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Hilton Garden Inn Addison

3.0 out of 5.0

Recent guest reviews

Very nice and clean, staff is great, food was awesome overall great hotel to stay at.Bar was open late to accommodate our group. Would recommend this hotel to anyone and everyone.Thank you for a great stay!!!

We have been pleased with staying at this wonderful property in the past, but our recent one night stay at the Hilton Garden Inn in Addison IL was unfortunately, disappointing. However, the manager and staff did everything they could to help us and in so doing, managed to salvage what could have been a complete disaster. The hotel itself, is a beautiful, well-kept property located next to the Medina Shriners facility. In the late evening, several hours after checking in, our room door locking mechanism broke and we were unable to get back into or stay in our room. The electronic locks have all recently been replaced with a new card reader access panel. Unfortunately, the actual lock broke in the door and after several hours of trying, the maintenance staff was unable to open our door. The manager even came from home and was very apologetic for our situation. She provided us another room where we ended up sleeping in our clothes, as our belongings were locked in the other room. Since we were concerned about getting to our belongings and we were in our clothes, we did not sleep well. In the morning, maintenance again tried to enter our room and dismantled much of the lock but could still not open the door. The hotel finally called the fire and police departments for assistance. The fire dept. brought a hydraulic jack and busted the lock and door frame and we were able to collect our belongings. The fireman told us had we been inside the room when the lock broke we would not have been able to unlock the door from the inside or get out of the room! The manager was very apologetic and kindly reimbursed us for the night stay and provided us with a delicious breakfast at the hotel restaurant. She also provided us with another stay and we will gladly return to this hotel in the future. However, I hope the hotel has some contingency plans in place should our door or another guest room door become locked in the future. I must state that if it wasn't for the kindness and concern of the manager and her staff we might have rated this location differently. However, they rose to the occasion to make our stay the best they could considering the unexpected circumstances with the door lock. I anticipate a better stay in the future. I cannot emphasize enough how much we appreciated the wonderful customer service that was provided. Frankly, it was some of the best service we have ever experienced at any hotel property. Therefore, even though this recent visit was less than perfect, I would recommend this location for all the readers of Tripadvisor. Thank you.

Three things: 1. There was a sewage smell in the closet of the room 530. We could not tell were it was coming from. Neither was the carpet wet to indicate. 2. The fridge would rattle loudly when touching the cabinet. The fridge would cycle every 12 minutes thereby awaking everyone every 12 minutes. 3. The pillows were flat. No matter how many were stacked, they would all sill flatten. I know they better pillows can be afforded.

We made this reservation in Addison to visit a friend who was up from Florida with her family visiting. Very close to the train station in Wood Dale. Rooms are extremely clean and staff was very courteous. Very important to me when staying at a hotel. Will most definitely stay again on our next trip to the Chicago area

I have absolutely no complaints. Staff were very friendly and helpful. Room was clean and comfortable. Had a block of rooms for a family wedding and we were all close together and free shuttle to the reception.

This hotel is an excellent place to stay; clean, comfortable, and has accommodating staff. Everyone there was very friendly. The rooms are clean, comfortable, and you'll get a good night's sleep, too. Make sure that you make time to use the indoor pool and hot tub, for it's nice to have when staying in a hotel. I recommend the "Bed and Breakfast Deal" when booking, for the breakfast is excellent, and you'll have plenty to choose from, too. Overall, this is the second Hilton Garden Inn we've stayed at, and we will definitely be back......

This hotel was exactly what I expect for a Hilton Garden. It was clean, the breakfast staff was excellent, and it was nicely decorated. The rooms had good soundproofing because I could hear my grandchildren next door.

Nice stay...appreciated the shuttle. Stayed for a wedding and we were able to take advantage of free shuttle. Comfortable bed, nice coffee maker in room with real creamer instead of powdered. Quiet room...didn't hear planes or other guests. Staff all very pleasant.

Stayed here the night of a wedding reception at Venutti's. Good access from Illinois 355, good parking, clean rooms. The breakfast was outstanding, made to orders eggs, omlettes. I would definitely stay here again when in the area.

The Hilton Hotel and Gardens was an excellent place to stay. the shuttle service to and from the wedding reception was great as well and the driver was so kind. Thank you to all of the employees who treated us with such kindness and were so friendly.

551 N Swift Rd Addison IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Addison is located within a few miles (5 km) of Bloomingdale Golf Club and Adventist GlenOaks Hospital. This 153-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Pirates Cove Childrens Theme Park is also a short drive away.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

All of Hilton Garden Inn Addison's 153 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free local calls, and safes are other standard amenities.


Property features

At Hilton Garden Inn Addison, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

King Bed Evolution Room

King 1 | Sleeps 4

King Evolution Whirlpool

King 1 | Sleeps 4

2 Doubles Accessible Room

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 380 reviews