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Recent guest reviews

I love my stay wonderful clean well kept nice staff

We got there at noon to check in+qqqqqqq+q qq qq+++qqq 5r3w p

The staff was very nice, but didn't feel safe having my wife stay here alone. Security guard in the lobby, people screaming in their rooms, dogs barking through the walls. Just not a place for a working person to stay. Room smelled like dogs, and seemed like this was a place where people didn't stay for long periods of time, they lived here. This is the 2nd hotel like this in the area. Seems like you need to stay at the Hilton, Sheraton or Marriott to find a decent place to stay. My wife toughed it out, but she said she would never stay there again. But again, the highlight was the staff at the front desk.

Everywhere smelled like cig smoke and pot smoke. Definitely not worth the cost difference to not stay at the motel 6. Also the bed was uncomfortable and the room was awkwardly set up. Should have shelled out a few more dollars and stayed at air bnb

The room was dirty, trash was left didn't think the room had been cleaned, paint peeling tile badly chipped, this place needs a renovation big time, should be advising people of the status of their rooms - terrible.

Evening front desk staff was friendly and helpful

While the price was cheap, the stay was pretty awful. Horrible smells throughout the building (we thought it was overcooked cabbage or something, but a long-term tenant said it was someone smoking "skunk weed"), a lack of towels and linens (the frantic single front desk person was rarely there at night, trying to do laundry elsewhere and ignoring calls), a broken and extremely uncomfortable pull-out sofa in the room, torn vinyl tiles in the shower, a broken elevator that people got stuck in, and the skimpiest "continental breakfast" I've ever had. I would never stay there again.

We arrived at the hotel before late check-in time cutoff and our room was gone!

Nice place to stay.... decent rooms good price... Close enough to resturants and other places to visit....

Room was dingy and dirty. Disgusting. Floor and carpet were sticky I never took my shoes off. Toilet gross. Dark pubic hair all over wall of shower when I went in first time.

Clean room, friendly staff, all you wpuld expect from a hotel

Great value for our stay. The staff particularly Michelle were great,

I am grading on a curve but if you need a place to sleep in a good location it’s hard to beat this Extended Stay. No amenities but the tv worksthe room is clean and the water pressure/temp is just right.

Rooms smells really bad. Everything is broken inside the room. We first got into a room where the closer door and hair dryer broken with nasty smell, complained abt it got another room where phone was broken with smoking smell in non smoking room

I had a wonderful experience at this lovely hotel.

Our first room had a non-working refrigerator; had to switch rooms after getting unpacked. The entire hotel needed maintenance. Air fresheners might help. Just overall seemed dirty and not well maintained. I had to ask for literally everything...kitchen pots/pans, utensils, dishes, dish soap, more towels, toaster.

Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom sink was gross with guck corroded in it. A bit of a contrast b On a positive note coffee was good and the woman at the front desk in the morning was very upbeat and cheerful. I liked her!

Centre Point Cir Naperville IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Suites Chicago Naperville East is located within a few miles (5 km) of University of Chicago Hospital and DuPage Children's Museum. This 136-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 136 rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

At Extended Stay America Suites Chicago Naperville East, guests have access to free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America Suites Chicago Naperville East

Everyone (18) Business (15) Couples (11) Family (7) Other (9) Friends (2)
5
Partner Couples

I love my stay wonderful clean well kept nice staff

By on Sep 8, 2021

Review comment responded on Sep 10, 2021

Mickiea, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

1
Everyone

By on Aug 28, 2021

1
Everyone

By on Aug 22, 2021

1
Family Friends

We got there at noon to check in+qqqqqqq+q qq qq+++qqq 5r3w p

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

2
Business Business

The staff was very nice, but didn't feel safe having my wife stay here alone. Security guard in the lobby, people screaming in their rooms, dogs barking through the walls. Just not a place for a working person to stay. Room smelled like dogs, and seemed like this was a place where people didn't stay for long periods of time, they lived here. This is the 2nd hotel like this in the area. Seems like you need to stay at the Hilton, Sheraton or Marriott to find a decent place to stay. My wife toughed it out, but she said she would never stay there again. But again, the highlight was the staff at the front desk.

By on Jul 4, 2019

Review comment responded on Jul 5, 2019

Thank you for the feedback. We are sorry you did not felt completely secure at times and regret your stay was not a pleasant one. Please know our top priority is the safety and security of our guests and our employees. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

3
Everyone

By on Dec 17, 2018

Review comment responded on Dec 18, 2018

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

2
Everyone

Everywhere smelled like cig smoke and pot smoke. Definitely not worth the cost difference to not stay at the motel 6. Also the bed was uncomfortable and the room was awkwardly set up. Should have shelled out a few more dollars and stayed at air bnb

By on Sep 24, 2018

2

very dirty hotel - time for a renovation

Everyone

The room was dirty, trash was left didn't think the room had been cleaned, paint peeling tile badly chipped, this place needs a renovation big time, should be advising people of the status of their rooms - terrible.

By on Aug 31, 2018

Review comment responded on Sep 1, 2018

Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Your feedback is shared with our housekeeping team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

4
Everyone

Evening front desk staff was friendly and helpful

By on Aug 22, 2018

Review comment responded on Aug 23, 2018

Thank you for reviewing your stay at Extended Stay America. We’re glad to know you were impressed with the service provided by our excellent staff and that overall you enjoyed your time with us. On behalf of everyone here, we invite you to stay with us again the next time you visit Naperville. Sincerely, Hotel Management

2
Everyone

While the price was cheap, the stay was pretty awful. Horrible smells throughout the building (we thought it was overcooked cabbage or something, but a long-term tenant said it was someone smoking "skunk weed"), a lack of towels and linens (the frantic single front desk person was rarely there at night, trying to do laundry elsewhere and ignoring calls), a broken and extremely uncomfortable pull-out sofa in the room, torn vinyl tiles in the shower, a broken elevator that people got stuck in, and the skimpiest "continental breakfast" I've ever had. I would never stay there again.

By on Jul 23, 2018

Review comment responded on Jul 27, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Extended Stay America Suites Chicago Naperville East

1827 Centre Point Cir, Naperville, IL 60563
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