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Embassy Suites by Hilton Chicago Naperville

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Chicago Naperville

Lunch and dinner served, American cuisine
Lobby
Reception
Ballroom
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
1823 Abriter Court, Naperville, IL, 60563
  • Place, Northern Illinois University - Naperville Campus
    ‪2 min walk‬
  • Place, Naperville Yard Indoor Sports Complex
    ‪6 min walk‬
  • Place, Nike Sports Complex
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪45 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(51 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premium Studio, 1 King Bed with Sofa bed, Non Smoking

42-inch flat-screen TV with premium channels, TV, first-run movies

Premium Studio, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (PURE Allergy Friendly Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (PURE Allergy Friendly Suite)

8.0 out of 10
Very good
(2 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(35 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking (PURE Allergy Friendly Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (PURE Allergy Friendly Suite)

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

42-inch flat-screen TV with premium channels, TV, first-run movies

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

7.6 out of 10
Good
(9 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

7.6 out of 10
Good
(8 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (PURE Allergy Friendly Studio)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking (PURE Allergy Friendly Studio)

10.0 out of 10
Exceptional
(2 reviews)
  • 460 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Accessible with Tub)

42-inch flat-screen TV with premium channels, TV, first-run movies

Studio, 1 King Bed with Sofa bed, Non Smoking (Accessible with Tub)

9.0 out of 10
Wonderful
(10 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Accessible with Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Accessible with Roll-In Shower)

  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed, Non Smoking (Hearing Accessible)

  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking (Accessible with Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Accessible with Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed, Non Smoking (Accessible with Tub)

  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 1 King Bed, Non Smoking (Accessible with Tub)

  • 460 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking (Accessible with Tub)

