I love this property I stay here every chance I get very convenient staff is amazing and it’s very quiet
Terrible wifi
Horrible not even pool open
Nice staff clean room love the pool close places to go
Great
Paint is needed inside the rooms.
The room was very old, rusted fixtures, cracked tile. The water barely trickled out the jacuzzi tub and took at least 30 minutes or more just to fill the tub.
We drove to Chicago after visiting Canada where we had bad experience at hotel. This hotel in Chicago, we got 2 queen bed room. As soon as we saw the property, it was huge and beautiful. Convenient location. Front desk Staff was great but it will be a good idea to have a uniform or at least some professional clothes. No offence at all, as they were clean, great and helpful but by dressing u can’t tell if they were a visitor or staff. Room was huge, beautiful and clean. Bathroom was wonderful as well. Property itself was beautiful and clean. Enough on site Parking was safe and convenient with many streets lights. Extra doors on all 4 sides of property for quick access from parking was a plus. Breakfast was okay, nothing impressive but atleast a good basic option. They were out of coffee before breakfast closing hours which wasn’t a good impression. They have beautiful courtyard and a swimming pool. Property is located in clean and safe area, behind a gas station on main road and across the street from a shopping area. Highway exit is close by and convenient. . Property is located about 30 mins from downtown Chicago. Airport is close by as well. Overall all we loved it.
Everything about my staff was prefect
Everything is bad!
Better than I expected 😀
Staff was friendly and accommodating. I did have a couple of problems with my room but they were addressed promptly. Will consider staying here again.
Property needed a lot of updated
Stayed at this facility for 5 weeks for a travel assignment. Going through an upgrade so there are some rooms under construction, but the remaining rooms are clean and quiet. Nice breakfast in the mornings. Staff is friendly and accommodating. I recommend this place to all of the other travelers at my hospital.
Great
The place has signs outside of every door that say no smoking, no vaping, no e-cigarettes, no marijuana. This clearly does not stop said activities. Cannot remember the last time I was in a hotel that stank of stale smoke. Also, for an added bonus, got to watch the desk clerk berate a guest. Never seen that before, anywhere.
The room had a lot of things that needed to be repaired. The handle on the balcony door was broken, there was a hole in the bathroom door and in one of the walls and one of the hanging reading lights was broken with wires exposed. The hotel definitely wasn’t worth the price but it was a last minute booking and the closest hotel to Chicago that was under $200 a night.
I was in Chicago for my brother's funeral, I was physically and emotionally drained during my stay. Arrivied late the first evening. There were other things distasteful but the bathtub was beyond dirty, it was filthy(you would think during a pandemic it would be extra clean) . Not sure how much space is allowed for this review, I could write a book. Avoid this place, they were unhelpful, the room had many distasteful things. Late the second night the fire alarm went off for about 20 minutes, the fire department seached and found nothing. Most likely someone smoking in room. Some of the highlights: coffeemaker but no carafe or cups, a hole in the bathtub wall, very dirty wall near doorknob, the room was not smoke free and reeked of smoke (I've many years of dealing with drug addicts and believe it was from smoking crack). If allowed in this review I will post a picture of the bathtub and you decide. I had to give them a $25 deposit when I checked in. It has been 24 hours since checking out and it has not been returned to my account. Best advice is to avoid this place and don't believe the lies if there is a response to this review.
Located 3 mi (4.8 km) from Oakbrook Center Mall, Chicago Club Inn & Suites is within a 15-minute drive of other popular attractions like Morton Arboretum. This 3-star hotel welcomes guests with 136 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Washers/dryers, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Renovated in 2017, Chicago Club Inn & Suites offers an indoor pool, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include express check-out, a terrace, and laundry facilities.
I love this property I stay here every chance I get very convenient staff is amazing and it’s very quiet
Terrible wifi
Dear Guest,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would definitely work on it and improvement can be seen during your next stay. Please visit us again.Sincerely, Hotel Manager
Horrible not even pool open
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager
Nice staff clean room love the pool close places to go
Dear Mickiea,Thanks for the visit. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager
Great
Dear Mickiea, Thanks for the stay and for great feedback for giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
Paint is needed inside the rooms.
Dear Zulma,Thank you for your review. We are pleased that you enjoyed your experience for the most part. We apologize for any shortcomings we may have had during your stay with us. We look forward to your next visit.SincerelyHotel Manager
The room was very old, rusted fixtures, cracked tile. The water barely trickled out the jacuzzi tub and took at least 30 minutes or more just to fill the tub.
Dear Lori,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. SincerelyHotel Manager
We drove to Chicago after visiting Canada where we had bad experience at hotel. This hotel in Chicago, we got 2 queen bed room. As soon as we saw the property, it was huge and beautiful. Convenient location. Front desk Staff was great but it will be a good idea to have a uniform or at least some professional clothes. No offence at all, as they were clean, great and helpful but by dressing u can’t tell if they were a visitor or staff. Room was huge, beautiful and clean. Bathroom was wonderful as well. Property itself was beautiful and clean. Enough on site Parking was safe and convenient with many streets lights. Extra doors on all 4 sides of property for quick access from parking was a plus. Breakfast was okay, nothing impressive but atleast a good basic option. They were out of coffee before breakfast closing hours which wasn’t a good impression. They have beautiful courtyard and a swimming pool. Property is located in clean and safe area, behind a gas station on main road and across the street from a shopping area. Highway exit is close by and convenient. . Property is located about 30 mins from downtown Chicago. Airport is close by as well. Overall all we loved it.
Dear Guest, Thanks for the stay. We greatly appreciate your comments regarding our services. Our aim is to give every customer a positive experience, and we're glad that you enjoyed your stay. We hope you'll visit us again soon. Sincerely, Hotel Manager.
Everything about my staff was prefect
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely Hotel Manager
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you love our property. It's wonderful to know that you find our location convenient and enjoy the peaceful atmosphere. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager