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Best Western Naperville Inn

2.5 out of 5.0

Recent guest reviews

This is the third time we have stayed here in 25 months. They have updated everything since we first stayed here 2016. It is also nice to see the same staff faces now that we have been there three times. We will stay again. Shower head puts out plenty of water. Fridge and microwave work well. Bed and pillows are comfortable. Parking is close to the door even when the lot is quite full. One of the outer front doors obviously needs replacing. Breakfast is delicious.

The quilts are those brown blankets like motel 6, not white ones.

Clean, modern, convenient. Excellent value. Safe area. Many nicer restaurants. No complaints.

Building was very dated. Lock on back door didn't work. Room small and bathroom counter tiny. Had to go outside building through front door to lobby to get ice. Location was not a quiet area. Breakfast selection limited.

Pillows are the worst, leaky plumbing, cheap furniture, noisy refrigerator

It was good. The hotel is located close to the businesses and restaurants in the area.

Close main city street arteries; close to excellent restaurants (Cooper's Hawk); quiet and safe neighborhood; comfortable bedding; elevators clean; outside area clean and manicured.

The hotel is clean and comfortable. We enjoy the free breakfast included in the price. We are repeat visitors.

Value for money,nice location,ample parking,good breakfast

The hotel was well maintained, and the common areas seem to have been recently updated. The hotels rooms were fairly standard, but were clean and had everything you would need. No complaints.

The hotel was basically a place to to sleep .the beds are comfortable.

No issues, breakfast could use larger variety. I got what I paid for, nothing much else to say.

Very helpful staff, although we arrived in the middle of the night we were greeted warmly and roomed within minutes. The breakfast was above average and the common rooms were very clean. Will definitely stay here again when visiting our son at college.

Very good overall. Breakfest was very good. Exercise room OK, but elliptical was broken

The best western was absolutely perfect for my overnight stay.

We needed a room to rest for the night it was just what we needed at the right price. It would be nice if they served breakfast starting at 6:00 am on the weekends too, as we had to leave before we could eat.

I only stayed one night at this hotel, and it served the purpose. I would recommend it.

We stayed here to visit family and the hotel was comfortable and in a great location.

Great time in Naperville. We have stayed in Best Westerns recently in Green Bay and were surprised at the age of this particular building. Although some updates have been made and our room was nice the rest of the hotel needed some work. The elevator jerked every time it stopped. Our room was cleaned the first day, the towels were taken but not a single clean towel was replaced. I needed to hunt someone down who immediately brought us towels. But that's another thing in all other hotels even though there were only two of us we got 3 bath towels, not here. Also, got the shampoo/conditioner combo but no lotion. Just a little lacking in the amenities.

BEST WESTERN Naperville Inn is meet my expectations. It was a great stay and front desk told me all the directions. Since it is close to a mall, you can find about anything. The early breakfast was great also. When I was booking, the only one avaliable room is smoking. If it was not, that will be perfect.

1617 Naperville Wheaton Rd Naperville IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Best Western Naperville Inn places you within a few miles (5 km) of DuPage Children's Museum and Saints Peter and Paul Catholic Church. This hotel has 102 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Sea Lion Aquatic Park and Naper Settlement Museum are also close to this Naperville hotel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.


Rooms

All of Best Western Naperville Inn's 102 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 37-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.


Property features

At Best Western Naperville Inn, guests have access to a fitness center, free WiFi in public areas, and a meeting room. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 3

Guest reviews for Best Western Naperville Inn

Everyone (13) Couples (21) Business (15) Family (26) Other (19) Friends (7)
5

nice clean hotel at a nice price.

Everyone

This is the third time we have stayed here in 25 months. They have updated everything since we first stayed here 2016. It is also nice to see the same staff faces now that we have been there three times. We will stay again. Shower head puts out plenty of water. Fridge and microwave work well. Bed and pillows are comfortable. Parking is close to the door even when the lot is quite full. One of the outer front doors obviously needs replacing. Breakfast is delicious.

