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Hyatt Place Cancun Airport

2.0 star property
Hotel in Cancun with free breakfast and airport shuttle service

Choose dates to view prices

Photo gallery for Hyatt Place Cancun Airport

Restaurant
View from room
Outdoor pool
Iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cancun Tulum 60, Cancun, QROO, 75220
  • Place, El Tinto Golf Course
    ‪3 min drive‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Roll-in Shower (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower (Accessible)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Roll-in Shower (Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Mangrove View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mangrove View)

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds (Mangrove View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (1 Bedroom)

Suite, 1 King Bed (1 Bedroom) | Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Hyatt Place Cancun Airport places you within a 10-minute drive of popular sights such as Moon Palace Golf Club and Xoximilco. This 156-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.

What's nearby

  • El Tinto Golf Course - 3 min drive - 2.5 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 5 min drive - 4.2 miles
  • Playa Coral - 5 min drive - 4.2 miles
  • Riviera Cancun Golf Resort - 5 min drive - 3.7 miles
  • Arrecife de Puerto Morelos National Park - 6 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 5 min drive

Restaurants

  • ‪Margaritaville - ‬7 min drive
  • ‪Berryhill Baja Grill Cantina - ‬5 min drive
  • ‪Guy Fieri Kitchen + Bar - ‬7 min drive
  • ‪Guacamole Grill - ‬5 min drive
  • ‪The Lounge - ‬5 min drive

About this property

Hyatt Place Cancun Airport

Hotel in Cancun with free breakfast and airport shuttle service
Built in 2025, the brand new Hyatt Place Cancun Airport offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms and laundry facilities.
Guests can stay connected with free WiFi. Phones and ironing boards are also standard.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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Fairfield Inn & Suites by Marriott Cancun Airport
  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 6 floors
  • Built in 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

  • Service fee: 0.03 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What's there to do near Hyatt Place Cancun Airport?

This hotel is located in Cancun, close to Moon Palace Golf Club, Riviera Cancun Golf Resort, and Xoximilco. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and El Tinto Golf Course within a short drive.

How much does it cost to stay at Hyatt Place Cancun Airport?

As of Jan 5, 2026, prices found for a 1-night stay for 2 adults at Hyatt Place Cancun Airport on Jan 12, 2026 start from $85.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hyatt Place Cancun Airport?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hyatt Place Cancun Airport include a casino?

No, Hyatt Place Cancun Airport doesn't have a casino.

Will I find an indoor pool at Hyatt Place Cancun Airport?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hyatt Place Cancun Airport a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hyatt Place Cancun Airport?

No, this hotel doesn't have a spa tub.

Does Hyatt Place Cancun Airport have a restaurant that serves breakfast?

Yes, Hyatt Place Cancun Airport serves free continental breakfast each morning from its restaurant.

Will Hyatt Place Cancun Airport allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hyatt Place Cancun Airport for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hyatt Place Cancun Airport?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hyatt Place Cancun Airport?

The closest major airport to Hyatt Place Cancun Airport is Cancun Intl. Airport (CUN), which is 2.5 mi away (5 minutes by car).

Can I book a room with a balcony at Hyatt Place Cancun Airport?

No, there aren't any guestrooms with balconies at Hyatt Place Cancun Airport.

Hyatt Place Cancun Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 105 out of 167 reviews
Rating 8 - Good. 24 out of 167 reviews
Rating 6 - Okay. 13 out of 167 reviews
Rating 4 - Poor. 9 out of 167 reviews
Rating 2 - Terrible. 16 out of 167 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was very nice but we booked this hotel for an airport shuttle. There was no shuttle available when we arrived and the taxi to go 3 miles was almost $100 USD. Expedia was absolutely no help at all. When I tried to contact the hotel no one would answer. They state a shuttle is not available if you do not contact the hotel to reserve. But if they do not answer the phone how do you reserve? For the return trip to the airport the next morning all shuttles were full. Use Uber. Avoid the taxi scam. And don’t count on Expedia to be any help at all.
Stayed 1 night in Jan 2026

