Room was nice, service was nice, but when I got there the room was not ready, and then the fridge did not work, had to ask, it was dirty, and the ice machine did not work. The girl Brooke was really nice, she helped with the fridge and the tv and she checked me out, the check in girl was nice but did not know what she was doing, I asked her if I had reward and she said no, but asked Brooke goes yes.
Clean, easy on the eye, kind & easy staff, hot water.
There was a kind of smell in the room when we entered after checkin. Also, the water was leaking out of the bathtub while having bath. I would also recommend another dustbin in the bathroom as well.
Renovations (painting on the outside) going on making much of parking lot near the back entrance unusable....
I enjoyed my stay clean property and staff was very friendly. My only dislike was at the store the prices were very high. Other than that great place id recommend staying there!!!
We had great service at the front desk. The lobby was really pretty and very clean. Then we got to our room and it was so smelly. My husband thought it smelled like cat pee. But we decided to deal with it since we were only staying one night and leaving really early in the morning to catch a flight. In the middle of the night there was a huge confrontation in the room next door that's spilled into the hallway. The police were called and yelling and screaming and banging went on for hours. So our decision to stay at a hotel close to the airport so we could get more sleep before our really early flight backfired on us. We believe that they eventually kicked out the people who were fighting but it should not have taken hours to make that happen. I'm sure we were not the only ones who got no sleep that night. I plan to contact Marriott about this experience.
We enjoyed the pool and spa. The view from the hot tub to the courtyard with the full wall of windows was beautiful in the morning. Sadly, there were many sections of the hallways and common spaces in poor repair such as base trim falling off in many areas. The towels in the rooms were very thin and scratchy. The beds were double, not queen. For a Marriott hotel, we we're slightly disappointed.
The pool was clean. The staff were friendly and helpful
I liked that I could watch Netflix and YouTube in my room. 1st time I've been in a hotel that offered that feature on the tv.
Nice staff / specially night sift manager was good and helpful.. food area specially in morning need more help ..
Very friendly and helpful staff! Clean and quiet rooms and comfortable beds.
Clean. Great food in their Bistro. Food was delicious.
Front desk staff very friendly and helpful. The French toast at the cafe was outstanding
Good rooms, the room which i stayed was on ground floor nice & warm.. enjoyed the Snow fall from my room Friendly and supportive staff
Great lobby! So many areas to visit with friends & family
I arrived and the host was great!! Nice place to stay! Had no issues at all!
Staff was very nice. They were very helpful and made my stay there very comfortable.
Courtyard by Marriott Chicago Wood Dale is located within a few miles (5 km) of Rainbow Falls Waterpark and Ned Brown Forest Preserve. This 147-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
All 147 rooms feature coffee makers, free newspapers, and safes. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.
At Courtyard by Marriott Chicago Wood Dale, guests enjoy an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Room was nice, service was nice, but when I got there the room was not ready, and then the fridge did not work, had to ask, it was dirty, and the ice machine did not work. The girl Brooke was really nice, she helped with the fridge and the tv and she checked me out, the check in girl was nice but did not know what she was doing, I asked her if I had reward and she said no, but asked Brooke goes yes.
Greetings, Thank you so much for staying at the Courtyard in Wood Dale. We apologize that some of the services weren't working upon your arrival. I am glad we were able to resolve those problems for you, and i also appreciate the kind words for our staff members. I know the individual at check in was newer so we appreciate your patience while we are learning. We hope you stay with us again soon. Best wishes,
Clean, easy on the eye, kind & easy staff, hot water.
Thank you for the great response and staying with us please come back again soon Stephen
There was a kind of smell in the room when we entered after checkin. Also, the water was leaking out of the bathtub while having bath. I would also recommend another dustbin in the bathroom as well.
Thank you for staying with us. Please accept my apologies for the problem please tell the front desk so we can make any repairs. You have posted this as anonymous. Please come back again soon Stephen gm
Renovations (painting on the outside) going on making much of parking lot near the back entrance unusable....
Thank you for staying with us please accept our apologies the painting the rear of the building is completed and the last will be completed this week an yes we have lots of parking. Stephen GM
I enjoyed my stay clean property and staff was very friendly. My only dislike was at the store the prices were very high. Other than that great place id recommend staying there!!!
Thank you for the great response please come back again soon Stephen Gm
We had great service at the front desk. The lobby was really pretty and very clean. Then we got to our room and it was so smelly. My husband thought it smelled like cat pee. But we decided to deal with it since we were only staying one night and leaving really early in the morning to catch a flight. In the middle of the night there was a huge confrontation in the room next door that's spilled into the hallway. The police were called and yelling and screaming and banging went on for hours. So our decision to stay at a hotel close to the airport so we could get more sleep before our really early flight backfired on us. We believe that they eventually kicked out the people who were fighting but it should not have taken hours to make that happen. I'm sure we were not the only ones who got no sleep that night. I plan to contact Marriott about this experience.
Thank you for staying with us please except our apologies for the excessive noise brought on from other guest fighting once this was brought to our attention we extricated the guest immediately This is a rarity and never happens at our location but you can never control what other people do we can only respond and keep our standards intact so the other guest will not be inconvenienced Please come back and see us again give us another opportunity to why are you with great customer service Stephen GM
Thank you for staying with us please come back again soon
We enjoyed the pool and spa. The view from the hot tub to the courtyard with the full wall of windows was beautiful in the morning. Sadly, there were many sections of the hallways and common spaces in poor repair such as base trim falling off in many areas. The towels in the rooms were very thin and scratchy. The beds were double, not queen. For a Marriott hotel, we we're slightly disappointed.
Thank you for staying with please accept my apologies for any inconvenience We are always striving to improve our property with up grades. the area you noticed was on the first floor were we are doing construction to upgrade our New health & fitness center Please come back and give us another chance to wow you Stephen GM
The pool was clean. The staff were friendly and helpful
WOW thank you for the great response and staying with us Please come back and see us again Stephen GM
We are sorry to hear that your experience wasn't what you had hoped for. If you would give us a call we would love to hear more about the circumstances. regards,