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

Premium One-Room King Studio Suite

  • Sleeps 4
  • Free WiFi

Two-Room Suite With Two Queen Beds And Tub-Mobility Accessible

  • Sleeps 6
  • Free WiFi

2 QUEEN BEDS 2 ROOM SUITE HEARING ACCESSIBLE

  • Sleeps 6
  • Free WiFi

1 KING 2 ROOM SUITE MOBILITY ACCESS RI SHWR

  • Sleeps 4
  • Free WiFi

2QN 2RM STE MOBILITY/HEARING ACCESS RI SHWR

  • Sleeps 6
  • Free WiFi

2QNS 2 ROOM PREMIUM SUITE HEARING ACCESSIBLE

  • Sleeps 6
  • Free WiFi

1KING 2 RM PREM SUITE MOBILITY ACCESS W-TUB

  • Sleeps 4
  • Free WiFi

1 KG 2 ROOM PREMIUM SUITE HEARING ACCESSIBLE

  • Sleeps 4
  • Free WiFi

1 KNG 1 ROOM PREMIUM SUITE HEARING ACCESSIBLE

  • Sleeps 4
  • Free WiFi

1KING 1RM STUDIO SUITE MOBILITY ACCESS W/TUB

  • Sleeps 4
  • Free WiFi

2QUEENS 2 RM PREMIUM STE MOBILITY ACCESS TUB

  • Sleeps 6
  • Free WiFi

Two Room Suite With 2 Queen Beds

  • Sleeps 6
  • Free WiFi

2 Queens Beds-2 Room Premium Suite

  • Sleeps 6
  • Free WiFi

1 King Bed-1 Room Studio Suite

  • Sleeps 4
  • Free WiFi

Two Room Premium King Suite

  • Sleeps 4
  • Free WiFi

Two-Room King Suite

  • Sleeps 4
  • Free WiFi

Two-Room King Suite-Hearing Accessible

  • Sleeps 4
  • Free WiFi

Two-Room Suite With 1 King Bed-Mobility Accessible With Tub

  • Sleeps 4
  • Free WiFi

1 King 1 Room Studio Suite Hearing Accessible

  • Sleeps 4
  • Free WiFi

2 Room Suite-Pure Wellness-2 Queen Beds

  • Sleeps 6
  • Free WiFi

1 King Bed 1 Room Pure Wellness Suite

  • Sleeps 4
  • Free WiFi

Two-Room Suite - Pure Wellness with 1 King Bed

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Naperville

Located within a 5-minute walk of Northern Illinois University - Naperville Campus, Embassy Suites by Hilton Chicago Naperville is within a 15-minute stroll of Naperville Yard Indoor Sports Complex. This 168-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Northern Illinois University - Naperville Campus - 2 min walk - 0.1 miles
  • Naperville Yard Indoor Sports Complex - 6 min walk - 0.4 miles
  • Nike Sports Complex - 3 min drive - 1.8 miles
  • Donald E. Stephens Convention Center - 43 min drive - 26.7 miles
  • Schaumburg Convention Center - 44 min drive - 29.7 miles

Getting around

  • Downers Grove Belmont Station - 10 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Super H Mart - ‬19 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Embassy Suites by Hilton Chicago Naperville

Guests staying at Embassy Suites by Hilton Chicago Naperville enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include meeting rooms, a conference center, and a business center.
42-inch flat-screen TVs come with first-run movies and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include MP3 docks, sofa beds, and dining areas. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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  • Breakfast included
  • Pet friendly
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May 17 - May 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Brickstones Grill

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (13,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (56 inch wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels
  • First-run movies
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Chicago Naperville Hotel
Embassy Suites Chicago Naperville Hotel
Hotel Embassy Suites Chicago Naperville Naperville
Naperville Embassy Suites Chicago Naperville Hotel
Hotel Embassy Suites Chicago Naperville
Embassy Suites Chicago Naperville Naperville
Embassy Suites Hotel
Embassy Suites
Embassy Suites Chicago Naperville
Embassy Suites by Hilton Chicago Naperville Hotel
Embassy Suites by Hilton Chicago Naperville Naperville
Embassy Suites by Hilton Chicago Naperville Hotel Naperville

Frequently asked questions

Are free cancellation options available at Embassy Suites by Hilton Chicago Naperville?

Embassy Suites by Hilton Chicago Naperville offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Chicago Naperville?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Naperville on May 10, 2026 start from $151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Embassy Suites by Hilton Chicago Naperville?

Based on positive ratings, guests enjoy the hotel's location in Naperville, and it's within a short 7-minute walk of Naperville Yard Indoor Sports Complex. You'll also find Morton Arboretum and Riverwalk within a short drive.

Is parking available on site at Embassy Suites by Hilton Chicago Naperville?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does Embassy Suites by Hilton Chicago Naperville have a casino?

No, Embassy Suites by Hilton Chicago Naperville doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Chicago Naperville?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Embassy Suites by Hilton Chicago Naperville?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Does Embassy Suites by Hilton Chicago Naperville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Chicago Naperville feature a restaurant that includes a breakfast menu?

Yes, Embassy Suites by Hilton Chicago Naperville serves free buffet breakfast at Brickstones Grill each morning.

Does Embassy Suites by Hilton Chicago Naperville allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Chicago Naperville for a fee of USD 75 per accommodation, per stay.

Does Embassy Suites by Hilton Chicago Naperville have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Embassy Suites by Hilton Chicago Naperville?

The closest major airport to Embassy Suites by Hilton Chicago Naperville is Chicago, IL (DPA-Dupage), which is 13.7 mi away (31 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 26 mi away (38-minute drive).

Are there rooms with balconies that I can book at Embassy Suites by Hilton Chicago Naperville?

No, you won't find guestrooms with balconies at Embassy Suites by Hilton Chicago Naperville.

Does Embassy Suites by Hilton Chicago Naperville have a wedding venue on site?

There are wedding services available at Embassy Suites by Hilton Chicago Naperville if that's in your vacation plans.

