cigarette burns and stains all over the room. dirty and shady
Staff was pleasent and cooperative. There was no housekeeping after first day. Only one wash cloth, one cup, and one coffee. Two people in room. All outdoor screen looked like someone tried to break in. Room had awful order that made my allergies act up.
Poor everything
Clean and comfortable but guest services was grumpy
There was roaches crawling on the walls, I had to leave once I saw that. I had to find another place to stay.
Our room was clean and check in was convenient
Dirty no tissue in restroom, no clean towels, old carpets
Stained bath towels. Cracked and ripped furniture. Most importantly bed was clean.
This place was so run down and just overall not good! Our room and the whole place including the lobby had a lingering smell of smoke even though we had a smoke free room. Our sheets on the bed had mutiple different stains. Mostly everything in the room just felt dirty. Also on our first night our toilet wasn't working and wouldn't flush so when we called and made the front desk aware they told us to go downstairs to their desk and get a plunger from them instead of either sending someone to come fix it or moving us to another room, that's just ridiculous. On top of that when I first got into the room the shower was dripping so I went in to make sure the knob was tighten all the way and when I turned the knob and let go it fell off! I wasn't securely attached at all. It was just placed on there and it easily and always fell off. Overall it was just not a good experience and not worth the money I paid at all!
Worst place I ever stayed poor cleaning and maintainance of the facilities
The breakfast was fairly okay :( The elevator needs to be clean. The person at the front desk isn't cordial at all, kind of rude.
I don’t want to comment anything but I don’t recommend the hotel to my friends.
They gave a very small room which is nowhere as per the online pics. Then they demanded extra price for bigger room (which they Adv for my paid rate)..looks like these are their regular tactics. Very poor, old dated amenities l, fixtures.
The first room we were given smelled like urine. So we went back to the front desk and asked for another room. The next room smelled pretty much the same and very musty. Mind you both rooms were checked by the staff prior to giving us the key. We didn’t want the hassle of changing places and wanted to give the room a chance to air out. We kept the window open and used the coffee bag to help with the smell while we went to see the city. We came back late at night and it still smelled the same. We were too tired to find another place since we had an early flight the next day. We ended up sleeping covering our faces with our clothes. The sheets looked dirty as well as the towels. This place needs major deep cleaning as well as room renovations. I would definitely not recommend this place to anyone. I’ve stayed at other places before and this is by far the worse!
No hot water. Mention to staff and said “ keep it running and it will come on.” It didn’t. Stay was prepaid and couldn’t get money back.Left after two days out of four.
The room we were in was small, but did just fine for what we needed for a one night stay. Check in was very easy,so that was a plus. However, we were in a smoking room and there was not ashtray in the room at all. The telephone next to the bed was not connected to the wall at all, so there was no way to call the front desk or call for food delivery etc. There was a couple in the room right next to us who were screaming, slamming their door constantly, shoving things around the room, etc. This went on from 10pm to 4:30am. In that timeframe, twice we walked down to the front desk and complained about it. The first time the guy at the front desk went up and told them to keep it down. The second time he said he was going to but didn't. Finally at 4:30am the woman was screaming and it spunded like things were being thrown across the room at the walls, so we called the police for a noise disturbance and also to make sure there was nothing violent going on. All in all,it was a less than average stay.
Howard Johnson by Wyndham Elk Grove Village/Chicago O'Hare is located within a few miles (5 km) of Rainbow Falls Waterpark and OSHA Training Institute. This 47-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning.
TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free newspapers, and free local calls are also standard.
Howard Johnson by Wyndham Elk Grove Village/Chicago O'Hare features a gym, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, express check-in, and free newspapers.
cigarette burns and stains all over the room. dirty and shady
Staff was pleasent and cooperative. There was no housekeeping after first day. Only one wash cloth, one cup, and one coffee. Two people in room. All outdoor screen looked like someone tried to break in. Room had awful order that made my allergies act up.
Poor everything
Sorry to hear that from you we are trying to improve our services
Clean and comfortable but guest services was grumpy
There was roaches crawling on the walls, I had to leave once I saw that. I had to find another place to stay.
Sorry to know about that. But we didnt have this kind of reason till now, however we will make sure everything is good.
Our room was clean and check in was convenient
Thanks for the stay.
Dirty no tissue in restroom, no clean towels, old carpets
please share your reservation details so that we can address your concerns regards
Stained bath towels. Cracked and ripped furniture. Most importantly bed was clean.
thank you for you review we will be address your concerns
thank you for review
Sorry to hear that from you we are trying to improve our services