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TownePlace Suites Chicago Naperville

2.5 out of 5.0

Recent guest reviews

We always visit family during the summer and like to stay in the Naperville area so decided to try Toweplace Suites by Marriott. We were not disappointed. Everyone is extremely helpful and always smiling. Tiffany greeted us when we checked in and called us in our room after she had checked on a question that I had; she had the answer and let us know ASAP! Our room was very clean with a separate bathroom which made our 30day stay extra comfortable. Breakfast was included every day and was a bit more than the usual continental served in many hotels. Kristen greeted us each morning with a cheerful hello. Linens are of a great quality and housekeeping always ready to change them out at your request. Most of all the hotel is situated next to the highway and travel to anyplace in the Chicago area is easy. Would definitely stay here again!

The desk staff and manager are so friendly, and I think the housekeeping is terrific. If you don't want to be disturbed, you can get fresh supplies--or a full clean when you need. The breakfast is good, the internet is improved from our last visit, and the laundry is convenient enough. We stay in a 2-bedroom suite which gives us plenty of room with two teenagers.

We stayed here because of its proximity to two trails we came to bike. Our room had a kitchenette but the sink was so tiny as to be useless. The complimentary breakfast showed no imagination. The indoor pool was large enough to swim laps. There was a hot tub. The exercise room had four machines and weights.

The rooms are clean and updated. Love the kitchen in the room. The cleaning staff and most of the desk staff are fantastic. The breakfast is good. My only complaint is that even with upgraded internet, it was hitchy and there wasn't tech support. Very comfortable place to stay, though, and located well.

I stayed here for two months while working at Fermilab (which is only 10 minutes away by car) and had a great experience. In Naperville, like in most places in America, you will need a car to do everything - from going to work to shopping for groceries. I shared a 2 king and 1 sofa-bed suite with two roommates and even though initially everything seemed really tiny for 3, we eventually found a way to organise ourselves and settled down very well. The rooms are modern, nicely furnished and kept very clean (daily housekeeping). The kitchen is very well equipped - including a fridge, a microwave oven, a dishwasher, dishes, glasses, cutlery, pots and so on. The only thing that is really missing is a pan. My roommates and I tried to keep the kitchen as clean as possible every day but the only couple of times we forgot, the housekeeping staff washed our dishes or emptied the dishwasher for us. The hotel has also 2 washing machines (that take about 30 mins) and two driers (that take about 45 mins) that are very useful, unless there's a queue. There is also plenty of space in the lobby to study or work. Lots of parking lots available. The staff, from reception to housekeeping, is always very friendly, patient and eager to help. There is no restaurant in the hotel but it is easy to have food delivered right into your room. Breakfast is great: it includes bagels, muffins, waffles, eggs, sausages and fruit. My friends and I will definitely be back, hopefully soon!

The staff is very friendly, the rooms can comfortably fit a family of four, and the stay was wonderful. Breakfast is served every day from 6-10 (11 on Sunday), there is a little pool and hot tub, there is a laundry room, and I had no issues with parking. Laundry costs $1 for the washer, $1 for the dryer, and $1 for soap, which can be purchases at the front desk. The machines only accept quarters, but the front desk will exchange your paper for coins. I would definitely recommend this hotel for a long-term stay.

This place is perfect, a true gem, and should not be overlooked! Unlike many "extended stay" or "apartment style" hotels, this place was clean and friendly. When we checked in, the staff was friendly and polite. About 10 minutes into our room, we received a call in the room making sure everything looked ok and was satisfactory. This is unique and shows how much they care about their guests! The room itself was what we expected, two bedroom suite with a living room and kitchen. The beds were top notch and comfortable. Flatscreen TV's in both rooms. There were two A/C units in our room so each room could be set to a comfortable temperature. The kitchen had clean and updated whirlpool appliances. The sink even had a garbage disposal which was nice. Pool and hot tub were large and clean. They allow guests to swim until 11:00pm which is nice. The breakfast was the best part. Waffles, eggs, sausage, bacon, cereal, fruits, bagels, and more...I truly felt I got as good as breakfast than I would have at the neighborhood Cracker Barrel. If you are in the area even for a night, give this place a chance! Priced lower than most other options and you get so much more!

Spent 5 nights in a 2 bedroom suite. It was very comfortable for 5 of us. Loved that each bedroom had its own bathroom! Kitchen was small and the highway traffic was a bit noisy at times. Staff was wonderful and friendly!

Marriott has great quality hotels. It would be perfect package if the managers are polite and courteous. There were multi instances when I was disappointed in my stay at Naperville hotel. One instance we heard some noise outside our room and when we tried to see from the glass door hole we saw the manager having his ears on the door and signaling the house keeping guys yes they are not in. This looks very uncomfortable Another occasion the manager mentioned pls keep your room clean. We even purchased some cleaning items just in case something got spilled on the carpet. Never seen such kind of behavior. Definitely unMarriott.

Let me start off by saying this is the cleanest hotel I've ever stayed at...Period! The room i had was upgraded to a 2 bedroom suite which turned out to be perfect due to the fact there was 2 adults and 1 child. The room was so nice and clean and modern to boot. Somewhat close to the highway like most hotels but quiet with the windows closed. The windows were able to be opened a few inches for fresh air. I'm very picky about cleanliness and i cringe at most hotel rooms but this room was very clean. Aside from that the staff was friendly but not over friendly to the point of annoyance. The beds were also very comfortable. The only downside to this hotel was the pool water was absolutely freezing! And i'm very familiar with pools cause i also live in Florida. The water made you feel like you needed a wet suit to go in. The hot tub was quite the opposite. It was way too hot! So hot you could barley go in. If there is management reading this review,,,please fix the temperature problems on the pool and hot tub! Otherwise this hotel is GREAT! The breakfast was pretty good and on time. I will stay here again since my sister lives 15 minutes from this location. Plus besides the pool and hot tub issues it's one of the nicest hotels i've ever stayed in. Also the location is very good. Close to a few plazas with restaurants and coffee shop. Hat off to the people there that are making this a great hotel to stay at.

1843 W Diehl Rd Naperville IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

TownePlace Suites Chicago Naperville places you within a 15-minute drive of Chicago Premium Outlets and DuPage Children's Museum. This 63-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Aurora University is also within a 30-minute drive.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 63 air-conditioned accommodations feature kitchens and space to spread out with separate bedrooms and living rooms. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are also standard.


Property features

Guests staying at TownePlace Suites Chicago Naperville enjoy an indoor pool, a fitness center, and an outdoor tennis court. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio, 1 King Bed

King 1 | Sleeps 2

Suite, 1 Bedroom

King 1 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 55 reviews