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Sheraton Suites Chicago Elk Grove

3.5 out of 5.0

Sheraton Suites Chicago Elk Grove

3.5 out of 5.0

Recent guest reviews

Everything was great. The staff were welcoming everytime you entered the building and very kind. The pool was a little too cold for our child, but overall experience was great!!

It was great. Very quiet and felt safe. Breakfast was great

Stayed over with my older brother we had a great time in Chicago....great safe location! Awesome staff! Friendly service. Great room for price! All smiles

Unfortunately, we don't have that good experience from this hotel. We stayed there On 09/16/17. The room was clean and cosy. However, we asked for extra tea spoon and teabag that we never received them. While checking out, a guy was at the desk. When we told him about poor room service, he didn't even bothered himself to answer us. He totally ignored us and it was such an awkward situation that the lady at the other desk apologized us instead! I called the hotel several times to talk with the manager and left a voicemail for him but I never got the call back. Their behavior was offencive.

Room was great. Had a free water which was nice. Only issue was that there was no free airport shuttle on weekends.

Staff is EXTREMELY courteous and helpful. Room was peaceful and quiet. Good location. If this were the only hotel I stayed in I would be happy. I would like a small bulk up in amenities, like: we only had one coffee sample in our room and it would be nice to have to or more since it was more than one person staying there. Also, lights in the living area were a bit inconvenient. Besides that...lovely room. Lovely stay. Great staff. One of my favorite hotel stays.

In addition, the price was reasonable. Close to O’Hare International Airpory (approx. 10 minutes from the airport). The area is very quiet and conducive for a weekend getaway or a business trip.

I am happy to stay here again. The room was clean and comfortable. Definitely would stay here again when in Chicago. Conveniently located near the airport; however, would not be a good place if you don't have your own vehicle.

Really enjoyed my stay here. Pros: decor, room size, style, and layout, very comfy bed and pillows, blackout curtain, location. Cons: amenities are basic. Have everything you need but could maybe expand to other things you may want. There were small things that didn't matter but reduced my score a bit: bed had a slightly squeaky frame, alarm clock light was so dim could barely read the time. AC was buzzing constantly. All the cons were very minor and didn't outshine the pros. Have stayed in Chicago area several times in the year at several different places and this one is the top of the list. Definitely recommend.

The first day we stayed no AC, I asked the staff they told me because the weather getting cold That why all the AC unit shutted off my room were terrible hot and they give me the small fan put in my room, some how the next day we got back to the room at the night time we got the AC, and the shower unit need to be fixed or replacement so difficult to turn off and on, otherwise no any other complaint, nice staying and the price is fair enough . thanks,

The hotel is very clean. The room is very goood. Breakfast provided is very good.

The room was clean and the staff was nice. But, the bathroom sink was clogged and the air conditioning didn't work.

Horrible experience from the moment we walked into the hotel! Don't bother coming to this place not worth it! Could not check into the hotel to almost 12 am due to some airline issue and rooms not being cleaned! Stayed in the lobby for 3 hours waiting! Finally got into our room at almost midnight and the room was not even clean! Towels had hairs on them, sink handle was broken, shower head was broken, pieces of food still on the floor, refrigerater was not working! Told the manager and she didn't even care! The only person who actually seem to care was the young lady behind the bar who was extremely nice! If it had been for her my husband and I would have left and rebooked somewhere else!

Very cooperative and friendly staff. We did not have any problem during our 3 days stay.

Internet was down the entire stay. I was not happy about that but thank goodness I had unlimited data. The room was a bit smaller than I wanted, but worked out just fine. Beds were comfy and the bedding was great too!!

121 Northwest Point Boulevard Elk Grove Village IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a leisurely stroll of Ned Brown Forest Preserve, Sheraton Suites Chicago Elk Grove is within a few miles (5 km) of Heritage Park. This 253-room, 3.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.


Rooms

Guests can expect free WiFi and a flat-screen TV with pay movies and a video-game console. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a sitting area, and a refrigerator.


Property features

Guests of Sheraton Suites Chicago Elk Grove have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Club Room, 1 King Bed with Sofa bed, Business Lounge Access

King 1 | Sleeps 4

Club Room, Multiple Beds, Business Lounge Access

Full 2 | Sleeps 4

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

King 1 | Sleeps 2

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for Sheraton Suites Chicago Elk Grove

Everyone (31) Couples (8) Business (8) Family (7) Other (2)
5
Everyone

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Thanks. We appreciate your feedback. Providing the highest level of hospitality is our number one priority and we hope to serve you again; whenever your travels bring you back to Elk Grove Village. Sincerely, Amit Bansal General Manager

4
Everyone

By on Jun 11, 2019

Review comment responded on Jun 11, 2019

Thanks. We appreciate your feedback. Providing the highest level of hospitality is our number one priority and we hope to serve you again; whenever your travels bring you back to Elk Grove Village. Sincerely, Amit Bansal General Manager

4
Everyone

By on Feb 11, 2019

Review comment responded on Apr 1, 2019

Thanks. We appreciate your feedback. Providing the highest level of hospitality is our number one priority and we hope to serve you again; whenever your travels bring you back to Elk Grove Village. Sincerely, Amit Bansal General Manager

1
Everyone

By on Oct 28, 2018

Review comment responded on Oct 29, 2018

Dear Guest, Thank you for choosing to stay at the Sheraton Suites Chicago Elk Grove and providing your candid feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for clearly falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel teams especially Front Desk and Housekeeping; to ensure the necessary guidelines are in place to prevent "such guest experience" from occurring in the future. We hope to serve you again and restore your trust in Sheraton brand; whenever your travels bring you back to Elk Grove Village. Sincerely, Amit Bansal General Manager

5
Everyone

By on Oct 3, 2018

Review comment responded on Oct 7, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Everything was great. The staff were welcoming everytime you entered the building and very kind. The pool was a little too cold for our child, but overall experience was great!!

By on Mar 26, 2018

Review comment responded on Apr 30, 2018

Thank you

5
Everyone

It was great. Very quiet and felt safe. Breakfast was great

By on Mar 17, 2018

Review comment responded on Mar 19, 2018

Thank you for the positive feedback we are glad you enjoyed your stay.

5

short visit 🙌💕🙌

Everyone

Stayed over with my older brother we had a great time in Chicago....great safe location! Awesome staff! Friendly service. Great room for price! All smiles

By , from evansville, in on Feb 26, 2018

1
Everyone

Unfortunately, we don't have that good experience from this hotel. We stayed there On 09/16/17. The room was clean and cosy. However, we asked for extra tea spoon and teabag that we never received them. While checking out, a guy was at the desk. When we told him about poor room service, he didn't even bothered himself to answer us. He totally ignored us and it was such an awkward situation that the lady at the other desk apologized us instead! I called the hotel several times to talk with the manager and left a voicemail for him but I never got the call back. Their behavior was offencive.

By , from St. Louis on Dec 25, 2017

4

wonderful room with comfy bed.

Everyone

Room was great. Had a free water which was nice. Only issue was that there was no free airport shuttle on weekends.

By on Dec 4, 2017

Review comment responded on Dec 6, 2017

Thank you for your feedback we appreciate all of our guest responses. I am sorry that at this time we do not provide the complimentary shuttle on weekends except for limited times on Sunday. We are currently looking into this matter. Thank you for staying with us at the Sheraton Suites Chicago Elk Grove and we hope to see you back soon.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.