Embassy Suites by Hilton Chicago Naperville Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 670 out of 1161 reviews
Rating 8 - Good. 211 out of 1161 reviews
Rating 6 - Okay. 134 out of 1161 reviews
Rating 4 - Poor. 57 out of 1161 reviews
Rating 2 - Terrible. 89 out of 1161 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

BRIAN

Stayed 1 night in Mar 2026

10/10 Excellent

Fonglui

Stayed 2 nights in Feb 2026

6/10 Okay

Patrice

Traveled with partner
Liked: Cleanliness, amenities
I was booked for a particular room and the day of I was told the room was unavailable and I was moved to another room on a different floor. When I requested to stay on the same floor as my previous room, it was reluctantly honored but when I arrived my room was freezing cold. I looked on the thermostat and the air conditioner was on set to 64 degrees. The legs on the table in the room were extremely wobbly to the point where it was unable to be utilized. Aside from those encounters, the breakfast was excellent and the bar was decent.
Stayed 1 night in Jan 2026

10/10 Excellent

Yaminah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is always amazing!
Stayed 1 night in Jan 2026

6/10 Okay

EVANTHIA

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Great location with many choices of restaurants near by, clean comfortable and friendly staff
Stayed 5 nights in Jan 2026

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Positive stay
Stayed 6 nights in Jan 2026

6/10 Okay

Tara

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The bartender at the evening reception was very rude
Stayed 1 night in Jan 2026

6/10 Okay

Ron

Business traveler
Disliked: Cleanliness, property conditions & facilities
the same debris on the hallway carpet that I noticed on check-in (black plastic straw, white bent paperclip, miscellaneous dropped dark bits of food) were still there when I checked out - someone's not really paying attention or trying hard
Stayed 2 nights in Jan 2026

10/10 Excellent

JOSEPH, Whitewater

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was outstanding with made-to-order omelets.
Stayed 1 night in Jan 2026

10/10 Excellent

Ashanti

I was very pleased with my stay here, however the only thing I found was the color of the water at the pool looked nasty .
Stayed 1 night in Jan 2026

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a private breakfast, but not much choice or flavor. But good
Stayed 1 night in Jan 2026

6/10 Okay

Lynne

Traveled with family
Liked: Staff & service, room comfort
We were traveling with 2 other families and had asked for rooms on the same floor. They told us they could not accommodate us at check in due to being booked at capacity. No big deal, except that when my family needed to be moved to another room at 11 PM due to a very loud HVAC unit, they moved us to another room on the same floor. In fact, one of the other families we were with had booked the double queen suite but was given a king suite! I mention this because we were moved to a double queen suite on the 5th floor. The HVAC unit in the room was buzzing very loudly and would go off every 10 minutes. When we went to our room after watching the Bears game in another room, we felt it was too loud to able to sleep through the noise. I called the front desk and the person who answered asked if I would allow for their service person to look at the unit before moving rooms and that they would be to our room within 5-10 minutes. I said yes and told her that I had a young child that needed to get to sleep. 20 minutes later, no one had come to service the unit and my husband had to go down to the front desk to request a room switch, which they did immediately this time and without question. Why couldn’t they have just moved us when I first requested it? I have a video of the noise, it was very loud and there is no way they did not know about it before we got to our room (room 501). We moved our stuff at 11ish PM! My 4 year old should have been asleep. Also the pool water was so dirty.
Stayed 1 night in Jan 2026

10/10 Excellent

Jen

Stayed 1 night in Jan 2026

2/10 Terrible

Changhee

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! A little cold in the lobby, but that’s fine!!
Stayed 2 nights in Jan 2026

6/10 Okay

Douglas

Stayed 3 nights in Oct 2025

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely stay with the family celebrating the new year!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Jan 2026

4/10 Poor

Jamie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lacking client satisfaction on this stay. Stayed here a few weeks ago and had a very pleasant experience. This stay was entirely different.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jada

Stayed 2 nights in Dec 2025

10/10 Excellent

Kristan

Stayed 1 night in Jan 2026

6/10 Okay

Jose

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2026

8/10 Good

bruce

Stayed 3 nights in Dec 2025

10/10 Excellent

Roderick

Stayed 3 nights in Dec 2025

10/10 Excellent

Roman

Stayed 1 night in Jan 2026

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