Property was very clean and front desk staff was very friendly...However..hopefully you will NOT have to deal with Manager of this property because he is Rude Uninformed Unfriendly and So Unprofessional!! I had a payment issue..was charged twice and he was Awful..even hung up on me because he said he I should just “call my bank and say it was a fraudulent charge.” I travel A Lot and have Never experienced a manger acting in this manner...I contacted Fairfield Inn’s Customer Service...filed a complaint and have heard Nothing! Higher Up Customer Service is Unacceptable!! I have loved staying at Fairfield Inns and this has caused me to switch to another chain.
No real amenities due to COVID but hotel is clean. Enjoyed a short stay
While I know it wasn't a fault of the hotel, what with the covid lock down, it would have been nice to get breakfast.
Great people great place. Loved how clean everything was.
we stay for one night everything was so good until they double charge my card and need to cal back to the hotel
Quiet and access to roads, relatively close to downtown Naperville at an affordable cost.
Please refund me, when i arrived, they didnt have a room for me.
The staff was super nice. When I checked in with my granddaughter they gave her a free bag of gummy bears; her choice of snack.
Perfect location to major highways yet far enough to not be disturbed by traffic. Extremely nice staff, front desk, breakfast bar and housecleaning. Pool was perfect and accessible to any time of day.
Love the HOT TUB....and the weights....an the breakfast....the pool...was to cold...needs to be warmer..I think
Fairfield Inn & Suites by Marriott Chicago Naperville/Aurora places you within a 15-minute drive of popular attractions such as Chicago Premium Outlets and Hollywood Casino Aurora. This hotel has 61 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 61 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, ironing boards, and desks are also standard. Housekeeping is available once per stay.
At Fairfield Inn & Suites by Marriott Chicago Naperville/Aurora, guests have access to a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.
Property was very clean and front desk staff was very friendly...However..hopefully you will NOT have to deal with Manager of this property because he is Rude Uninformed Unfriendly and So Unprofessional!! I had a payment issue..was charged twice and he was Awful..even hung up on me because he said he I should just “call my bank and say it was a fraudulent charge.” I travel A Lot and have Never experienced a manger acting in this manner...I contacted Fairfield Inn’s Customer Service...filed a complaint and have heard Nothing! Higher Up Customer Service is Unacceptable!! I have loved staying at Fairfield Inns and this has caused me to switch to another chain.
No real amenities due to COVID but hotel is clean. Enjoyed a short stay
While I know it wasn't a fault of the hotel, what with the covid lock down, it would have been nice to get breakfast.
Great people great place. Loved how clean everything was.
we stay for one night everything was so good until they double charge my card and need to cal back to the hotel