2/10 Terrible

Aaron

We arrived at 10 pm the front desk had tons of people waiting for rooms we waited 30 mins to find out only one of our rooms was ready. Told to comeback in 45 minutes so at 1130 pm . When we arrived back our second room was still not available at this time I was told it would be 2 hours . I said so 2 am I wanted a refund for the second room and was told that Expedia would have to refund me . It’s been a week I have not received a refund yet.
Stayed 1 night in Dec 2025

2/10 Terrible

Kevin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is a scam, when I called for a ride fork the airport that was supposed to be included they said I have to pay because it’s before 3pm and my flight arrived at 12 so I had to pay $56USD. For my ride back to the airport the next day the guy at the front desk told me that it’s only free in the morning but for the afternoon I have to pay again, so I arranged a different method of transport but just before I left one of the hotel drivers said he couldn’t drive me for free because it’s included. Be careful staying here because the guys at the front desk will try to take your money for nothing. Also I checked out later and that same person asked for $50 but another worker said I didn’t have to pay anything so I got lucky that time. Also the cleaning staff kept coming into our room without knocking thinking we weren’t there, this happened 3 times.
Stayed 1 night in Jan 2026

4/10 Poor

Konstantin

Liked: Cleanliness
Disliked: Amenities
Very disappointing experience – misleading shuttle info and poor quality overall When booking this hotel, it clearly states that there is a free airport shuttle. However, when I arrived at the front desk around 1:00 pm, I was told the last shuttle left at noon and that no other shuttles were available. This was never disclosed in advance. The hotel then offered to arrange a taxi for around $50—for a ride that takes about 7 minutes. I called an Uber instead and paid under $20, which says it all. In the room, the only coffee provided was decaf. When I asked staff for regular coffee, I was told that’s all they have. Breakfast was also very poor—limited options, and the coffee served there was honestly undrinkable. On top of that, the location is terrible. The hotel is in an ugly industrial area with no walkable options for food or drinks nearby. Even for a short stay in Cancun, this is not a good choice. I would strongly recommend staying elsewhere—there are many better hotels in Cancun with honest policies, better service, and decent surroundings. Stay away.
Stayed 1 night in Jan 2026

10/10 Excellent

Laini

Liked: Cleanliness, amenities
Nice hotel close to the airport. Great mid-point if you’re headed to Tulum or Holbox & need somewhere to stay overnight. Delicious breakfast and nice staff!
Stayed 1 night in Dec 2025

10/10 Excellent

Juan M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias, cerca de aeropuerto, staff muy bien.
Stayed 1 night in Jan 2026

6/10 Okay

Fedayi, Wilmington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean hotel, good breakfast, but the receptionist was the rudest person we have ever met at a hotel , he refused to help us with airport shuttle saying it was not available and can only arrange a private transportation if we wanted at the desired time for 800 pesos which is 3 times more than an uber ride. We ended up taking an uber. He kept interrupting me when I tried to explain that the reason we booked the hotel was for the airport shuttle that was advertised on Expedia. He did not let me talk. He was very rude and unprofessional. We wrote a message to the hotel management but got no response either, so I do not recommend this hotel to travelers who plan to use the airport shuttle. We only stayed here for one night due to its proximity to the airport before returning our rental car.
Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 1 night but it was sufficient to enjoy our stay. It was clean, super comfortable beds, new hotel, shower, everything was absolutely wonderful. Location, breakfast and shuttle service to the airport were great assests. Highly recommend and will be back!
Stayed 1 night in Jan 2026

8/10 Good

Shandel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in was efficient and friendly. Nice room, comfortable bed. Breakfast only went until 9:30 am and shuttle service to airport had limited availability.
Stayed 1 night in Dec 2025

