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Country Inn & Suites By Carlson, O'Hare South

3.0 out of 5.0

Recent guest reviews

This place dose not look like the photos It's advertising And it's a building site I wouldn't have stayed here if I knew that

I spent just one night with my family. The room was comfortable. We chose this hotel because of the parking situation where we could leave the vehicle for a couple of days (for a cost) when we flew out of town. Just a note - this hotel is a little further off than I expected. Also they pick up only hourly so if you miss the pickup from hotel/airport you will end up waiting for an hour. With little kids this caused a bit of an inconvenience. That said nice hotel and would probably stay again if I am flying for a few days from OHare.

Repeated misinformation and confusion given from the hotel caused my girlfriend and I to wait nearly an hour and a half for the shuttle at the airport. When it did arrive we were surprised to see simply a white van with printed paper signs taped to the windows displaying the hotel name. It was questionable at best. More confusion occurred between the driver and the front desk as they talked on speaker phone trying to figure out who else needed to be picked up. Upon checking in the front desk employee was very sick, coughing and sniffling while touching my credit card and room key. I’m not a germaphobe but it was gross. We proceeded to the elevator and found and empty condom box on the floor inside. The next morning as we waited for our Uber in the lobby(not chancing their “shuttle” again), the front desk person walk past us twice without a word. They didn’t ask about checking out, ask us about our stay, or even a “good morning”.

Room was nice left stranded for two hours at the airport manager was supposed to call me back and never did dropped me and my daughter off at the end of the parking lot to carry luggage to my car don't recommend if you are using there shuttle service

I expect a standard of comfort and quality staying at a Country Inn and Suites. I've stayed at many of them over the years and this location falls well below the experience I've had at all other Country Inn & Suites I've visited. In all regards. The staff was nice and did they best they could with what they had. The food was nearly inedible. The shuttle car to the airport was nearly falling apart and filthy. I could go on but it's a waste of time – I will never stay at a Country Inn and Suites again.

Great place, great breakfast, great service, I will definitely stay there next time

Friendly front desk could use extra help at busy times, friendly staff. Room was clean and beds were comfortable. Good night stay. Can't comment on breakfast because had to get to airport. Great airport shuttle.

A rude staff cobined with a dirty environment. I do not recommend if you expect a decent stay.

Totally different from my expectation. The picture shown in the internet was not the hotel I stayed. Disappointed as they used other hotel’s picture.

It is safe and transportation easy to fined good food

Morning staff were super helpful and courteous. Lupe and the morning driver made are stay feel like home. Breakfast was good and can't complain because I eat every morning during my stay:) I loved the waffles! The night staff were not as helpful or friendly:( overall, I have no complain!

close to the airport, shuttle available, very helpful staff.

The hotel was nice but the walls were thin and I could here the music of the room next to me all night. Didn't get much sleep.

Floors were really dirty in the room. Seemed dusty. Couldn't walk around with socks on because of how fast they got dirty.

Room very basic, no security box. The breakfast, have better ones in another hotel chains.

Great breakfast Comfortable room Close to airport with shuttle

Breakfast is good. Airport is close to hotel. Clean and comfortable rooms

We were taking a trip to Chicago for my daughters 10th birthday. We wanted a pool with fridge in the room. This one had it all and for the price we needed. It was super easy to find and even though there is construction going on the staff was professional.

Booked this hotel last minute due to a change in my travel plans. This is located near food and conveince shops. Pool and hot tub were a nice added bonus, hot breakfast in the morning was nice.

I checked in late in the evening with about a dozen people from O'hare. The parking lot was gravel due to new construction. There was only one person at the desk, so it took awhile to get checked in. My key didn't work getting into my room, so after 2 tries, the employee tried it with his master key and it didn't work, so he assigned me another room. The hotel and rooms were old and and well used, but clean.

777 East Grand Avenue Bensenville IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Country Inn & Suites by Radisson, Chicago O'Hare South, IL is located within a 15-minute drive of Cernan Earth and Space Center and Donald E. Stephens Convention Center. This 3-star hotel has 92 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's near the airport and also within a 20-minute drive of Brookfield Zoo.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 9:30 AM.


