Extended Stay America Chicago - Lansing

I like the convenient location and smoking room availability. I did not however enjoy the elevators being broken.

First, it took 37 minutes to get checked into a room. I stood in the lobby for 10-15 minutes before I saw an employee. Second, it was filthy. The lobby floors, hallways, and even our room hadn’t been vacuumed, there was food crumbs all over our room, stains and sticky spots all over the counter in our room, beer bottle caps and dirty work gloves on the floor leftover from previous guests, and the toilet was filthy.. There was leftover food and drinks in the drawers/cabinet from God knows when in our room, just to name a few examples. Third, the room I reserved (smoking double bed suite, the smoking part was the only reason I booked the room in the first place) was given to a guest who checked in earlier according to the receptionist so my family and I were put into a non smoking double bed as a result. The carpet and baseboard trim in our room was peeling up/falling off. All in all, it was a disappointing experience. After getting our room and hauling all our bags up the stairs because the elevator had been broke for a few days according to other guests, we sat around talking about how disgusting this hotel was for about an hour and a half before deciding to put our bags back in the car and getting another room at a different hotel close by even though we wasted $100+ checking into this hotel, something we’ve never had to do. I wouldn’t recommend this hotel for homeless person. I could go on much longer but I ran out of characters to type in the review box. Don’t come here.

The toilet was plugged and the staff gave us a plunger and towels to clean. Asked us to leave plunger and dirty towels in bathroom. We had to leave.

This was the worst nights sleep I ever got at a hotel. All night long there was doors and cabinets from adjoining rooms slamming, they finally stopped at 2:30 am. Meanwhile there was some type of alarm going off outside for 25 minutes. When all of the slamming finally stopped a garbage tuck came at about 4:30 am to run a dumpster with the back up beeper blaring. When I finally was leaving at 530 in the morning you couldn’t complain because there was some kind of metal bars pulled down across the front seat and nobody was there, just a drop box for your key. I’m a semi truck driver who now has to drive 600 miles today on about an hours sleep!!!! Think about that while your on the road

Nothing better than getting heating your wife scream from the bathroom that there is NO toilet paper! There was also hair in the sink. We checked in at 3:30, half hour after check in time. There was ONE employee at the front desk so check in took nearly 20 minutes. When we called the front desk, a roll of toilet paper was brought up and placed on the counter! I should mention that the front desk worker had to leave the front desk to bring up the TP. Is there no other staff? There is no TP holder, the bathtub handle is about to fall off (I wonder if there is water damage to the unit below). If you're going to have a clock in the room, it should at least work. There was also a sandal under one bed and what appeared to be the wrapper of a condom under the other bed!! Clearly, cleanliness is not prioritized here at Extended Stay. I will say that the check out personnel was very polite and as nice as possible. She seemed understanding and she did tell me that bigger repair items (such as the bathtub) are approved from upstairs corporate and it is out of their control. Regardless, I was happy to leave with my family. You might want to avoid this establishment. I know I will. I tried to add pictures to this review, but I am unable to; picture files are too large. I have uploaded pictures to my review of this establishment on Google.

We checked in by 10pm (May 4)after long day (at Bloomington) and 4 hrs drive (with family of wife and 2 kids including 5 months old kid). Room#404 was allocated to us by mrs. Diamond, we opened door and it to our surprise somebody’s luggage/belongings were inside and room was unclean and smoking smelled . We went down to reception to inform and get new room. First reaction was it seems all rooms are full, and after 5min+ wait with family we got new room (236). She didn’t even say sorry!!!No hangers for cloths, no extra pillows, no shampoo, terrible breakfast( we had to go out finally). We can get much better and cleaner room . with good service in less than half price.Totally waste of money. First and last visit extended stay America

Besides the toilet .. the stay was pretty smooth .. Room was clean and it was near by a few attractions

I do prefer hotel with kitchen. So ESA is best for me. Very nice, clean and friendly staff.

I went to extended stay after checking into a hotel in the area that was disappointing. I checked out and went next door to extended stay. The staff was nice. Room was clean and comfortable. I'd definitely stay there again. A little pricey but nice.

When I walked in through the side door it was broke and wide open and there was a weird suitcase sitting right next to my car. When I walked into my room ( #237 ) it was a horrible smell , no wash towels , cans under the bed , open sugar packets in the drawer , and the carpet was ripped behind the bathroom door , and the lights by the dresser did not work . I alerted the front desk she came to spray the room and she told me I needed to give her the old towels ( towels I didn't even get to begin with ) before I got the new ones. She was not in uniform ( printed leggings & a sweater ) so I didn't even know she worked there honestly and her attitude was not the best .

Clean, Quiet, professional. You couldn't ask for more than that from a hotel. At one point I wondered if I was the only one in the hotel. That's how quiet it was.

Very quiet and decent location. About 20 min drive from the casino.

Reservation was for non-smoking, they put me in a smoking room. Claimed the floor was smoking but not my room. Yellow stained drapes, counter and fridge told a different story.... Oh and there were ashtrays too. They insisted there were no other rooms available.Tried to check in an hour early, they said absolutely not.... Then checked in two groups of other races while we waited.The front desk staff was awful and when I showed them my reservation which clearly said [...] booked me a non-smoking room they said they have a smoking reservation for me. I requested a copy, they said there is no way to do that. I asked to see the screen, they refused. I am contacting corporate regarding this hotel and the staff.

My wife and I were there for a conference in the area. I have stayed in some of the other hotels in the area, and wanted to stay at something a bit nicer this trip, so I payed the asking price the hotel wanted. The tub was backed up, so you had to stand in ankle deep water trying to take a shower. We had to take our towels down to the front desk to get fresh ones, your room doesn't get cleaned everyday -in fact you have to request for it to be cleaned. I could have payed less for the same star rating in the area and though the other hotels may have had the same issues, it would have cost me less, and I would have gotten breakfast and clean towels for my trouble. Compared to my other trips to the area, this was nothing new, it just cost me more. Next time I will pay for a higher star rating.

Quite and reasonably clean, but worn around the edges. Rooms only cleaned after 7 days. A small kitchen with microwave & frig, but so poorly equipped that it would be hard to cook anything more complicated then boxed mac & cheese. If all you need is a quite place with a firm bed where you can fix your own breakfast at a reasonable price, this is your place.

I had a wonderful time. It was very quiet. It was a great location. The service was wonderful.