Cheap Flights To Playa del Carmen (CUN, CZM)

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

Amazing no complaints. Safe, clean, great service.

So accommodating. Great food. Amazing atmosphere. Quiet and perfect for relaxing. 10/10 can’t wait to go back

Great food and drinks, great service, and very clean. The shows at night were also really good, almost Vegas quality. We had a great time and will definitely be back!

Staff is amazing! Only reason I'm giving it 4 stars was because the pools were freezing cold.

This resort stated they had updated, however the update seems to be electronics mainly and small wall decor. We also had AC issues and were moved to a non updated room which unfortunately also had AC issues and wouldn’t go below 76 degrees in the room. Food sadly was also a let down as we tried four different restaurants and we left hungry to say the least. Overall I’d say they have awhile to go to renovate to make this resort back to what it once was. Priced right compared to other resorts in our opinion just needs some help from the entrance to the rooms.

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.

We stayed 4 nights at Valentin Imperial Riviera Maya and overall had a great experience. Transportation arranged through the resort was smooth and comfortable, and check-in was pleasant with champagne offered while we waited. Afterward, a golf cart took us to our room. The room was modern with nice built-in tech like Bluetooth speakers and electronic “Do Not Disturb” panels. Two small drawbacks were the smoke detector above the bed flashing all night and a very loud coffee machine. The food was excellent. We especially enjoyed L’Olivo (Italian), La Hacienda (Mexican), and Mar y Tierra (steak & seafood). The breakfast buffet had great variety, Cafe Sisal was perfect for coffee and desserts, and the food trucks were great for lunch. Activities were a highlight - carbine shooting, Zumba, and pool games. Israel, Carlos, and Pablo from the entertainment team were fantastic. The property is beautiful and very clean, and seeing coatis and iguanas around the resort was a fun touch. The beach itself is beautiful, although we were unlucky with heavy seaweed during our stay so swimming wasn’t possible. The only real downside was the pool lounge situation. Guests reserve chairs very early (around 5 AM). When I moved unattended items after confirming with staff it was allowed, another guest threatened me. The resort should remind guests at check-in and clear chairs before the pool opens at 7 AM. Overall we had a great stay and would absolutely return to this resort.