Disappointed with the hotel staff. When we checked in they said they'll upgrade us, we wound up in a normal smelly room on 7'th floor with an ugly view of the roof tops. Coming from East Bay CA Naperville is already a disappointment. The receptionist he lied about the store products being free. They never refilled the coffee, cream sugar. The staff appeared pretty incompetent, when I asked them for cream the guy disappeared and never came back. Seventh floor (maybe others don't know) smells with marijuana.
The suite sizes are great for a large family. The grab n go breakfast selection was also wonderful. I wish someone would have told us that we had to contact housekeeping if we wanted our room cleaned. The pool could have been cleaner - we noticed large hairballs floating all around. People smoking pot on the premises was an interesting thing to explain to my kids.
Pull out sofa sleeper was broken we had to switch to another room at 11p.m. not happy about that
Very nice location, facility is very clean. Staff was nice.
There is nothing good about this place , Service was bad, no cleaning, no breakfast, staffs were ok
Hotel was fine. Staff was very polite. Quiet. If not doing room cleaning during extended stays, then larger garbage cans are needed in the rooms.
Property was nice, clean. The original room they gave us hadn’t been cleaned yet, but they gave us another right away. There was also a fire alarm. Our floor smelled of smoke and weed, so I’m sure that was the cause. Otherwise we had a pleasant stay. It was quiet and relaxing for the most part.
The hotel was quite neat and clean. The greeter Nina did an amazing job welcoming my family. The entire experience was outstanding. The rooms were spacious. I will be back.
Wireless internet did not work well. I couldnt get my roku connected
The front desk lady ( from Antigua) was exceptionally helpful and personable.
The staff was so friendly and accommodating. The room view was terrible but room was clean
Stayed here with our family for a week. Staff extremely friendly and helpful. Would stay here again
I was put off by the front desk person insisting that all hotels charge $50 upfront for incidentals. I haven't yet had that experience in all of my traveling over the past 15 years of business. The hotel was okay I had staying there before it was a Hilton. They didn't even ask for my Hilton Honors number. Disappointed.
Close to shopping and restaurants. Comfortable beds and linens. Nice to have complimentary cocktails and breakfast.
Located within 2 miles (3 km) of University of Chicago Hospital, Embassy Suites Chicago Naperville is within 3 miles (5 km) of DuPage Children's Museum. This 168-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 168 accommodations afford space to spread out with a separate bedroom, living rooms, and dining areas. Guests can expect to find 42-inch flat-screen TVs with first-run movies and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport Egyptian cotton sheets. MP3 docks, sofa beds, and microwaves are other standard amenities.
Built in 2015, the brand new Embassy Suites Chicago Naperville offers an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.
Disappointed with the hotel staff. When we checked in they said they'll upgrade us, we wound up in a normal smelly room on 7'th floor with an ugly view of the roof tops. Coming from East Bay CA Naperville is already a disappointment. The receptionist he lied about the store products being free. They never refilled the coffee, cream sugar. The staff appeared pretty incompetent, when I asked them for cream the guy disappeared and never came back. Seventh floor (maybe others don't know) smells with marijuana.
The suite sizes are great for a large family. The grab n go breakfast selection was also wonderful. I wish someone would have told us that we had to contact housekeeping if we wanted our room cleaned. The pool could have been cleaner - we noticed large hairballs floating all around. People smoking pot on the premises was an interesting thing to explain to my kids.
Pull out sofa sleeper was broken we had to switch to another room at 11p.m. not happy about that
Hi Robin, Thank you for taking the time to share your experience. We apologize for the broken sofa bed, we hope that if your travels bring you back to Naperville we can offer a better experience.
Very nice location, facility is very clean. Staff was nice.
There is nothing good about this place , Service was bad, no cleaning, no breakfast, staffs were ok
Hotel was fine. Staff was very polite. Quiet. If not doing room cleaning during extended stays, then larger garbage cans are needed in the rooms.
Property was nice, clean. The original room they gave us hadn’t been cleaned yet, but they gave us another right away. There was also a fire alarm. Our floor smelled of smoke and weed, so I’m sure that was the cause. Otherwise we had a pleasant stay. It was quiet and relaxing for the most part.
The hotel was quite neat and clean. The greeter Nina did an amazing job welcoming my family. The entire experience was outstanding. The rooms were spacious. I will be back.
Wireless internet did not work well. I couldnt get my roku connected
Thank you for taking the time to share your experience about your recent stay at our property. We pride ourselves on providing a level of hospitality that surpasses expectations, and what you’ve experienced is not the type of interaction we want our guests to depart with. The conditions that you spoke of are not consistent with our standards, and an investigation has commenced to discover where we may have missed the mark. We want you to know that we hear you, and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future, to experience the growth that your feedback has generated.