2/10 Terrible

Jessica

Disliked: Amenities
The hotel airport shuttle did not arrive, and the telephone number on the booking did not work. We contacted Hyatt three times to request the shuttle and the hotel still did not send a pick up. We waited in total 2.5 hours at the airport and finally had to take a taxi to the hotel at our cost. Upon checking in I made a complaint direct to the manager, who refused to reimburse the taxi and falsely claimed that the shuttle had been at the airport and had collected passengers waiting with us, when we had instead witnessed them also take a taxi when the shuttle did not show up. I will be submitting a complaint about this service via Expedia.
Stayed 1 night in Jan 2026

10/10 Excellent

Michel

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean and great service !
Stayed 1 night in Dec 2025

10/10 Excellent

Lin

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Dec 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and spatious room. Friendly staff.
Stayed 1 night in Dec 2025

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, property conditions & facilities
My booking information clearly indicated airport transportation, however no pickup was provided from the airport. Despite repeated attempts, the hotel did not answer our calls, and the Expedia representative was unable to assist us at the time. As a result, we were forced to arrange our own transportation and paid approximately $100 out of pocket just to reach the hotel. This caused unnecessary stress after a long journey and significantly impacted our experience. What made this situation worse was the complete lack of support from both the hotel and Expedia. At no point was a solution offered, nor was any responsibility taken. This experience was extremely disappointing and unprofessional. Based on this stay, I find both the hotel and Expedia unreliable, and I am requesting compensation for the transportation cost incurred due to this failure. Please review this matter urgently and advise on the next steps for reimbursement.
Stayed 1 night in Dec 2025

10/10 Excellent

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
Super easy check in, had to show my passport , one signature and I received my room key. Super friendly staff, shuttle driver was great, very professional! Forgot his name.. Look for Shuttle with logo and they walk some with Hyatt sign. Restaurant small but good service, salad was good. Cold beer. Clean room, could be a little cleaner. Pool is great.
Stayed 1 night in Dec 2025

10/10 Excellent

Yun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, on time shuttle service
Stayed 2 nights in Dec 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and very clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Pantelis

Liked: Cleanliness, property conditions & facilities
Beautiful new hotel and friendly staff . The complimentary breakfast was really good and free shuttle to airport was on time. Rooms were spotless and great amenities. 5 stars
Stayed 1 night in Dec 2025

4/10 Poor

Eric

Forget trying to call the hotel for the shuttle.
Stayed 1 night in Dec 2025

4/10 Poor

Suraj

Even after sending t
Stayed 1 night in Dec 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025

2/10 Terrible

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
I booked this room because our flight was cancelled and it included transfers. To my surprise when I tried to book transfer the guy working the front desk told me its only free until 6:00 pm? And I would have to pay $45 American and it would take 45 minutes... Why would the expedia add say transfer so i had to pay eighty dollars american to get to your hotel which I would not have booked if I known that there was no transfer included.And also the next day to book my transfer back to the hotel.They told me that it was completely booked up and I could not get a transfer.And I had to pay a cab to get back to the airport super brutal
Stayed 1 night in Dec 2025

10/10 Excellent

Jose, Buckeye

Liked: Cleanliness, amenities, property conditions & facilities
Clean & Professional
Stayed 1 night in Dec 2025

6/10 Okay

Fatima

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and comfortable. The Wi-Fi connection was inconsistent, possibly due to our room’s location at the end of the first floor. Breakfast could use some improvement, as it felt a bit disorganized. Adding more self-serve options may help guests move through more efficiently. There were times when utensils ran out, causing delays while waiting for replacements. Additionally, pancakes were served all at once rather than through a pancake machine, which required guests to wait nearby to get some.
Stayed 1 night in Dec 2025

2/10 Terrible

Gregory

We were told to call ahead to set up service for a free shuttle, which I did several times and when I arrived nobody answered I called at least 20 times and nobody answered at the lobby. We had to get another form of transportation because no one picked us up. When we got to the hotel the front desk said oh really we haven’t heard anything on the phone and didn’t even apologize or do something about it. They also told us we had free transportation back to the airport but once again they didn’t want to take us and we had to use an Uber. Very upset and won’t use again.
Stayed 1 night in Dec 2025