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Extended Stay America - Pineville - Pineville Matthews Rd.

2.5 out of 5.0

Recent guest reviews

I thought it would be a great value for the price, but the room reeked of smoke. Pros: room layout, kitchen Cons: smelly room, phones broken, missing stuff from room coupled with having to get it myself since the phones were broken

we reserved a room that was hadicapped accessible...the room we got was no way handicap accessible...could not even use the bathroom..other than that it was fine but very disappointed that my son had to use a urinal because there was no way in the bathroom

Facility is a good value for this type of facility, which abuts a major route (Route 51) and is not far from the interstate and decent restaurants. It's well-maintained with adequate, up-close parking and rooms enclosed and well-kept. Of note was the very friendly, patient, and helpful front-desk person.

Fleas, fleas, fleas. Absolutely disgusting!!!!!! I will never return or recommend this hotel to anyone. I expect a full refund in addition to cost incurred having to relocate to another hotel as well as having my. Logged

The hotel was extremely clean and all of the employees were very friendly and helpful. The room we stayed in was immaculate and the grab and go breakfast was perfect each morning. Definitely look forward to staying here again.

This hotel has every thing you are looking for. My stay was most enjoyable and the staff was always very attentive to my needs.We saved a lot by having a fridge and stove and full kitchen in our room.Check it out.

Natalie and the manager made what could have easily been a wonderful stay horrible. When I called Natalie to report that the toilet was not working her response was that maintenance was gone for the night. I asked to be moved to another room as there were two adults and one child in the room and not having a working toilet is unreasonable. She advised that the hotel was booked up, which was an absolute lie. I had a friend call in to ask for a reservation and she was given a reservation. I asked to speak to the manager Natalie advised the manager was off for the night. I asked her to call the manager and let me know what we needed to do. Natalie stated that the manager wanted me to take the lid off of the toilet and flush it that way. I said that is not something I would do and that I must be getting a discount on the room. Natalie told me I would not but that she will go to the room to do it. When I went back to the room the toilet flushed once and then stopped working again. Since management and employees did not care for the rest of my stay i had to fill the trash can in the room with water to flush the toilet.

I'm very pleased with the overall service, thank you. We came to stay in a hotel because my apartment complex had a leak in the ceiling. The staff. The operator with the hotel reservations was very courteous.

This hotel is absolutely breath taking inside and out. The staff is amazing and caring. The rooms are beautifully designed and make you feel like you are at home. My son came to visit us and he said wow this is nice. Before we came here my husband and I continuously bothered our builder about the move in date of our new home. Now our builder calls us to check to make sure we okay because he had not heard from us. lol, this is home away from home we absolutely love it.

It really felt like home away from home and looked very well-kept. Only downer was the grab and go breakfast. Would've liked some apples rather than just muffins and oatmeal. Other than that everything was great.

Room options

Deluxe Studio, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6


Queen 2 | Full 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 80 reviews