Extended Stay America - Pineville - Pineville Matthews Rd.2.5 out of 5.0
Recent guest reviews
Overall the stay was not too bad and most of the staff was really nice to me. I was there on business for two weeks. I stayed at the location because it was convenient to the mall and stores. However, I noticed I kept scratching and what looked like mosquito bites ended up being bed bug bites. The night before my final stay I looked on the mattress and noticed a little creature in between the mattress (yep a bed bug). I told the ladies at the front desk and they told me there was nothing they could do but give me the managers card. I was upset by this because they should have handled immediately. Needless to say the manager did contact me and told me the insurance company who by the way is now giving me the run around and act like its my responsibility to turn in medical receipts. I should not have to go through all of this to have it resolved. The manager was nice enough to send me vouchers but honestly I will not EVER stay here again. I am so disappointed that I have to deal with an insurance company to get this resolved. You would think they would want to take care of this immediately because I even sent them pictures of the scars on me. You just can't make this sort of stuff up. I WILL NOT EVER STAY THERE AGAIN and neither will my business partners or family.
The young lady Tamirra S night shift Customer Rep displayed wonder/great customer service skills. She even assist with her great knowledge of making sure my payment was correctly process. Thanks Tamirra for the Great Service!!!!!!!!
I thought it would be a great value for the price, but the room reeked of smoke. Pros: room layout, kitchen Cons: smelly room, phones broken, missing stuff from room coupled with having to get it myself since the phones were broken
we reserved a room that was hadicapped accessible...the room we got was no way handicap accessible...could not even use the bathroom..other than that it was fine but very disappointed that my son had to use a urinal because there was no way in the bathroom
Facility is a good value for this type of facility, which abuts a major route (Route 51) and is not far from the interstate and decent restaurants. It's well-maintained with adequate, up-close parking and rooms enclosed and well-kept. Of note was the very friendly, patient, and helpful front-desk person.
Fleas, fleas, fleas. Absolutely disgusting!!!!!! I will never return or recommend this hotel to anyone. I expect a full refund in addition to cost incurred having to relocate to another hotel as well as having my. Logged
The hotel was extremely clean and all of the employees were very friendly and helpful. The room we stayed in was immaculate and the grab and go breakfast was perfect each morning. Definitely look forward to staying here again.
This hotel has every thing you are looking for. My stay was most enjoyable and the staff was always very attentive to my needs.We saved a lot by having a fridge and stove and full kitchen in our room.Check it out.
Natalie and the manager made what could have easily been a wonderful stay horrible. When I called Natalie to report that the toilet was not working her response was that maintenance was gone for the night. I asked to be moved to another room as there were two adults and one child in the room and not having a working toilet is unreasonable. She advised that the hotel was booked up, which was an absolute lie. I had a friend call in to ask for a reservation and she was given a reservation. I asked to speak to the manager Natalie advised the manager was off for the night. I asked her to call the manager and let me know what we needed to do. Natalie stated that the manager wanted me to take the lid off of the toilet and flush it that way. I said that is not something I would do and that I must be getting a discount on the room. Natalie told me I would not but that she will go to the room to do it. When I went back to the room the toilet flushed once and then stopped working again. Since management and employees did not care for the rest of my stay i had to fill the trash can in the room with water to flush the toilet.
I'm very pleased with the overall service, thank you. We came to stay in a hotel because my apartment complex had a leak in the ceiling. The staff. The operator with the hotel reservations was very courteous.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located 1.5 mi (2.3 km) from Carolina Place, Extended Stay America - Pineville - Pineville Matthews Rd. is within a 10-minute drive of Carowinds Theme Park. This 76-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Reclining Bulls Statue and Quail Hollow Club are also close to this Charlotte hotel.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 76 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Extended Stay America - Pineville - Pineville Matthews Rd. features a fitness center, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 82 reviews