Dirty no tissue in restroom, no clean towels, old carpets
Stained bath towels. Cracked and ripped furniture. Most importantly bed was clean.
This place was so run down and just overall not good! Our room and the whole place including the lobby had a lingering smell of smoke even though we had a smoke free room. Our sheets on the bed had mutiple different stains. Mostly everything in the room just felt dirty. Also on our first night our toilet wasn't working and wouldn't flush so when we called and made the front desk aware they told us to go downstairs to their desk and get a plunger from them instead of either sending someone to come fix it or moving us to another room, that's just ridiculous. On top of that when I first got into the room the shower was dripping so I went in to make sure the knob was tighten all the way and when I turned the knob and let go it fell off! I wasn't securely attached at all. It was just placed on there and it easily and always fell off. Overall it was just not a good experience and not worth the money I paid at all!
Worst place I ever stayed poor cleaning and maintainance of the facilities
The breakfast was fairly okay :( The elevator needs to be clean. The person at the front desk isn't cordial at all, kind of rude.
I don’t want to comment anything but I don’t recommend the hotel to my friends.
They gave a very small room which is nowhere as per the online pics. Then they demanded extra price for bigger room (which they Adv for my paid rate)..looks like these are their regular tactics. Very poor, old dated amenities l, fixtures.
The first room we were given smelled like urine. So we went back to the front desk and asked for another room. The next room smelled pretty much the same and very musty. Mind you both rooms were checked by the staff prior to giving us the key. We didn’t want the hassle of changing places and wanted to give the room a chance to air out. We kept the window open and used the coffee bag to help with the smell while we went to see the city. We came back late at night and it still smelled the same. We were too tired to find another place since we had an early flight the next day. We ended up sleeping covering our faces with our clothes. The sheets looked dirty as well as the towels. This place needs major deep cleaning as well as room renovations. I would definitely not recommend this place to anyone. I’ve stayed at other places before and this is by far the worse!
No hot water. Mention to staff and said “ keep it running and it will come on.” It didn’t. Stay was prepaid and couldn’t get money back.Left after two days out of four.
The room we were in was small, but did just fine for what we needed for a one night stay. Check in was very easy,so that was a plus. However, we were in a smoking room and there was not ashtray in the room at all. The telephone next to the bed was not connected to the wall at all, so there was no way to call the front desk or call for food delivery etc. There was a couple in the room right next to us who were screaming, slamming their door constantly, shoving things around the room, etc. This went on from 10pm to 4:30am. In that timeframe, twice we walked down to the front desk and complained about it. The first time the guy at the front desk went up and told them to keep it down. The second time he said he was going to but didn't. Finally at 4:30am the woman was screaming and it spunded like things were being thrown across the room at the walls, so we called the police for a noise disturbance and also to make sure there was nothing violent going on. All in all,it was a less than average stay.
Property is well maintained for the price. Really appreciate the management.
It is what I pay for. I did not expect to be 5 star hotel of course. Place is worn and nothing special about it. But I must say though the advertising picture fooled me I gave that, but there are barkwrs out there. 🙂 watch out!
Everything was ok. Didnt have much of a breakfast selection. Staff was always gone. Got charged more when I arrived and said I booked through Expedia
Overall a fair value. Only real downsides were distance to decent Restaurants and mediocrity of continental breakfast.
Howard Johnson Hotel & Suites by Wyndham Elk Grove Village is located within a few miles (5 km) of Ned Brown Forest Preserve and Rainbow Falls Waterpark. This 47-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is served each morning from 6 AM to 9 AM.
All 47 rooms feature coffee makers, free newspapers, and free local calls. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers, safes, and ironing boards are also standard.
Howard Johnson Hotel & Suites by Wyndham Elk Grove Village features a fitness center, free WiFi in public areas, and a meeting room. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, express check-in, and free newspapers.
Dirty no tissue in restroom, no clean towels, old carpets
Stained bath towels. Cracked and ripped furniture. Most importantly bed was clean.
thank you for you review we will be address your concerns
thank you for review
thank you for staying with us
This place was so run down and just overall not good! Our room and the whole place including the lobby had a lingering smell of smoke even though we had a smoke free room. Our sheets on the bed had mutiple different stains. Mostly everything in the room just felt dirty. Also on our first night our toilet wasn't working and wouldn't flush so when we called and made the front desk aware they told us to go downstairs to their desk and get a plunger from them instead of either sending someone to come fix it or moving us to another room, that's just ridiculous. On top of that when I first got into the room the shower was dripping so I went in to make sure the knob was tighten all the way and when I turned the knob and let go it fell off! I wasn't securely attached at all. It was just placed on there and it easily and always fell off. Overall it was just not a good experience and not worth the money I paid at all!
thank you for staying and for feedback we will look into issue and please contact us at the earliest regards
Worst place I ever stayed poor cleaning and maintainance of the facilities
Thank you for your review and we are considering your suggestion
The breakfast was fairly okay :( The elevator needs to be clean. The person at the front desk isn't cordial at all, kind of rude.
thank for staying with us
I don’t want to comment anything but I don’t recommend the hotel to my friends.
thank you for your review, we will be addressing your concerns
They gave a very small room which is nowhere as per the online pics. Then they demanded extra price for bigger room (which they Adv for my paid rate)..looks like these are their regular tactics. Very poor, old dated amenities l, fixtures.
Thankyou for choosing Hojo for your stay, we are sorry to know that you didn't like the room size, we are fixing the problems in near future
The first room we were given smelled like urine. So we went back to the front desk and asked for another room. The next room smelled pretty much the same and very musty. Mind you both rooms were checked by the staff prior to giving us the key. We didn’t want the hassle of changing places and wanted to give the room a chance to air out. We kept the window open and used the coffee bag to help with the smell while we went to see the city. We came back late at night and it still smelled the same. We were too tired to find another place since we had an early flight the next day. We ended up sleeping covering our faces with our clothes. The sheets looked dirty as well as the towels. This place needs major deep cleaning as well as room renovations. I would definitely not recommend this place to anyone. I’ve stayed at other places before and this is by far the worse!
thankyou for staying with us sorry that you face a problem while staying with us, but we fixing all the problems in our renovation
please share your reservation details so that we can address your concerns regards