnee Convention Center, and other popular attractions like Six Flags Great America are within a couple of miles (3 km). This 3-star hotel has 210 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Holiday Inn Gurnee Convention Center's 210 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free newspapers, safes, and phones are also standard.


Property features

At Holiday Inn Gurnee Convention Center, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

1 King Bed | Sleeps 5

Standard Room

1 Double Bed | 1 King Bed | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Gurnee Convention Center

Everyone (5) Couples (19) Business (8) Family (34) Friends (4) Other (3)
2
Family Family

There was no coffee...never stayed in a hotel with no coffee...no k cups in the room or downstairs, we asked the front desk and he said "no coffee", which is esspecially surprising since it was -4 degrees in Chicago...When we first got to the room the bathroom floor was wet, and they never vacuumed the entire time.

By on Feb 17, 2020

4
Family

We checked in kind of late ,but lady at front desk was helpful and since it was my birthday she even gave me coupons to eat breakfast for my family the next morning!

By on Oct 1, 2019

3
Family with small children Family

It’s ok. Staff are very friendly and will attend to you on time . Freddie was a Godsend. He is definitely exceptional. I was pleased overall.

By on Aug 5, 2019

2
Family Family

The hallways were filthy. Dirty dishes, litter, and spilled candy were in the hall on Sunday and remained there when we left Tuesday.

By on Jul 24, 2019

5
Family Family with small children

The staff was nice and helpful, the rooms were clean.

By on Apr 8, 2019

5
Everyone

By on Jan 22, 2019

5
Everyone

Great location and great breakfast. Overall great experience

By , from Princeton, NJ on Nov 26, 2018

5

lovely hotel

Everyone

The hotel was nice and clean. Staff was pleasant though the guy at the front desk gave me some wrong information that almost cost me my life. I had a really bad stomach virus and was dehydrated, almost fainted, asked the front desk attendant for the closest hospital that was still OPEN, he told me where it was and when I got there it was CLOSED. House keeping "cleaned" our room but left the tray of dirty plates on the table and didn't restock the room of mini shampoos etc. Besides the minor slip-ups, my stay was great. The beds were clean and comfortable. They extended my checkout time an hour later as requested. Lovely inside pool, bar/restaurant within the hotel, other convenient restaurants, stores, shopping center, movie cinema, six flags, etc extremely close by.

By on Aug 5, 2017

3

nice hotel

Everyone

Nice room, clean. Nice amenites. Friendly guest services. Excellent housekeeping staff. Prompt services. Easy check~in, check~out.

By , from utah on Jan 7, 2017

4

convenient location

Everyone

Staff "smiley" and reserved. Not conversational.

By , from wisconsin on Aug 29, 2016

Holiday Inn Gurnee Convention Center

6161 West Grand Ave, Gurnee, IL 60031
url importing https://www.orbitz.com/Chicago-Hotels-Holiday-Inn-Gurnee-Convention-Center.h13356-p2.Hotel-Reviews