Friendly staff.
This hotel says it has free shuttle service to & from the airport, which it does. We arranged for an 8 a.m. shuttle the night before but it didn’t show. Every time we asked if one was coming the front desk receptionist kept saying it would be a few more minutes. I understand she had no control over exactly when one would show but she just had a total lack of concern or urgency about us making our connection. After 30 min. we asked if she could call a taxi instead she said yes but she “didn’t know what taxi to call.” The shuttle did eventually arrive 45 min. late & we barely caught our plane. Since our flight had been canceled several times over 2 days due to the hurricane in FL we really needed to catch our flight home that had been rescheduled for a third day. If it weren’t for this shuttle debacle I would have given a higher rating because the hotel & room were nice and the breakfast was very good.
Hotel was located in a great area and close to the airport. Staff was friendly and helpful. Rooms were pretty clean, spacious and quiet. Breakfast was great, lots of variety and surprisingly good. So pleased with housekeeping, they replaced our towels and remade our beds while we were out, we weren’t expecting that.
Thank for providing an airport shuttle, LOVE having a safe in the room. Appreciate eco friendly also.
First time staying at this hotel. Selected this location because it was only 1.7 miles from our office.
Upon our arrival to the airport the shuttle was late by one hour. We had to call the front desk several times before finally being picked up from the airport. The driver also admittedly said he was new and he was late for work today. When we arrived at the hotel and received our room we went into the room and the room was not clean, the trash had not been taken out, the beds were not properly made, it was not properly put together. We switched rooms and our 2nd room bathroom water was not working properly and lamp shades fell off the wall. We had asked to reserve an airport shuttle to be picked up by 5 AM the desk attendant told us that the shuttle does not run until 6 AM. After calling the adjacent hotel I found out that the shuttle does in fact run at 4 AM and reserved the shuttle for 5 AM. In the morning when the shuttle picked us up at 5 AM we got in the shuttle which was not clean there was frozen meat patties on the front seat, the back seats were dirty with mud, and the door was broken and would open. Also having a different driver in the morning, we had a conversation about all of the maintenanc lights being on in the vehicle and it required service. If I had more time to change hotels I would have. If I was staying longer in Chicago I would have also changed hotels. I will not stay at this hotel ever again nor would I ever recommend this hotel to anyone.
Clean nice breakfast. Good location
Nice property. Construction outside the building but it didn’t affect my stay. Friendly and helpful staff.
Clean
Nice hotel, staff was very helpful, housekeeping was also very helpful. Property was very well kept. Definitely a good place to stay!
enjoyed our stay
Very friendly and clean
I enjoyed my stay at the hotel. My only problem was that they did not mention that the airport shuttle service is suspended.
Located 1.6 mi (2.6 km) from Edge Ice Arena, Holiday Inn Express & Suites Bensenville - O'Hare, an IHG Hotel is within a 10-minute drive of Kindred Hospital Chicago Northlake. This 3-star hotel has 102 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
At Holiday Inn Express & Suites Bensenville - O'Hare, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Friendly staff.
This hotel says it has free shuttle service to & from the airport, which it does. We arranged for an 8 a.m. shuttle the night before but it didn’t show. Every time we asked if one was coming the front desk receptionist kept saying it would be a few more minutes. I understand she had no control over exactly when one would show but she just had a total lack of concern or urgency about us making our connection. After 30 min. we asked if she could call a taxi instead she said yes but she “didn’t know what taxi to call.” The shuttle did eventually arrive 45 min. late & we barely caught our plane. Since our flight had been canceled several times over 2 days due to the hurricane in FL we really needed to catch our flight home that had been rescheduled for a third day. If it weren’t for this shuttle debacle I would have given a higher rating because the hotel & room were nice and the breakfast was very good.
Dear David, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites - Bensenville - O’Hare, an IHG Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Holiday Inn Express & Suites - Bensenville - O’Hare, an IHG Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager
Hotel was located in a great area and close to the airport. Staff was friendly and helpful. Rooms were pretty clean, spacious and quiet. Breakfast was great, lots of variety and surprisingly good. So pleased with housekeeping, they replaced our towels and remade our beds while we were out, we weren’t expecting that.
Thank You Jen for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Holiday Inn Express & Suites - Bensenville - O’Hare, an IHG Hotel. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on Orbitz as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager
Thank for providing an airport shuttle, LOVE having a safe in the room. Appreciate eco friendly also.
Thank you for staying with us. We hope to see you soon when you are in the Chicago O'Hare area.
First time staying at this hotel. Selected this location because it was only 1.7 miles from our office.
Thank you for staying with us. We hope to see you soon when you are in the Chicago O'Hare area.
Upon our arrival to the airport the shuttle was late by one hour. We had to call the front desk several times before finally being picked up from the airport. The driver also admittedly said he was new and he was late for work today. When we arrived at the hotel and received our room we went into the room and the room was not clean, the trash had not been taken out, the beds were not properly made, it was not properly put together. We switched rooms and our 2nd room bathroom water was not working properly and lamp shades fell off the wall. We had asked to reserve an airport shuttle to be picked up by 5 AM the desk attendant told us that the shuttle does not run until 6 AM. After calling the adjacent hotel I found out that the shuttle does in fact run at 4 AM and reserved the shuttle for 5 AM. In the morning when the shuttle picked us up at 5 AM we got in the shuttle which was not clean there was frozen meat patties on the front seat, the back seats were dirty with mud, and the door was broken and would open. Also having a different driver in the morning, we had a conversation about all of the maintenanc lights being on in the vehicle and it required service. If I had more time to change hotels I would have. If I was staying longer in Chicago I would have also changed hotels. I will not stay at this hotel ever again nor would I ever recommend this hotel to anyone.
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites - Bensenville - O’Hare, an IHG Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Holiday Inn Express & Suites - Bensenville - O’Hare, an IHG Hotel, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager
Thank you for staying with us. We hope to see you soon when you are in the Chicago O'Hare area.