Rooms

All 92 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers. Free local calls, ironing boards, and desks are also available.


Property features

Guests of Country Inn & Suites by Radisson, Chicago O'Hare South, IL have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking (Guest)

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking (1 bedroom)

King 1 | Sleeps 4

Suite, Multiple Beds, Accessible, Non Smoking (1 bedroom)

Queen 2 | Sleeps 5

Suite, 1 King Bed, Accessible, Non Smoking (1 bedroom)

King 1 | Sleeps 4

Guest reviews for Country Inn & Suites by Radisson

Everyone (69) Couples (14) Business (12) Family (31) Other (5) Friends (4)
2

not like in the photos

Everyone

This place dose not look like the photos It's advertising And it's a building site I wouldn't have stayed here if I knew that

By on Jan 15, 2018

4

decent hotel for just spending a night

Families

I spent just one night with my family. The room was comfortable. We chose this hotel because of the parking situation where we could leave the vehicle for a couple of days (for a cost) when we flew out of town. Just a note - this hotel is a little further off than I expected. Also they pick up only hourly so if you miss the pickup from hotel/airport you will end up waiting for an hour. With little kids this caused a bit of an inconvenience. That said nice hotel and would probably stay again if I am flying for a few days from OHare.

By , from Madison, WI on Dec 6, 2017

2

at least it gave us a good story...

Everyone

Repeated misinformation and confusion given from the hotel caused my girlfriend and I to wait nearly an hour and a half for the shuttle at the airport. When it did arrive we were surprised to see simply a white van with printed paper signs taped to the windows displaying the hotel name. It was questionable at best. More confusion occurred between the driver and the front desk as they talked on speaker phone trying to figure out who else needed to be picked up. Upon checking in the front desk employee was very sick, coughing and sniffling while touching my credit card and room key. I’m not a germaphobe but it was gross. We proceeded to the elevator and found and empty condom box on the floor inside. The next morning as we waited for our Uber in the lobby(not chancing their “shuttle” again), the front desk person walk past us twice without a word. They didn’t ask about checking out, ask us about our stay, or even a “good morning”.

By on Nov 30, 2017

Review comment responded on Dec 6, 2017

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

2

left stranded

Everyone

Room was nice left stranded for two hours at the airport manager was supposed to call me back and never did dropped me and my daughter off at the end of the parking lot to carry luggage to my car don't recommend if you are using there shuttle service

By , from Davenport Iowa on Nov 28, 2017

Review comment responded on Nov 30, 2017

We apologize for the disappointing service you received from our staff. We appreciate you bringing this matter to our attention. We are truly sorry for this incident . We will do better

2

this hotel is dirty and falling apart

Everyone

I expect a standard of comfort and quality staying at a Country Inn and Suites. I've stayed at many of them over the years and this location falls well below the experience I've had at all other Country Inn & Suites I've visited. In all regards. The staff was nice and did they best they could with what they had. The food was nearly inedible. The shuttle car to the airport was nearly falling apart and filthy. I could go on but it's a waste of time – I will never stay at a Country Inn and Suites again.

By on Nov 22, 2017

Review comment responded on Nov 27, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

5
Everyone

Great place, great breakfast, great service, I will definitely stay there next time

By on Nov 20, 2017

3

nice hotel with free airport shuttle

Everyone

Friendly front desk could use extra help at busy times, friendly staff. Room was clean and beds were comfortable. Good night stay. Can't comment on breakfast because had to get to airport. Great airport shuttle.

By , from Jax. Fl on Oct 20, 2017

2

rude staff

Everyone

A rude staff cobined with a dirty environment. I do not recommend if you expect a decent stay.

By on Oct 15, 2017

Review comment responded on Oct 17, 2017

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. we will make sure everyone is doing the carlson procedures.

1

dissatisfied

Everyone

Totally different from my expectation. The picture shown in the internet was not the hotel I stayed. Disappointed as they used other hotel’s picture.

By , from south korea on Oct 15, 2017

Review comment responded on Oct 17, 2017

Thank you for taking the time to write your review. We appreciate you bringing this matter to our attention. we will make sure to update our pictures.

5
Everyone

It is safe and transportation easy to fined good food

By on Oct 14, 2017