By , from West of Milwaukee on Jan 4, 2018

Review comment responded on Jan 5, 2018

Thank you so much for staying with us. I appreciate you had a good stay. Just an FYI I am working with our cable provider to provide us with a channel guide, hopefully this will be done soon.

2

below average bw standards

Everyone

The quilts are those brown blankets like motel 6, not white ones.

By , from columbia mo on Jan 4, 2018

Review comment responded on Jan 7, 2018

I appreciate that you've taken the time to bring this to our attention. We truly value the feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

5

excellent experience

Everyone

Clean, modern, convenient. Excellent value. Safe area. Many nicer restaurants. No complaints.

By , from illinois on Dec 1, 2017

Review comment responded on Dec 4, 2017

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2

low price low quality

Everyone

Building was very dated. Lock on back door didn't work. Room small and bathroom counter tiny. Had to go outside building through front door to lobby to get ice. Location was not a quiet area. Breakfast selection limited.

By on Sep 27, 2017

Review comment responded on Oct 2, 2017

I am so surprised to hear about your disappointment. We have recently renovated our property from the floor to ceiling! Our common areas to our sleeping rooms! We are very proud of the modern look and the great hospitality that we have to our guests. I think you either have the wrong hotel, or you are angry about something that you didn't list, because you can not say the things that you have about our beautiful property. They simply aren't true!

2

hardest pillows known to man

Everyone

Pillows are the worst, leaky plumbing, cheap furniture, noisy refrigerator

By , from california on Sep 16, 2017

Review comment responded on Sep 18, 2017

WOW! I am not sure which hotel you were staying at, but it could not be ours! We have recently completed an entire hotel renovation and we have everything NEW! I am sorry that you had that experince at whatever other hotel you were at!! Here we have new Serta Sleeper Mattresses and pillow that many people have asked where they can buy them! The furniture is all brand new and we are very proud of our property! As you can see by our other reviews we are rated very high! I hope that you get this straightened out!

4
Everyone

It was good. The hotel is located close to the businesses and restaurants in the area.

By on Sep 2, 2017

Review comment responded on Sep 5, 2017

Thank You for your review. We are so happy to be centrally located to the many restaurants in the area. Many within walking distance. From fast food to fine dining.

4

good value

Everyone

Close main city street arteries; close to excellent restaurants (Cooper's Hawk); quiet and safe neighborhood; comfortable bedding; elevators clean; outside area clean and manicured.

By on Apr 21, 2017

Review comment responded on Apr 30, 2017

I am glad that we provided convenience to you during your stay with us. It is heartwarming that we were able to suffice your accommodation needs following your stay. We will do our best to make your next visit a better experience. We look forward to serving you again. Kind regards.

4

clean and comfortable hotel, good free breakfast.

Everyone

The hotel is clean and comfortable. We enjoy the free breakfast included in the price. We are repeat visitors.

By , from Denver, CO on Mar 18, 2017

Review comment responded on Mar 20, 2017

Thank You Edith! We really value our customers and we always say that repeat customers are the best, because we are doing something right, to bring you back!

5
Everyone

Value for money,nice location,ample parking,good breakfast

By on Feb 24, 2017

Review comment responded on Feb 27, 2017

Thank You for your review! You covered all bases!

3

good location in naperville

Everyone
Lots of pillows The bath mat folded into a boat was a unexpected touch.

The hotel was well maintained, and the common areas seem to have been recently updated. The hotels rooms were fairly standard, but were clean and had everything you would need. No complaints.

By , from Illinois on Jul 2, 2016

Review comment responded on Sep 13, 2016

Skippy, So wonderful to hear form you and thank you for taking the time to share your review and rating. We are happy the room was up to your standards of comfort, and you enjoyed your stay. Thank you for choosing to stay with us and we hope to see you again soon.